Complaints

This profile includes complaints for Seguros Sin Barreras Insurance Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seguros Sin Barreras Insurance Services

  7711 Center Ave Ste 200 Huntington Beach, CA 92647-9124

• 

  Seguros Sin Barreras Insurance Services

  7711 Center Ave #200 Huntington Beach, CA 92647-9124

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every since January 30 2025 I started insurance through dairyland. And came across what seem to be a agent that did a false auto policy that was never accepted or completed. But there is this agent that says they want a referral fee for getting the insurance Started which when i contacted dairyland they state they never charge a additional fee for getting a policy Started and are being rude illicit language. They keep trying to charge my card for ******. They call every month I suppose to make a payment. I meet them through dairyland but they are charging me by the name Seguros sin barreras. ************

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the service I received from ***. On 10/8/24, I paid $140 for their services, but when I called on 11/6/24 to request an extension on my bill, the representative couldn't find my account. I subsequently discovered that my policy had lapsed due to non-payment, despite my payment to ***. The agent acknowledged an error on their part and assured me that the issue would be resolved promptly. However, as of 11:57 pm, I have yet to receive a callback or resolution. I am seeking a refund or reinstatement of my policy.

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When looking over banking statements I noticed two separate charges on July 24, 2024 and July 30, 2024. I do not know who this company is. I've reached out to them multiple times today and once I told them why I was calling the hung up every time.

  Business Response

  Date: 11/04/2024

  Hello Better Business Bureau,

   

  Please accept our apologies for the delayed response.

  We have made several attempts to reach out to the customer so that we may review and discuss the issue further. The customer has not returned our calls. In order to resolve, we welcome her to call us at ************.

   

  We would need to know the last four digits of the card charged so we can track the charges.

   

  Best Regards,

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning there was two transactions from this company unauthorized for 155$ Ive never had insurance through them never spoke with them for them to even have my card information but my card was locked so it didnt go through & I see many complaints of the same thing of this company taking money and doing authorized transactions after theyve purchased insurance else where .

  Business Response

  Date: 11/03/2024

  Hello Better Business Bureau,

   

  Please accept our apologies for the delayed response.

   

  Were sorry to hear about your recent experience with our company. **************** is highly important for us. Reviewing the account, on 1/26/2024, ******* ***** "the insured", applied for car insurance through our agency, *******, with First Acceptance Insurance. The total down payment was $543.50 of which $388.50 was submitted to First Acceptance, and $155 was going to be charged for a Nation Safe Drivers plan that is an additional product for discounts in roadside assitance. The insured agreed and electronically signed the documentation thereby agreeing to the terms. The insured paid $388.50 in front and there was an authorized remaining balance for $155 to be charged to his account on or after 10/07/2024.  

   

  As a gesture of good faith, we decided to stop the collection of $155 by cancelling the additional product through Nation Safe Drivers and removing the balance. The auto policy remains active.

   

  We trust the information is responsive to your inquiry. However, if you have any further questions, please do not hesitate to contact us at ************.

   

  Best Regards,

• Initial Complaint

  Date:03/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps trying to take money out of my checking account. I live in ********* and this company is in **********. I have never had insurance through this company. They are literally engaging in credit card crimes.

  Business Response

  Date: 04/23/2024

   
  
  While it is always disappointing to learn that we have fallen short in meeting our customers expectations, the feedback is critical to us in achieving our long-standing commitment to our customers. Reviewing the account, on 3/1/2024, ********************* "the insured", applied for car insurance through our agency, SSB Insurance Services, with Dairyland Auto Insurance. The total down payment was $230.29 of which $75.29 was submitted to Dairyland. The fully disclosed service fee was $155. The insured agreed and electronically signed the documentation thereby agreeing to the terms. The insured paid $75.29 in front and there was an authorized remaining balance for $155 to be charged to his account on or after 3/14/2024. After that, the insured made three payments to cover the balance of $155: on 3/20/2024 insured paid $45 (leaving him with a balance of $110), on 4/01/2024 insured made a payment for $100 (leaving him with a balance of $10), and finally on 4/02/2024 insured paid the missing $10 leaving in in $0 balance.
  
