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Business Profile

Trampolines

Trampolineandmore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trampolines.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered trampoline mat from this company in May of 2022. They sent me a mat but it was the wrong size and not what I ordered. I contacted them and ***** told me they could make me one but I would have to wait until July 20th to get it. I had ordered from them 8 years ago and so I trusted them. I sent the first one back and was in touch with them about the one that they were making for me. I contacted ***** on the 20th of July by email and he told me the mat had shipped but would be delayed at the port, I could expect it by the end of the month. I never received it. I have contacted them so many times by email, online chat and telephone. At first they just said they would call me back or have ******************* me. Now they hang up on me when they find out it is me and won't return any calls or emails. I just want them to either refund my money or send me my mat. And I also don't want them to be able to scam other people.

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a trampoline after ordering was told it was back ordered. before ordering we Gave representative correct measurements for trampoline mat needed. when I receive the mat it is larger than the demension that I orders it's clearly to big and not correct. I reach out to customers service and they want me to pay shipping for a return when it's there own fault the mat was bigger than what I ordered.

  • Initial Complaint

    Date:08/24/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/20/2022, I place an order with Trampoline and more for a 14 foot Super Supreme Trampoline pad and and a 100 springs mat. The total cost was $189.30. I received confirmation of the order and an a order number #***-288781 on 06/20/22. They said the order should be delivered within 6-8 days. I have sent emails to three different email addresses and have never received a reply. I have called the phone number several times, it is automated and says to wait while it connects you with someone and then drops the call. I had someone call me once about the order, but they weren't much help and I told him that I would like my money refunded and he said that he would work on it. Havn't heard from him since. I called his number back once, but all I got was his answering service, I left a message, never heard back from him. *** sent me an email on 06/27/2022 saying they had received the information about the shipment and sent a tracking number. But when I used the tracking number nothing came up and I called *** and they said they had never received the package to be shipped. I would like to resolve this issue, by getting my money back.

Trampolineandmore.com is NOT a BBB Accredited Business.

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