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Business Profile

Insurance Agency

Seguros Sin Barreras Insurance Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Seguros Sin Barreras Insurance Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on May 5th of this year I was calling around to get quotes for car insurance for my son. He recently moved to ******* ** from CA. I was told by Esurance that I would have to get him new insurance for **. I called Allstate, the General, Zebra, Liberty Mutual then I called Freeway. A guy answered identifying himself from Freeway. I told him that I needed to get full coverage for my son and gave him the other info that he asked for. He told me to hang on and he would see how much it would be. He came back on the phone and he said it would be $103.02 and that they also needed $170 for a down payment. Then come to find out that the $170 went to SSB services. At no time did he tell me that they were going to brokered it out. They also didn't tell me that Progressive required documents that they needed which almost lead me to getting my insurance stopped. I thought I was getting insurance from Freeway. I had just noticed that my 2nd payment went to Progressive. I wonder about that, I had called a lot of insurance companies, so I figured I just didn't remember. I found out about this by accident, I was looking at my bank account and saw a $30.98 amount and at first I thought Progressive had taken this out of my checking account. But it was a refund because they were going to stop my son's insurance due to not getting some paperwork, It was due by the 24th which is tomorrow. Thank goodness I got that straightened out. I inquired why they put that I had only paid $207.52. I told them what about the $170. They didn't know anything about that. So I went to my checking account and looked up the $170 and called the phone that was on my account and the people who answered the phone was Freeway. I would have never pay them if they would have told me the truth. They lied to me. They totally misrepresented themselves.

      Business Response

      Date: 06/26/2023

      Thank you for taking the time to provide your feedback. While it is always disappointing to learn that we have fallen short in meeting our customers expectations, the information and feedback are critical to us in achieving our long-standing commitment to our customers. We contacted **************** and advised Freeway and SSB Insurance is the same agency. However we apologized that our agent did not disclose this. We advised a refund of $170 is going back in form of a check to the mailing address on file. Refund will take from 2 to 3 weeks to be delivered. Should the customer want to discuss this issue further we welcome her to call our office at1-800-960-0036.

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They insured a person for a 2016 **** fusion using my home address. Tried calling them hung up on me because I told him this is fraud. I dont know who this person is. I tried calling Bristol west insurance group they didnt do anything either.

      Business Response

      Date: 06/26/2023

      Thank you for taking the time to provide your feedback. We called ********************** and advised we contacted our customer and he advised the address was incorrect. We removed ************************** address from our system and from the Carrier's system. We sent proof to ********************* of the change. If she receives another notice we advised her already that it maybe because the carrier sent it prior to the update in the address. Should the customer want to discuss this issue further we welcome her to call our office at1-800-960-0036.

    • Initial Complaint

      Date:06/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      0n June 2nd 2023 Seguros sin bareras unwillingly stole $150 out of my account. I never had or got insurance from this company in my life , never heard of this company I live in a different state and I already have insurance. This is fraud and I would like my money that they stole from my account back. I dont even know how they got my account information I never gave it to this company.

      Business Response

      Date: 06/16/2023

      Thank you for taking the time to provide your feedback. While it is always disappointing to learn that we have fallen short in meeting our customers expectations, the information and feedback are critical to us in achieving our long-standing commitment to our customers. We have made several attempts to reach out to the customer so that we may review and discuss the issue further. The customer has not returned our calls or emails.In order to resolve, we welcome her to call us at1-800-960-0036.

    • Initial Complaint

      Date:03/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 3.17.2022 this company took ****** from my account. I have never spoken to this company in my life, I have farmers insurance for my cars and house. I never ever had a policy with them nor did I ever call them, I got their information from my bank when they stole money out of my account. I had to open an investigation and cancel my debit card with ***** Fargo to get my money back. This company is a fraud, I don't know how they got my information but I will be getting my money back. Disgusting stealing money from people.

      Business Response

      Date: 03/25/2023

      Thank you for taking the time to provide your feedback. While it is always disappointing to learn that we have fallen short in meeting our customers expectations, the information and feedback are critical to us in achieving our long-standing commitment to our customers. We tried to contact ******************* without success. We also sent emails and left voice mails indicating of the reversal of a total of $200 back to the same CC. The reversal was processed since 3/22/2023. Should the customer want to discuss this issue further we welcome him to call our office at **************.