   
  
  The policy was completed via telephone and electronically. All documents were sent to the Insured via email and verbally explained. The insured was asked to review all documents for accuracy and electronically sign and return the documents. Insured was verbally explained he was signing with a broker agency and that the actual insurance company was going to be Dairyland. Each set of documents were verbally explained, and each set disclosed the carrier and agencys name and logo. Right now, the policy is pending cancel due to non-payment. We already sent the information to the insureds email. We trust the information is responsive to your inquiry. However, if the customer has any further questions, please do not hesitate to contact us at ************.
  
   
  
  Best Regards,
  
   

• Initial Complaint

  Date:01/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called SSB to obtain a policy because I was purchasing a car from a dealership. SSB did not explain that they were an agent and that their fee would be $25. I was also told if I did not purchase the car I could get a full refund they processed the debit of $100 on January 4 and I canceled the policy January 8. They claim I would only get a refund of eight dollars because I was charged $25 from them, at $35 cancellation fee from glacier insurance and $87 for insurance for three days a complete rip off . they do not explain policy and I was told I would get a refund within 7 to 10 business days and that did not happen

  Business Response

  Date: 01/25/2024

  On January 4, ****, *********************** applied for automobile insurance through ********** with Glacier Insurance Company. The total down payment was $182 of which $87 was submitted to Glacier, and $13 was submitted to ******************* for the travel club membership plan. The insured paid a total of $100 at the time of the sale and authorized the remaining balance of $82 to be charged to her credit card on or after 1/25/****. The remaining balance was part of the ******************* membership plan she authorized and agreed. On 1/08/****, customer contacted ********** to cancel the policy stating she never took possession of the vehicle and requesting a full refund. Our rep. verbally explained that, in order to void and received a full refund, the insurance company would need an unwind letter from the actual dealership stating she never took possession of the vehicle and a written request from her. Customer told the rep. she was not going to do that. The rep. told ************ that then the policy could be cancelled effective that day however a full refund was not guarantee and that the insurance company was going to charge her for the days she was insured. The insurance electronically signed the cancellation form and it was processed the same day. On 1/20/**** customer called us and a Supervisor advised her the payment she made for $87 was only the down payment not the first monthly payment and that the insurance company was going to charge her a balance due for $8. The Supervisor offered a refund for $13 that were the funds collected for the ******************* membership plan. The agency also offered to remove her account from collections since she was still owing $82. The agency did process what we aforementioned. The insurance company will not void the policy without proof that she did not take the vehicle (since that is their guideline). Should the customer want to discuss this issue further we welcome her to call our office at ************.

  Customer Answer

  Date: 01/25/2024

  SSB Did not divulge that they were an agency. I told them that I was going to look at a car they neglected to tell me of the fees and cancellation policy intentionally.

  Business Response

  Date: 01/30/2024

  We are very sorry for the inconvenience and we truly believe this is a misunderstanding. However, as broker agency we are require to advise our line of business. Moreover, all the documents the insured signed had our logo and specifications. We already issued the refund for $17 and removed the customer from collections. We do have records that the insured was verbally advised a full refund was not possible and that there was no guarantee of a refund and she was verbally advised that the insurance company was going to charge her for the days the policy was active. Please do not hesitate to reach us at **************. 

