Complaints
This profile includes complaints for Hyundai Capital America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,553 total complaints in the last 3 years.
- 419 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just recently lost my job and Hyundai motor finance doesnt ever offer any kind of help nor do they care just as long as u pay them your payment on time ..HMF is the most uncaring company ever ,they could care less if your in a time of need and need some kind of assistance ..I pay my payments on time ,never missed a payment and been with them for years and this is how there customers get treated .. ************* ever
Business Response
Date: 07/02/2025
Hyundai Motor Finance (HMF) has contacted the customer and a message was left on 7/2/25
to discuss their concern. We will follow up with the customer in 2 business days from initial contact.Initial Complaint
Date:06/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased my son ******* *********** lease vehicle at the end of the lease. I followed all the instructions that were given to me. I borrowed money from another financial institution. They accepted all the funds and claim at title was mailed to the new financial institution on May 22nd 2025. The new financial institution has not received it as of 6/26/25. I open a complaint with Hyundai after making 34 phone calls to Hyundai motor finance. I was told on 6/24/25 by ********* *** at the corporate office there was nothing that could be done. I now have a vehicle with no way to register or use it. I owe my financial institution over $20,000.00 because there is no collateral. This process started on 4/29/25 due to the lease end date of 5/7/25 and today I have not title.Business Response
Date: 07/03/2025
Hyundai Motor Finance (HMF) has contacted the customer on 06/30/2025, their concerns are being addressed and together we are working on a resolution.Customer Answer
Date: 07/04/2025
I was contacted by a Hyundai representative to discuss what Hyundai could do to resolve my situation. Unfortunately, it seemed to be an attempt to only clear the BBB complaint. After I had been told by an earlier representative that Hyundai "would not attempt to get a duplicate title" and the case was being closed. I was told by the complaint contacting representative that they now would submit for a duplicate title and it would take 4 to 6 weeks. I explained to representative that I was going to drive to ************* with my paperwork to attempt to get the situation resolved myself. She and I agreed that I would contact he on Thursday 7/325 in the morning to update her on my progress. The representative was clear in her response, "if I don't answer when you call please leave a message and I will call you back" I did call and leave a message at 10 AM eastern time and did nor recieve a call back. I placed a second later the same afternoon with no success. The result of my attempt to retrieve the title was unsuccessful. However I did pay to have the duplicate title processed. DC DMV told me any title processed would be mailed to a Hyundai address in ******************. Which is where my problem started. I am hoping that if/ when the duplicate title is recieved, it is properly handled and mailed directly to me at my home address.
Business Response
Date: 07/10/2025
Hyundai Motor Finance (HMF) appreciates the customers response and the opportunity to review their concern once more. However, the customer has not provided any additional information that would change the outcome of our resolution.Customer Answer
Date: 07/10/2025
Hyundai did not ask me to provide any information. As I said in earlier communications, the ***resentative that I spoke to last week, asked me to call and update her on my attempt to recover the title. As I said in my last communication I did call as I was asked but the Hyundai *** failed to return my call. Based on this last response from Hyundai, they have zero interest in assisting. Clearly their distortion of the truth is an attempt to persuade me to go away. I would like to know what information I was supposed to provide. As I said in my last communication the duplicate title will be mailed to the Hyundai title office in *************** ******Business Response
Date: 07/21/2025
Hyundai Motor Finance (HMF) responded to our customer's concerns via Phone on 7/18/25 and provided them with a resolution.Customer Answer
Date: 07/21/2025
Again, the information is not accurate. The conversation on 7/18/25 was me and the *** recapping what transpired on my trip to ************* DMV. The end result of the conversation was the *** was going to reach out to the College Staition team and ask them to overnight me the title when they recieve it. So the solution was actually my request. This issue will not be resolved until I recieve the title.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 12, 2024, my vehicle was declared a total loss. My lender, *** *********************** received $20,649.37 from my auto insurance. At that time, my remaining loan balance was $5,765. In December 2024, *** ********************** closed my account and transferred the balance to collections. Despite my *** coverage, the claim has been delayed since August 16, 2024, due to alleged missing vehicle service agreement check. According to Assurant, the refund check was sent to *** ********************** and has been confirmed as received and cashed. However, *** ********************** currently has no record of this transaction on file. *** contends theyve submitted everything for the *** claim; the *** insurer disagrees. These ongoing delays have damaged my credit severely, and Ive experienced emotional distress and financial hardship from this mishandlingBusiness Response
