Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because Im extremely frustrated with my experience with Ring. I spent a good chunk of money on their security camera system, including the doorbell camera, and after just one year of working fine, it suddenly stopped functioning. The doorbell is now completely brickedit wont connect to my Wi-Fi, and theres no way to reset it to factory settings. Its basically a useless piece of hardware at this point.I reached out to Rings customer service for help, but their response was beyond disappointing. Instead of offering a real solution, they just told me to buy a new one. Seriously? After spending so much on the system and installation, I expected better support, especially since the product failed after such a short time.This whole situation feels unfair. I trusted Ring to provide a reliable product and decent customer service, but theyve fallen short on both counts. Im hoping the BBB can help me get a resolution, whether thats a repair, replacement, or some kind of compensation.

  Business Response

  Date: 02/06/2025

  Hello ****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought five Ring cameras and a doorbell camera. None of them will connect to the WiFi. I have spent over 20 hrs with technical support to no avail. I tried five more new cameras a chime (was told by support I needed this for the system to work) and a doorbell camera which also will not connect after another 10 hours with technical support. I hired a professional, but they had the same issue!My home was recently robbed and because the cameras aren't working, I have no footage.I am so angry that I have spent over $3,000 on useless equipment. I have requested a full refund several times but have been denied.This is horrible customer service and technical service. I want to purchase a different manufactures system, however I can't afford these because I have spent so much useless money on Ring.I am demanding an immediate and full refund for my purchases.

  Business Response

  Date: 02/04/2025

  Hello PJ,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22887483
  
  I am rejecting this response because:
  
  The only resolution that the company offered me was to troubleshoot the issue. The reason I filed the claim in the first place is that the company has tried for over six months to troubleshoot it and has said to me the last two times that they are unable to fix it. This is not an acceptable response as clearly they cannot fix the issue.
  Sincerely,
  
  ** *********

  Business Response

  Date: 02/13/2025

  Hello **, 

  Thank you for the additional information. I understand that our Executive Resolution Specialist Team has reviewed your case and determined that Ring devices are not currently supported in your region. For devices purchased from third-party retailers, please contact the store directly to process your return according to their policy. If you need any clarification about your concerns, please reply to the most recent email from your Executive Resolution Specialist, as they are best positioned to address your specific concerns. 

  Kind Regards, 

  The Ring Team 

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22887483
  
  I am rejecting this response because:
  
  Ring cameras and Ring devices are sold in my area despite Ring stating my area is not supported. 
  

  I was never informed prior to my purchase that Ring wouldnt provide any technical support to customers in certain areas. Without knowing this, many customers like myself spend thousands of dollars on Ring products just to find this out months later after purchasing when it is too late to return the items to the place of purchase. 
  

  it is my feelings that if Ring is profiting off customers purchases of ********************** products in a certain area, they should as a company stand behind their products. 
  

  Rings statement that the products be returned to the original resellers for refund is not possible since it has taken Ring 6-7 months to inform me of this and no resellers will take back/or should be expected to take back a product purchased 8 months ago. 
  

  Ring is refusing to assist its customers even though they have purchased their product is unacceptable and I feel I should be refunded in the only way possible, through Ring as a company. 
  Sincerely,
  
  ** *********

  Business Response

  Date: 03/10/2025

  Hello Pj, 

  Thank you for the additional information. I understand you've been working with our Executive Resolutions Team at Ring. For any follow-up questions, please continue corresponding through their email thread to maintain consistency with your case.
  Ring supports specific regions, which you can find on our website by selecting your location. While we cannot control third-party sellers selling in unsupported regions, we want to ensure you have the best possible experience with our products.
  If you're experiencing internet connectivity issues and are located in an unsupported region, we recommend consulting with your local internet service provider for assistance. For refund requests on purchases made through third-party sellers, please contact the store where you originally purchased your Ring device.

  Please see the following link: ********************************************************************************************************************

  Kind Regards, 

  The Ring Team

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a defective designed flood light camera unit. The company has sent me refurbished and "new" replacements that also last only a month or two before failing. I asked for a replacement of a different model that I know works because I have it called the ring camera pro but they refuse to send it to me. So I asked for a refund but they refused. They are violation of the magnussun **** act and I want reimbursement before seeking legal action against them. Or they can just send me the cam pro .

