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Business Profile

Searchers of Records

Peoplewhiz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 750 total complaints in the last 3 years.
  • 151 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 25, opened acct (made a **** credit card transaction with this seller) for a report that I never received. Requested by e-mail to close acct, ref #*****-3943141-84258, but May 30, was charged ***** on my credit card account. Would prefer the seller, PeopleWhiz.com tel.************, credit my card acct for the ***** service that i have not rec'd, nor do I wish to receive. Thank you. *******

    Business Response

    Date: 07/11/2022

    Hi *******,

    We issued a refund on 7/9/22. Please allow a full 3-5 business days for the credit to be reflected on your statement. 

    Best,

    Peoplewhiz Team

    Customer Answer

    Date: 07/12/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:07/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company advertised a comprehensive background report for which I paid the advertised amount for this service. It gave no information that could not be googled and left out easily identifiable information that no one has to pay for, like for example, listing a ******** account under social media profiles. The company then requests another payment to give basic information. A phone number is listed and it advertises your money back if you are not satisfied, employee who answered phone laughed at me and hung up.

    Business Response

    Date: 07/11/2022

    Hi *******,

    I went to go process a refund on your account it looks like the sale never went through - it says your card was declined. There is nothing I'm able to refund.  Please check with your bank.

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:07/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Peoplewhiz - 7/5/22 - $27.99 I join many other complaints already registered regarding PeopleWhiz. Paid for research which produced a report on me which contained many inaccuracies,i.e. untruths! Including addresses, phone numbers, family member not true. Asked for total refund due to false reporting and advertising. I want a total refund. This company falsely represents itself.*********************** ************

    Business Response

    Date: 07/06/2022

    Dear *****, 

    We're sorry to hear you were not happy with our product. Peoplewhiz is is a robust data architecture and proprietary platform with over 67 billion searchable public records. We are always refining our search mechanisms for future customer use. There are also a lot of variables in data which may cause information to not be present. We have canceled your account and processed a refund. Please allow 3-5 business days to be reflected statement. 

    Best,

    Peoplewhiz Team 

  • Initial Complaint

    Date:07/04/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im listed in there as a former resident of the **************************, ****** when Ive never heard of it until today. And it says I have 2 criminal charges against me but I checked the official local website of public records and found no such claims. It also has my deceased sisters name on that report and my age, as well!

    Business Response

    Date: 07/06/2022

    Dear *****, 

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

    Best,

    Peoplewhiz Team

    Customer Answer

    Date: 07/06/2022

    Thats the exact same thing I heard from Beenverified and Im not having it!

    Business Response

    Date: 07/11/2022

    Hi *****,

    We removed your listings - not much else we can do. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:07/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well I like to check on my background but there is something in there like name and address and people. That I don't know. Plus when I try to log in my emails don't exist so how they charge 27.some cents for and can't sign in. I really trying to cancel and they're charging 37. Some cents for cancel a headache.

    Business Response

    Date: 07/06/2022

    Dear Angel, 

    Thanks for reaching out regarding your concerns. We have located your account, canceled it and processed a refund. Please allow 3-5 business days for the credit to be reflected on your statement. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:07/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe PeopleWhiz use false advertising to lure customers in. I paid for a 6 month subscription for $89.70. I thought that I would be getting an entire report! I had to pay an additional $19.95 for a premium account. The premium account didnt include what I knew to be true about the person. Then I ran myself and there was also missing information. I hold a professional license and that was not included in the report. And if I wanted to access the premium account I would have to pay an additional $19.95! I have used less expensive site that provided up to date and more accurate information. Still not the information I was looking for, but at least the company was up front about the offer and provided a $1.00 trial period. I am very unhappy about this product. I did not contact the company because I refuse to deal with scammers. I want others to know this site does not provide what it says it does!

    Business Response

    Date: 07/06/2022

    Dear **********,

    Thank you for contacting us regarding your concerns. I have located your account and processed a full refund. Please allow 3-5 business days for the credit to be reflected on your statement. 

    Best,

    Peoplewhiz Team

Peoplewhiz.com is NOT a BBB Accredited Business.

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