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 17, 2023 I called in to Freeway insurance looking for quotes and was told Id be transferred to someone in my area (Virginia) but instead was sent to SSB who I was told is based out of ********** by the rep. **** have charged me twice after I never agreed to moving forward with a policy one time for $170 and today again for $263. I never signed any documents except a cancellation form. The rep I was speaking to went as far as asking my to text a photo of my account and routing number. I immediately hung up. These are thieves and scam artist. I now have to get lawyers involved because I dont trust they will make a refund happen as originally promised. My goal is to get this business shut down. Do not go here for any of your needs. The reps are very unprofessional and I cant believe I was scammed this way in my time of need. These are not humans these are money hungry monsters praying on innocent victims.

      Business Response

      Date: 03/06/2023

      Thank you for taking the time to provide your feedback. While it is always disappointing to learn that we have fallen short in meeting our customers expectations, the information and feedback are critical to us in achieving our long-standing commitment to our customers. We have made several attempts to reach out to the customer so that we may review and discuss the issue further.  The customer has not returned our calls or emails. The policy was voided since the initial payment was declined for NSF. The only payment that went through for $170 was reimbursed back to the customer's account since 2/21/2023. Should the customer want to discuss this issue further we welcome her to call our office at **************.

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called freeway auto insurance to inquire about an sr22. They connected me to this company on 09/17/2022. I believed I was in great hands. They quoted me cheaper than anyone at ***** for the sr22as well as the liability on a vehicle. I purchased the policy and thought everything was fine. I immediately look at my back account and Im charged an extra $180. I of course call back and speak with ****** my agent and she insured me it was accidental and will receive a refund . Within 3 business days. The refund never came and they stopped responding. *** tried to contact them several times as I was able to purchase the car so I wanted the liability taken off as well as they have my name incorrectly on the policy . They answer the phone and immediately place you back on hold. Ive sent an email to their customer care multiple times no response. I finally disputed with my bank. They tell my bank I signed up for some motor club WHICH IS COMPLETELY FALSE. I was never even presented with that info nor given any paperwork concerning it. BAD BUSINESS STAY AWAY FROM BOTH COMPANIES. Very upset. I need my sr22 to keep my license valid so Im stuck paying for liability on a car I dont even own! They also operate under multiple business names

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Theyre a fraud insurance company. They charged me after they said I wasnt eligible then I called to get a refund and they said take half or leave it and proceeded to charge me again. ****** is supposedly a manager that scams people. I want my $200 plus the inconvenience fee.

    • Initial Complaint

      Date:10/15/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I was talking to freeway insurance and got transfered to a specialist *********************************** she said said my down payment would be around 90$ then I was charged by 2 different company's 155$ to this company and 110.95$ to traders insurance which still is more than I had discussed and I just want my money back.

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 20th, I called what I thought was Freeway Insurance, but somehow got hooked up with this Seguros Sin Barreras, (which I was never informed of) A guy who said his name was only, "******" said that he would get one of his "professionals" to get my insurance.The first question I was asked was, "Do you have a valid credit card or checkcard".I was then put on hold, for what seemed an eternity, when a lady came on to get my policy started. She took all my information, and stated that the policy would be, $172.00, and the down payment would be $42.60. Toward the end of the call, I had to ask her when my payment would be taken out of my account. She said the $42.60 would be taken out of my account on the 20th of each month, going forward. NEVER, did she say that they would be stealing $130.00, only 2 weeks later, on July 31rst!These people are a real work of art! I am appalled, to be blatantly lied to and being stolen from!Please help! I am elderly and live on a fixed income and am sick over all this! Many thanks PS This call was recorded, should you want it for evidence.

      Business Response

      Date: 09/08/2022

      Dear Better Business Bureau,


      We apologize for the experience the customer has with our company and have resolved the customers concern. We contacted our customer and informed her of the refund for check$130 due to the misunderstanding. ****************** agreed to the resolution and advised we will mail out the check. We pride ourselves in offering the best service possible and appreciate your feedback so we may improve our process. Insured was advised of the time frame to wait for the check.


      This complaint is also related to the Complaint ID # ********.


      Best Regards,

      ***************************

    Seguros Sin Barreras Insurance Services is NOT a BBB Accredited Business.

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