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Business Profile

Ophthalmologist

The Image Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmologist.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid for beauty services with care credit and the business has closed their office indefinitely without calling me or giving me an explanation. I have emailed the image center and the Doctor directly and have not received a response. They abruptly closed the office. I would like a refund and I emailed them stating that. I prepaid $1,117.00 for services and Im now stuck with a **** and cannot get an appointment because the office has closed. I will be providing proof that I emailed them.

  • Initial Complaint

    Date:06/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased fillers and Botox at The Image Center holiday special. Today June 8th the company said they are temporary closed down. I never received my service. Their policy states that I can have a refund with in 14 days. I made my purchase in May 29. I would like a refund.

  • Initial Complaint

    Date:06/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Image Center advertised for prepaid services and has unexpectedly shut down two times within the last 2 months and unable to accommodate any appointment to redeem the service. Two of my appointment have been cancelled without explanation. No response from the business has been given when reaching out via email or social media.

The Image Center is NOT a BBB Accredited Business.

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