Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1 for a 5 day trial and now they have charged another $ ***** for a membership. I didn't authorize this . I am a senior citizen and cannot afford this kind of thing

  Business Response

  Date: 08/15/2022

  Hi *****,

  Thanks for reaching out. We have processed a full refund. Please allow 3-5 business days for the credit to be reflected on your statement. 

  Best,

  Peoplewhiz Team

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total scam. Website doesnt do what it advertised. When you call for a refund they are rude and hang up on you.

  Business Response

  Date: 08/15/2022

  Dear *****, 

  I'm sorry to hear about your experience. We have located your account and processed a refund. Please allow 3-5 business days for the credit to be reflected on your statement.

  Best,

  Peoplewhiz Team

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their online website (people whiz) to request removal of my personal information from their website. The website is demanding that I upload a picture of my drivers license or identification to remove *************** information from their website. Im not comfortable doing so. Im requesting that all of my information be removed from their website due to confidentiality concerns and I am not willing to provide my drivers license.

  Business Response

  Date: 08/10/2022

  *****, 

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

  Best,

  Peoplewhiz Team

  Customer Answer

  Date: 08/10/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used *********** too look on a ex boyfriend They advertised full background Sent me stuff about other ****** Johnsons not relevant to whom the check was on. ***** is a lot of money to find out nothing. I want a full a refund on false advertising Nothing accurate.

  Business Response

  Date: 08/15/2022

  Dear ******, 

  I'm sorry to hear about your experience. I have located your account and processed a full refund please allow 3-5 business days for the credit to be reflected on your statement. 

  Best,

  Peoplewhiz Team

  Customer Answer

  Date: 08/22/2022

  Thank you, Yes they are refunding my money.

  
  

  
  

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PEOPLEWHIZ is company. Unauthorized charge today 8/2 for $19.95. When I called to dispute this, The man on the other line hung up on me twice And told me it was too bad because he wasn't going to take this unauthorized fee off of my debit card. It is pending on my acct. & will probably go thru tomorrow. When I called back the 2nd time and asked to talk to a supervisor, He then again hung up on meagain. I authorized a dollar charge on my credit card for 5 days of service which was charged on charged on my account on 7/30. He was very rude & more or less suggested too bad because I authorized it. When I threatened the ************************* or the Better Business Bureau, He told me go ahead. He might as well have just scammed me. Even when I authorized the dollar charge I chose the option to not remember my debit card number. I am not paying for a service that I did not receive and don't think I should have to. Being a senior citizen that $19.95 is needed for me to live on. I would appreciate any help that you can give me And help me get my $19.95 back. I called my banking institution and they cannot do anything to help me until it shows up on my account. I am just trying to cover all my resources. The Attorney General is next tomorrow. I would appreciate any help and guidance to get my $19.95 back.

  Business Response

  Date: 08/03/2022

  Hi ******, 

  We have located your account and processed a refund. Please allow 3-5 business days for the credit to be reflected on your statement. 

  Best,

  Peoplewhiz Team

  Customer Answer

  Date: 08/06/2022

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  ***************************
  
  
   
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a subscription and requested that my name be removed from this company's data bank as it is fill with errors. I requested this four times on which I received absolutely zero response. I them called customer service and continuously spoken over and hung up on. I called again in which customer service, of course out of *******, mocked me when he told he was on violation of **************** law since I currently live there. He told me he wasn't doing anything and to "deal with" it. I then sent a detailed complaint and received an outrageously simpleton response. My information remains in their system under ***************** ************************* listed in **********, **. I am a victim of identity theft and stalking in which this company has exposed me to continued domestic harassment.

  Business Response

  Date: 08/03/2022

  Dear *****,

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID.

   

  You can also remove any additional info at peoplewhiz.com/optout and select mail in ID and I will flag your name in the system and remove it manually. 

   

   If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

   

  Best,

  Peoplewhiz Team

  Customer Answer

  Date: 08/03/2022

    Absolutely disgusting and dishonest response.

  Business Response

  Date: 08/04/2022

  Hi there,

  I'm not sure how else to support you. We have removed your listings and provided guidance on how to take any additional listings down. I also said you do NOT need to provide ID. If there's anything else we can do - please let us know. 

   

  Best,

  Peoplewhiz Team

  Customer Answer

  Date: 08/04/2022

   When you request to remove your own data the website demands proof of identity but no where does it reference how this identification will be destroyed.
  
  
  Avoid this business!

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving NUMEROUS emails from this company.1. You are to immediately cease sending emails (within 24 hours)2. You are to disclose where/when/who and the ** address where you obtained my information 3. You are to COMPLETELY and IMMEDIATELY delete ALL my ************** are to ensure that ALL my information is COMPLETELY and IMMEDIATELY deleted from ANYONE who you may have shared or sold my information to.I will accept NO other response than what is stated above.

