Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on February 20th and have not received the package or any updated info on the order. Today is March 5th. I called customer service multiple times and each time it goes straight to automated response. I also send an email 2 weeks ago and never received a response. I believe Ive been scammed. No package, no response and no way to cancel the order and receive a refund. Im infuriated. This package contained natural medicine that Ive been relying on regularly for over a year.

  

  Business Response

  Date: 03/08/2023

  Dear Customer,

   

  Your order has split and shipped. We have shipped Bar Soap by DHL with tracking # 9274899999168310343345 and as per tracking, estimated delivery is 10th March.

   

  ******************************************************************************************

   

  However, we have issued refund of $42.20 towards the unshipped product along with the complete shipping charges.

   

  Sorry for the inconvenience caused to you.
  
  
  Thanking You,
  Customer Service 
  
  

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022, I ordered through the HerbsPro website some essential oils plus Global Shipping Coverage, ORDER HP311668, for a total of ** $78.61. Never received the products.

  

  Business Response

  Date: 02/03/2023

  Dear Customer,

   

  We have already issued refund to your order that was been returned by the carrier on 30th Jan 2023. Once we receive the items in warehouse that is when we issue refund and hence on 2/12/2023 we have issued refund. Refund receipt attached for reference.

  We apologize for any inconvenience this may have caused.
  
  Thanking You,
  Customer Service
  
  

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13, 2022, I purchased 2 items from Herbspro . On December 30, 2022, I noticed that the items were still "in transit to SORTING FACILITY", so I sent an email inquiry to Herbspro. In the email I provided the original tracking I received and ask that they advise on status of delivery as there hasn't been an update on the tracking since December 14, 2022. In response, a Herbspro representative replied and provided me with tracking, which I already had, with no explanation of the delay. Since then I've sent several emails inquiring about the delay of which the last 3 emails have gone unanswered. To reiterate, since my initial inquiry on December 30, 2022, I have only received one reply from Herbspro which stated: "The package is in transit. Down below is the link to the tracking information". I haven't received any explanation of the delay nor when I can expect delivery. NOTE: As of January 13, 2023, the items are still "in transit to SORTING FACILITY" according to the tracking provided. Herbspro is still unresponsive.

  

  Business Response

  Date: 01/20/2023

  Dear Customer,

   

  We have initiated refund to your order and should receive in 2-3 business days.

   

  Sorry for the inconvenience caused to you.
  
  Thanking You,
  Customer Service

  Customer Answer

  Date: 01/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********

• Initial Complaint

  Date:12/28/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order HP322946 $18.30 placed 12/09/2022. Received 12/17/2022. Complaint emailed 12/18/2022 to [email protected]. No response so resent 12/20/2022. No response so called 12/28/2022. I was extremely disappointed in the product I received. I've been using Earth Therapeutics sleep masks for years and order new ones when mine wear out. The 2 new ones I received from HerbsPro were thin, cheap, and uncomfortable. The website picture was misleading. I immediately sent an email to customer service but no response was received after a week. I called and was told I could not return because it was opened. What a waste of time and money. Do not waste your money and time with this company.

  

  Business Response

  Date: 01/12/2023

  Dear Customer,
  
  
  We understand the concern that you have issues with the quality of the product. 
  Please note, we are just resellers and not manufacturers of the product. However, we have initiated the refund and you should be receiving in 2-3 business days.
  
  Sorry for the inconvenience caused to you.
  
  Thanking You,
  Customer Service 
  

  Customer Answer

  Date: 01/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online on the Friday 28th October with Herbspro, ORDER HP314863 their email response was Thank you for your purchase! Please note that the charge on your credit card will appear as "HerbsPro".) On the 1st November at 10:45am, I realized I ordered the wrong products, I immediately called into Herbspro spoke with ****** and verbally canceled my order, he then promise to credit back my **** the same day, however on the same day at 3:04pm the order was supposedly picked up? today Sunday 6 November the shipping is still showing 1st November date as the shipping date?Once I received an email telling me that the order was shipped, I immediately called into Herbspro and spoke with ****** once more, his response to me was I will cancel the order and call you back. (still awaiting call back)I have made numerous attempt via email and phone calls to rectify the problem to no avail, I am being totally ignored, one attempt was to use NO caller ID, once ****** answered the phone, he transferred my call to music, which eventually hung up. All I need is my monies to be credited back to my Scotia **** Credit card..Upon checking my **** account today HerbSpro under the name Universal Herbs *** debited my **** account in the sum of 74.32US I was able to source products elsewhere.very unethical of this company..please assist me with this resolution thanks for understanding ***** ************ PS todate I have received over 39 promotion emails from Herbspro..

  

  Business Response

  Date: 11/11/2022

  Dear Customer,

   

  As discussed, we request you to refuse the shipment as *********** will be delivering the item. If needed pleas contact them and let them know to mark it as " Return to sender"

   

  Sorry for the inconvenience caused to you.