  Business Response

  Date: 01/31/2025

  Hello *******, 

  Thank you the information. Could you please provide us the email address you use for your RIng account. We would like to look into this further. 

  Kind Regards, 

  The Ring Team 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ring door **** annual plan years ago that I cancelled. I no long own the product and move to ****** nest products and every year the rind subscription plan keeps charging my credit card the annual fee on January 28th. I have tried over and over to long back into ring to make double confirm the cancellation from years ago but it says there is no account so there nothing further I can do. Last year I reached out to customer service and they said they have no record of me having a subscription so theres no way to issue a refund so to file a claim with my credit card its a false charge. My credit card did not refund it because they saw I use to be a rind client in the past and to take it up with them. Now this year I got another charge for ***** again. The **** company knows I cancelled so why are they still automatically charging me. I want this resolved with no more debits from my credit card and my money from last year and this year returned back to me.

  Business Response

  Date: 01/31/2025

  Hello *******,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted on 1/29/25, to submit 4 requests with footage showing someone at the front door, and wanted to know if my neighbors knew this person! On all 4 attempts, I kept receiving emails REJECTING my post! I CANNOT BELIEVE THIS! I have never had a problem before! Once again, Im attempting to inquire if ANY of my neighbors know this stranger that trespassed on my property!

  Business Response

  Date: 01/30/2025

  Hello *****, 

  Thank you for bringing this matter to our attention. The Ring Neighbors app is a free app and a great community platform for users to post important notifications about activities in their neighborhood. We strive to ****** an inclusive and welcoming environment where all feel open to participate. We feel that there is value in keeping neighbors in the know, and we are glad that you feel this way too. If you feel a mistake was made on your post being removed, and you would like to appeal your post being taken down. Please respond to the email sent, and the team will get back to you.
  
  For more information on the Ring Neighbors app community guidelines, please visit the following link. ******************************************************************************************************************
  
  Kind Regards, 
  
  The Ring Team

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Ring camera through ******. The camera came with a standard 30 day free subscription trial, and via the purchase through ****** promotion, and additional 6 month free subscription. I was notified that my 30 day trial will expire, but that my 6 month subscription would rollover. I contacted Ring customer service on 12/12/24 and 1/27/25 and learned that I needed to provide my credit card as a condition of the free trial. I was charged 9.99 in January and despite my calls to customer service have not been able to secure the additional 6 months free trial. I have been getting the same, scripted runaround on both customer service calls.

  Business Response

  Date: 01/28/2025

  Hello ****,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 

  
  The Ring Team

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ring will not refund me and / or unassociate my credit card from their system because I cannot provide an account email.The account was setup years ago. I do not have the email associated with it. They've told me I cannot proceed without an email. My understanding is that all business can remove a credit card if not from a customer account, *********** payment gateway. My credit card number ends in 6124. I am happy to provide more information about my credit card to have it fully removed from their payment gateway. iF I could be refunded for the service that'd be awesome, too.

  Business Response

  Date: 01/28/2025

  Hello ****, 

  Thank you for bringing this to our attention. We take the security and privacy of our neighbors Ring accounts seriously here at Ring. To make any account changes, we will need to verify your Ring account. Could you please provide the email address that was associated to your account so I can further look into this for you? 

  Kind Regards, 

  The Ring team

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22865195
  
  I am rejecting this response because my initial request shows that I am not the account holder - my email address does not bring up the account. Here it is though - ******************************.

  If you want to reach out to the account holder, I do not have his email information. What else can I provide? His name is **** ****** and he lives at **************************************************************
  
  Ultimately, I just need my credit card information removed from your system. I do not need access to his ring or his account information or any details! 
  
  Thanks so much,
  
  **** ******

  Business Response

  Date: 02/05/2025

  Hello ****, 

  Thank you for providing these details. According to information you have provided us its under a different Ring account. Due to *********************** privacy and security policies, we cannot access or modify information from other users' accounts. We recommend contacting either the account holder directly to remove your information, or working with your banking institution to resolve this matter. 

  Kind Regards, 

  The Ring Team

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22865195
  
  I am rejecting this response because: you did not remove my credit card info despite finding it. Nor did you refund it. 

  I will cancel my card.