  Customer Answer

  Date: 02/01/2024

  Can they pull the original sales call? Calls are monitored. I explained clearly what the purpose was

• Initial Complaint

  Date:12/09/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently got insurance with progressive through freeway. I had already paid the amount discussed over the phone then a few weeks later i see an unrecognized change for ***** from a seguros sin barreras. I never once agreed to a charge or ever had any business involved with this company. only charges im expecting is from progressive. this really concerns me that they even have access to my account. I am already disputing the charge but i want to know why i had no notice of this

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 i bought a non owners insurance policy with a SR22 from Freeway Ins. for ****** They told me it would cost ****** down and ***** a month. I opted out for direct bill pay.. On my due date which was the 23rd of every month, In June I received a text on the 20th telling me ***** was going to be withdrawn from my account. I thought I opted out but maybe not. so I didn't arrange to make a payment because it was going to come out of my account. Come July 23, I called Freeway to see if I had to pay (if it came out of my account and they told me my insurance was cancelled for non payment. They made me give them $140.00 to reinstate it. Come August 2023 I received another text telling me it was going to be withdrawn so I didn't pay it. Sept. 8 , I received an invoice from *************.. It was not a bill though. So I called freeway Ins. yesterday. and asked why I received an invoice from *********, They said they didn't know and told me *********************** has been paying my monthly payment and that my insurance was cancelling in 2 days if I didn't give them $******. Out of sheer panic and confusion I paid $***** (What was late) out of the ****** they were trying to collect. still owing ***** for Sept. I now owe two more payments of ***** for Sept and Oct. At that point my 6 month policy expires Nov. 23, ****. In total I have given Freeway Ins. $340, ********* ***** plus 2 more payments for Sept and Oct. In total when it is all said and done, I've given Freeway ******, ********* ******. For a total of ****** for a policy that cost ******. I do not know why or how Seguro Sinbarerra fits in the picture

  Business Response

  Date: 10/10/2023

  
  Dear Better Business Bureau,
  
  We apologize for any misunderstanding and have tried to contact the customer to resolve her concern. We have made several attempts to reach out to the customer so that we may review and discuss the issue further. The customer has not returned our calls or emails. In order to resolve, we welcome her to call us at ************.
  
  Best Regards,
  
   

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got freeway insurance about two weeks ago for liability insurance. They told me my monthly payments for this insurance will be $254 per month. They also told me they will hand me over to Traders Insurance, but out of nowhere all I see is Seguros Sin Barreras charge me $115 before the due date of my payment. I do not know what this charge is and I have never authorized this charge. All I agreed to was liability insurance and nothing more. I want an explanation of this charge and this charge to be removen since it was not something I agreed to. I only agreed to pay the monthly liability charge.

  Business Response

  Date: 07/28/2023

  Thank you for taking the time to provide your feedback. While it is always disappointing to learn that we have fallen short in meeting our customers expectations, the information and feedback are critical to us in achieving our long-standing commitment to our customers. We contacted ****************** and have resolved the customers concern. We advised that the charge of $115 was the service fee of the agency and the customer confirmed he did review his documents days prior to our call and saw why we charged him $155. Customer stated everything was resolved and thank us for the follow up. We pride ourselves in offering the best service possible and appreciate your opinion so we may improve our process with our customer.

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 7,2023 upon checking my debit card statement I noticed a charge that was not familiar. I contacted my card provider and they told me the transaction was from Seguros sin Barreras. I've never heard of this company, however a month ago I got insurance with freeway and somehow I got changed over to progressive. Now they are showing a payment to this company and I never gave consent for them to charge my card.im beyond ****** because this was my kids back to school money.

  Business Response

  Date: 07/13/2023

  Thank you for taking the time to provide your feedback. While it is always disappointing to learn that we have fallen short in meeting our customers expectations, the information and feedback are critical to us in achieving our long-standing commitment to our customers. We contacted **************** and explained SSB or Seguros Sin Barreras is the agency broker she called on 6/07/2023. We explained Freeway and SSB Insurance is the same entity but that we used different names in different States through the whole country. We explained the charge of $115 was for the Additional Product- Roadside assistance she e-signed for. Due to the inconvenience we offered to return the $115 or to use the amount as a monthly payment towards her premium. **************** requested a check back to her mailing address. We also helped the insured with some questions about her insurance. Should the customer needs further assistance we welcome her to call our office at **************.
  

  Customer Answer

  Date: 07/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************