   

  Thanks,

  Customer Service

  Customer Answer

  Date: 12/06/2022

   I spoke with the office manager *******, who promise to refund my c.card account, the package came and was returned on 11November, I have synced sent a number of emails and to-date no response, not sure what my next step is to collect, I am in disability and living on a fixed income, please help Regards **********;

   

• Initial Complaint

  Date:11/01/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered something from their website and it has been a week. They havent shipped it or responded to my emails. I would like a refund or it to be shipped. Very rude. Order is HP314303

  

  Business Response

  Date: 11/11/2022

  Dear Customer,

   

  Your order has already shipped by Asendia on 11/1/2022 with tracking # 2003394670086 and as per tracking its currently in transit to the destination. 

   

  https://a1.asendiausa.com/tracking/?trackingnumber=2003394670086

   

  You should have also received the shipping information on your email. Please check your spam/junk folders.

   

  Thanks,

  Customer Service

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I put an order October 2 2022 and paid 41,25 dollars.12 October 2022 the company took another withdrawm from the account I used to pay the first time.I have sent 2 emails and no replay.Now I sent a 3 with the issue and that my carrier has returned my order without my knowledge.No answer.I can't get through the phone either.I want my money back due to their policy "To ensure your satisfaction, we offer a "No Questions" 30-day return policy"And because I don't get any answers the days for this policy ticks and I won't get refund it they don't reply me. And I want the money back they took again too.Order nr ******

  

  Business Response

  Date: 11/11/2022

  Dear Customer,

   

  We have initiated refund for your order and you should receive it within 2-3 business days.

   

  Sorry for the inconvenience caused to you.

   

  Thanks,

  Customer Service

• Initial Complaint

  Date:10/10/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order HP306547 Placed on September 13, 2022 Paid ***** USD After many atempts of contact without answer from Herbspro, they contact stating that one article was out of stock and i should indicate a replacement. So i did.Until now no news or updates about the ordet and the delivery prediction.Unfortunately no one cares about costumers at Herbspro, to reply to costumers and give informations on time about the orders.

  

  Business Response

  Date: 10/19/2022

  Dear Customer,

   

  The replacement email was been missed by our CSR team. However, the product that we did not ship was been refunded for the amount of $12.34 on Oct 18 2022.

   

  Also, the 2nd part has shipped by Asendia with tracking # LV444895652US on 10/11/2022

   

  https://a1.asendiausa.com/tracking/?trackingnumber=LV444895652US

   

   

  We apologize for any inconvenience this may have caused.

   

  Thanks,

  Customer Service

   

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I will wait for the devolution of the amount i paid concerning the article not sent. And will wait gor the delivery of the article srnt by mail.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/05/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Herb's Pro (https://www.herbspro.com/) on 9/27/22, order number(HP309001)I contacted them on Later asking the status of my order as no tracking number had been issued; No delivery and no reply until todaywould arrive by the 11th, I rec'd cancel the order if that was the case.

  

  Business Response

  Date: 10/12/2022

  Dear Customer,

   

  Your order was on hold due to high risk. When the details of CC with which you have paid doesn't match the billing address that you have provided, the system automatically puts it on hold. We tried to call you on Oct 3rd and you did not respond, hence we cancelled your order and Voided the charge. We do not charge the order unless **********.

   

  Sorry for the inconvenience caused to you.

   

  Thanks,

  Customer Service

  Customer Answer

  Date: 10/15/2022

  ?????:
  
  ???????????,????ID ********,?????????????
  
  ??
  
  ???

• Initial Complaint

  Date:10/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $11 for shipping. My item took over a week to ship per emails automaticallysent. I sent 4 emails to support to cancel, since I would not receive my item in a timely matter. It's been over 2 weeks. Still not received just get emails saying on its way. Left a voicemail, no call back. Sent another email about my concerns of my items and after seeing others reviews of no items received or half received I think this business needs to be looked into as they are taking money and not sending items. Will not cancel items for not shipping items either. 2 different reviews on 2 different days just to see if that would help me get a response and nothing. So now I am reaching out to bbb for help getting my money back and hopefully they will not taking from anyone else.

  

  Business Response

  Date: 10/12/2022

  Dear Customer,

   

  We received your order on 9/21/2022 and the order was shipped within 3 business days by ***** with tracking # 61299998644530386959 and as per tracking order was delivered at your door on 10/4/2022. Please see the tracking URL:-

   

  https://www.fedex.com/fedextrack/?trknbr=61299998644530386959&trkqual=20220926204300~61299998644530386959~FXSP

  We had received your email on 26th Sept and by then the order had already left our facility. We replied the same thing.

   

  Thanks,

  Customer Service