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Ring to record all monitoring for 2022, however a few months in using this service, the Ring doorbell app was not supported on my Galaxy S7 at the time, so I could no longer get notifications when Ring alerted me nor review recordings on my phone. The reason I did not reach out to BBB sooner is because I did not know about this complaint form then. I now have a new phone. I have attached an email I sent Ring support and also my invoice. I am simply asking for a partial refund or a free year subscription because Ring did not place a disclaimer that if my phone is of a certain type or age that Ring app will stop working.

  Business Response

  Date: 01/28/2025

  Hello *******, 

  Thank you for the provided information. We understand the importance of knowing the compatibility of your mobile device with regard to the Ring App. This information is readily available on Ring's website at the following link: ************************************************************************************************************************

  
  To further assist you with your questions and concerns regarding compatibility, please reach out to our dedicated customer support line at **************

  Kind Regards, 

  The Ring Team

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22834354
  
  I am rejecting this response because:

  When purchasing the ring device, no disclaimer stated that anl device with the installed Ring app would be no guarantee of compatibility in the future. Also, Ring stopped supporting my device for ********************** app use during my one year paid plan. Ring should take responsibility for their wrongdoing or refund the time I could not use the app.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/05/2025

  Hello *******, 

  Thank you for the additional information. We understand how important it is to have your app working on your phone. For further assistance regarding your concerns, please contact our dedicated support line at **************. 

  Kind Regards, 

  The Ring Team 

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22834354
  
  I am rejecting this response because: Ring didn't provide a resolution nor read my complaint clearly.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/27/2025

  Hello *******, 

  Thank you for the information. I do not see any recent contacts from the email address you provided regarding your concerns with the Ring app. Please provide the email address associated to your Ring account. Or for immediate assistance, please call our dedicated support line at **************. 

  Kind Regards, 

  The Ring Team

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22834354
  
  I am rejecting this response because: the email address that Ring is asking for is at **************************.  can you please send to Ring here? I don't see how to 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/14/2025

  Hello *******, 

  Thank you for providing the email address associated to your Ring account. I will have a member of our Executive Resolution Specialist team here at Ring reach out to you. 

  Kind Regards, 

  The Ring Team

  Customer Answer

  Date: 03/19/2025

  
  Complaint: 22834354
  
  I am rejecting this response because: Someone contacted me last week and they only offered 30 dollars off a year plan. I asked for either a full refund or a free year of Ring service.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last ring camera was defective and they made me purchase a new one since it was out of the warranty period. Upon installing my new device, the camera has been missing close to 30% of the events. My last camera which was the same model never did this. I performed a factory reset and tried adjusting the sensitivity to the maximum. My device continued to malfunction. Upon calling customer support they assured my that my device was working properly. After explaining to them that it was not they agreed to do a warranty exchange. The customer service *** had me on hold for an hour and said that she was attempting to have their logistics department send me a new one. After an hour she said that she needs to transfer me now to logistics. After being connected the logistics person just disconnected the call and did not attempt to call me back. This is my 3rd time calling in without the issue being resolved.

  Business Response

  Date: 01/27/2025

  Hello ***,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 

  
  The Ring Team

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their "Ring ******************** Adapter (USB-C)" stopped working after just a couple of months, for no apparent reason (no physical damage or abuse, nor any visible sign of failure beyond not providing any power).I contacted their customer support and was told that:(a) I need to own a Ring camera and subscribe to their service in order to receive support for *any* of their products.(b) They don't provide any warranty on "accessories" such as USB cables.I was able to force my way past (a), but they refused to budge on (b).Their own website (******************************************************************************) explicitly states that the product comes with a one year warranty (*******************************************), as does their Amazon product listing (********************************************), and the box includes a printed copy of the warranty.Unfortunately, I was left with no recourse with them - they flat-out refused to acknowledge the warranty, nor provide any repair or replacement for the faulty product.Ring should:(a) Honour their own expressed warranty.(b) Stop lying to customers about warranties and warranty status.(c) Follow relevant state or federal laws regarding warranties (either California implied warranty law or MagnusonMoss etc).Tangentially, they suggested taking the matter up with their parent company, ******, but ****** refuses to provide any post-purchase support since the product was purchased more than a month ago. Which seems reasonable, but ****** has also chosen not to delist Ring products despite Ring's violation of California & federal warranty laws.

  Business Response

  Date: 01/24/2025

  Hello ****,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team