We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Covid Testing

Total Testing Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my minor child to their site for a covid test in May 2022 and provided my ********** Blue Shield PPO insurance information. A year later in May 2023, I suddenly receive a bill from this company that is asking me to pay for the test out of pocket ($25) since they never billed my insurance. I thought it would be easy to resolve as I'd simply send them my insurance info again and have them bill my insurance. However, I have been unable to get in touch with a "real" person since the bill was given in May 2023. They just resent the bill again this week. I assume they are just doing this from an automated system. I have called, emailed, and used their online form. the emails and online form go unanswered and the phone goes to a voicemail with no one ever calling back even if a message is left. Their phone and email re-direct to a place called "LA ENT". It is unacceptable for a business to repeatedly bill you without actually having a person you are able to talk to as it is their error for not billing insurance even though they were given that information. This makes me think it is a scam and I will not be paying any bill they send me until I can speak to someone from the company.

    Business Response

    Date: 09/26/2023

    Hello,

    Our records indicate that your account currently has a balance of $0.  You were previously sent an invoice in error, and we apologize for any confusion or inconvenience that you experienced as a result of this mistake.  We also would like to apologize for any difficulty you experienced in attempting to contact our team members.  Your frustration is understandable, and we intend to avoid this type of experience in the future.

    Again, we apologize for any challenges you experienced, and we hope to provide services for you in the future.

    Best,
    Total Testing Solutions 

    Customer Answer

    Date: 10/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ****** He

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family is keep receiving texts, e-mails, and mail for requesting us to pay for free covid test we took in June 2022. We also had unitedhealth insurance then. Three of us took the test, only my husband and my daughter keep getting request to pay, but not myself. We called, left message, sent e-mails to billing department twice, filled out online forms twice, but no one is getting back to us, and still receiving the bill. No one answers phone. Chat help doesnt have an option of billing and general inquiry grayed out. Billing department e-mail address have been changed within last several month. First it was total testing solution, now it says LAENT(LA Ear Nose Throat). Is this a scam?

    Business Response

    Date: 09/28/2023

    Hello, 

    Our records indicate that your accounts currently have a balance of $0.  Your insurance provider has been billed appropriately for your family members.  You were previously sent an invoice in error, and we apologize for any confusion or inconvenience that you experienced as a result of this mistake.  We also would like to apologize for any difficulty you experienced in attempting to contact our team members.  Your frustration is understandable, and we intend to avoid this type of experience in the future.  We will send additional communication, if necessary, once we have a response and payment from your insurance provider.

    Again, we apologize for any challenges you experienced, and we hope to provide services for you in the future.

    Best,

    Total Testing Solutions

     

    Customer Answer

    Date: 10/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice from Total Testing Solutions dated 5/30/23 for Covid Test on 3/13/23 for the amount of $200.00.I didn't take any Covid test with this business on 3/13/23 and while attemp to inquiry about the charge via chat on line thru their website and calling the phone number, ************ with no one pick up the phone in the last couple days. I decided I need to file a complaint thru BBB

    Business Response

    Date: 07/27/2023

    Hello, 

    Our records indicate that your account currently has a balance of $0.  You were previously sent an invoice in error, and we apologize for any confusion or inconvenience that you experienced as a result of this mistake.  We also would like to apologize for any difficulty you experienced in attempting to contact our team members.  Your frustration is understandable, and we intend to avoid this type of experience in the future.

    One of our team members recently called you at the number provided, and left a detailed voicemail message with information about your account.  Please feel free to call us back at the phone number listed on that voicemail, or you can reach us at *********************.

    Again, we apologize for any challenges you experienced, and we hope to provide services for you in the future.

    Sincerely,
    The Total Testing Solutions Team

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from total testing solutions without any invoice detailing what the bill was for. I contacted total testing solutions, and they have not replied to my inquiry. *** tried calling and cannot reach anyone live. I suspect that this bill is fraudulent as we have not use the services of this company for a very long time

    Business Response

    Date: 07/26/2023

    Hello, 

    Our records indicate that your account currently has a balance of $0.  You were previously sent an invoice in error, and we apologize for any confusion or inconvenience that you experienced as a result of this mistake.  We also would like to apologize for any difficulty you experienced in attempting to contact our team members.  Your frustration is understandable, and we intend to avoid this type of experience in the future.

    One of our team members recently called you at the number provided, and left a detailed voicemail message with this same information about your account.  Please feel free to call us back at the phone number listed on that voicemail, or you can reach us at *********************.

    Again, we apologize for any challenges you experienced, and we hope to provide services for you in the future.

    Sincerely,
    The Total Testing Solutions Team

Total Testing Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.