  Business Response

  Date: 08/03/2022

  Hi ******, 

  I'm very sorry that you are experiencing this and apologize for any inconvenience. Can you please forward the email you received to ****************************** that is a company using our name in their marketing and I want to get your name off the list. That is not our business address. 

  Thanks in advance, 

  Peoplewhiz Team

  Customer Answer

  Date: 08/06/2022

  since I never subscribed, nor do I want these emails, I will not go around emailing someone else. you are the responsible party, and already have my email and other contact information.

   

  you also did not provide details as required as to how my email / information was obtained.

   

  for this reason, I completely reject your response, since you have refused to stop sending me emails.

  Business Response

  Date: 08/10/2022

  Hi ******, 

  Once again I apologize immensely. We have removed your email from our mailing list. As mentioned this is not us sending the emails and we are still trying to source the issue. We are more than happy to help if you want to forward us the mail you are receiving but cannot do anything else since you aren't in our database. 

   

   

  Customer Answer

  Date: 08/11/2022

  the business did NOT disclose when/how/etc I was placed on their mailing list, therefore since I did NOT subscribe, nor did I want the emails, I reject their response.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/27/2022 I did a person search on People whiz. They stated there were numerous criminal history hits on this person. I purchased a time, one month unlimited searches report. There wasn't any criminal reports on this person. It stated I needed to pay for premium report for more info. This is totally misrepresentation of services and information found. I want a refund.

  Business Response

  Date: 07/29/2022

  Hi *******,

  Thanks for reaching out. We have located your account and processed a full refund. Please allow 3-5 business days for the credit to be reflected on your statement. 

  Best,

  Peoplewhiz Team

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peoplewhiz sent me an email around April 18 stating someone was looking into my background. So I went on their site and basically paid ***** just to see a list of old addresses of mine and some relatives names.( some were incorrect). Then they told me for an additional amount of money I could find out more , I decided at that point I had made a mistake and just signed out of the site. I had no idea or knowledge of the fact that they would then start charging my credit card every month *****. I have tried to contact them via phone with no help. I have reached out to my credit card company , they are doing an investigation ,trying to get a refund for the 3 months I was charged without knowledge and they are going to stop any further charges . This company is a total scam.

  Business Response

  Date: 07/22/2022

  Hi Melande,

   

  Can you please share the email of your account so I locate it and process a full refund? Thank you in advance. 

   

  Best,

  Peoplewhiz Team

  Customer Answer

  Date: 07/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
     
  Thank You! My email is ************************  
  

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM A 73 YEAR OLD TOTALLY DISABLED AMERICAN VETERAN. I HAVE BEEN LIVING OVERSEAS BASICALLY SINCE THE END OF THE ******** WAR, IN THE 1970'S MY CHILDREN AND GRANDCHILDREN WERE BORN AND LIVE IN EUROPE. HOWEVER ON DOING A NAME TEST WITH THE WEBSITE ************** peoplewhiz.com, USING MY OWN NAME, I FOUND OUT LISTED MULTIPLE CRIMINAL NOTICES ALL ACROSS ***. I AM ALSO A MILITARY ID CARD HOLDER. I CALLED THE *** AND ASKED WHY DOES MY NAME APPEAR WHEN I HAVE NOT EVEN BEEN IN ******* EXCEPT TO VISIT FAMILY AND FRIENDS. I WAS TOLD TO CONTACT BBB AND SO THAT IS WHAT I AM DOING NOW. I HAVE NOT DRIVEN IN *** SINCE ****. I HAVE NOT SIGNED A RENTAL CONTRACT IN *** SINCE **** FOR JUST 1 MONTH. BECAUSE MY ONLY SOURCE OF INCOME IS THE FEDERAL GOVERNMENT, I CAN'T UNDRSTAND WHERE PEOPLEWHIZ.COM GOT THEIR NEGATIVE INFORMATION FROM. THE *** SPECIAL AGENT TOLD ME IT COULD BE A CASE WHERE MY INDENTITY WAS STOLEN BY PEOPLE WHO WANT TO COMMITT CRIMES. PLEASE INVESTIGATE. I AM A MEMBER OF WOUNDED WARRIORS, THE AMERICAN LEGION AND THE *** FORCE ASSOCIATION. I HAVE A GOOD CREDIT RATING. MY BANK IS A MILITARY CREDIT UNION.

  Business Response

  Date: 07/18/2022

  Dear *******, 

  Thank you for contacting us regarding your concerns. Peoplewhiz a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

  Best,

  Peoplewhiz Team