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Business Profile

Trampolines

Trampolineandmore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trampolines.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered trampoline springs from this company on 1/13/2023 for $69.33. The order number is 161-291524. I received an email on 1/30/2023 that my order had shipped (**********************) via ***** I never received my order but the amount was taken from my credit card. I have emailed and called numerous times and have not received any return calls or emails. I contacted this companies Business partner (see below) on 2/15/2023 and spoke with their wholesale accounts manager. She told me she wasn't sure if this company was still in business or not, but she did sent an email out to several people and copied me on the email. I have gotten no response from this email. I don't even want the springs at this time, I just want my money refunded. Business Partner Vendor YJ *********************************************************************************

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2022 I ordered a replacement mat for my trampoline and replacement springs. Soon the mate order was filled and later the spring order was filled. When the order came in, there were fewer springs than were ordered and the size shipped was different from the size ordered. I asked permission to return the springs and replace them with the right number and the right size. The springs were returned and a new order placed. I received confirmation that the springs had indeed arrived at their location. I was told that the size I ordered was on back order and would not be available until October 30. October and September came and went and no springs. I tried calling and emailing and no response from anyone. Finally on Dec 10, I emailed that I had not received any springs nor any response to my calls or emails so I requested a refund of the money spent on the springs. I have never heard back from anyone. I have a whole log of emails between myself and Trampolineandmore to verify all of this information. Below is one example. n 8/19/2022 4:35 PM, *************************** wrote:> Thanks for your response.>> I ordered 112 (9) inch springs and received ninty (90) 10" springs. After trying them on the trampoline, there is a little too much slack on the sides and way too much slack on the ends. I would like to return the 90 10" springs and change my original order from 112 (9)" springs to 72 nine (9)" springs and 40 eight (8)" springs. I believe the 9" will work for the sides but they will be too long for the ends. does that make sense?>> *************************** Where can I go from here.Thanks you for your help ***************************

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased trampoline pads from this company in late July 2022. Credit card was charged $289.73 on 7/31/2022 and an order confirmation was emailed to me on this date. The order number is 161-289953. Have sent multiple e-mails to them and made multiple phone calls and have yet to have any communication back from them nor have I received the merchandise ordered. I looked up reviews after the fact and there are multiple reviews just like this for trampolineandmore.com. I noticed they show a 5 star review from BBB so I came here to see if you could help me resolve this issue and also to make sure you are not supporting a company that treats customers this way. I would appreciate any help you could provide to get my refund from what appears to be a fraudulent company. Thank you.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 2, 2022, I purchased a replacement trampoline **** from Trampoline and More online for $84.73. I received the ****, and it was the wrong size. I emailed the company, and they told me I could go online and purchase a return shipping label for $19.70 which I did. I returned the ****, and I received an email verifying that they received the product. In the email the lady also told me that my refund would be in my bank account within ***** business days. To this day I have never received my refund. I have called several times and emailed the lady back several times. I never get a response anymore. When I call, no one answers and I leave a message every time, never getting a phone call back. I have now spent $84.73 on a **** and $19.70 shipping it back to the company to never get a refund. I feel like I have been scammed.

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See Attached PDF Documents

  • Initial Complaint

    Date:01/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a new trampoline mat for a 13 foot frame trampoline . Everything arrived on time. Item was not correct and we started process with company to return. We paid 20 dollars to trampolines and more to return via ****** I received confirmation on November 22, 22 that return was delivered. I allowed 2 days for processing as directed and waited 14 business days for refund. Never received any money back. I have paid for ******* and return shipping and ordered correct mat from a different location. They will not return any calls or emails. I spent 80 dollars for the mat and 20 dollars for the return.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 7th 2022, Order #***-290602 I purchased a trampoline pad for $246.27, but they never sent me the pad. I have called them over 10 times and emailed them, but they dont answer and will not return my calls or emails. I would like wither the product or a credit back to my credit card

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on November 19, 2022 for an enclosure system and a trampoline mat. The website said it would all be shipped in 4-6 business days. I received the trampoline mat quickly, but have yet to receive the enclosure system. The enclosure system costs $169. I emailed them in mid-November and they responded saying it was being shipped from a different warehouse and was yet to be processed. Since then, I have reached out by phone and email many many times and haven't received a response. At this point, I believe my money was stolen by this company. I want a refund. Order #***-291281

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/11/22 purchased a trampoline **** and pad. Received it 3 weeks later. It was the wrong size so followed the process to return it. Was given the option of paying for a return label for ***** which I did and have never received it to return it and get the correct size. I have left over 10 emails and voicemails and still have not received the return label from them. I received one email that said they were resending it to my email and it would be ***** hours. Still have not received anything. Please help at this point I just want all my money back for this mat that is the wrong size and to go to another company to get a replacement trampoline mat.

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a trampoline mat on or about August 8, 2022 and have yet to receive the product. I have sent various emails and only get an apology for the delay. I have tried calling but no one calls me back or answers I am very dissatisfied with the service

Trampolineandmore.com is NOT a BBB Accredited Business.

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