Date: 06/25/2025
Kia Finance America (KFA) has contacted the customer on 6/25/2025, their concerns are being addressed and together we are working on a resolution.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good afternoon afternoon upon returning my car to Hyundai I owed a remaining balance of ***** which was going to be paid by the dealership the amount was financed into my new loan. I began receiving letters that my payoff amount was not received and that the correct payoff amount was ******* not 3884 which I now had to pay out of pocket even though it was financed. Hyundai motor finance applied the check to another persons account which they owed *****. Finally they refunded me the ***** leaving the remaining balance in this unknown persons account. I was working with someone named Moline from the care department who was staying in contact and said she was getting the refund processed and said she would call me the following day to confirm. This was on June 12. I have left plenty of voicemails and sent emails as well and cant get anyone to call me back. I can really use some help with this thank you.Business Response
Date: 06/27/2025
Hyundai Motor Finance (HMF) has contacted the customer on 6/27/2025, their concerns are being addressed and together we are working on a resolution.
Initial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 4, 2025, I contacted Hyundai Motor Finance (HMF) for instructions on how to get a third-party check endorsed and returned to me so that it could be deposited into my bank account. The check, for $7,184.69, was issued by my insurance as compensation for hail damage to my vehicle, so that I can pay for ***airs if I choose to have the damage ***aired. *** customer service provided me with a PO Box address in ******, **, and stated if I mailed the check to that address, it would be endorsed and then returned to me. I mailed the check on this same day, UNSIGNED, with instructions that it be endorsed and then returned to me. June 8, 2025 I received an email stating my payment of $7,184.69 had posted to my account, despite the fact that the third-party check was NOT SIGNED when I mailed it in. I immediately contacted *** customer service and the *** stated they would request a refund, and the request would take 3 business days to process. On the 3rd day, I had received no response and again contacted *** customer service. I spoke to a supervisor who said my refund request was denied. She instructed me that in order for my refund to be approved, I had to first make a payment in the amount of $599.69, my normal monthly payment, and then I could get the $7,184.69 refunded. I made the payment this day; it posted to my Hyundai account on June 13, 2025. I contacted *** this day and spoke to another supervisor, who confirmed my payment had posted and stated they would again try to request a refund of the $7,184.69. I contacted *** again on June 16, 2025 and spoke to the same supervisor who stated they had not received a response regarding my refund request, and they would escalate my case to the ************** team, who would reach out to me to resolve the issue. I received no contact. I called *** on June 23 and spoke to the same supervisor who said an agent took my case June 20, but I have still not been contacted with any resolution, nor have I received my refund.Business Response
Date: 06/26/2025
Hyundai Motor Finance (HMF) has contacted the customer on 6/26/2025, their concerns are being addressed and together we are working on a resolution.Customer Answer
Date: 06/26/2025
The business has not made any overtures to actually refund the check they fraudulently deposited. They seem concerned only with justifying their actions by pressing me to agree to have the money applied to the principal amount of the loan (which theyve already done without authorization) and provide them with written authorization or forcing me to have repairs done to the vehicle. The only legitimate and acceptable response by the business is to issue a refund of the specified amount immediately and without further delay, after theyve been giving me the run around and lying to me at every turn for the past weeks that Ive been trying to resolve this issue.Business Response
Date: 07/03/2025
Hyundai Motor Finance (HMF) has received the customers rebuttal response, and they have been contacted on 7/3/2025 to address the additional concerns they had. We are continuing to work with the customer on a resolution.Customer Answer
Date: 07/08/2025
The only communication I received from Hyundai on 7/3/2025 was telling me that yet again my case has been shoved off to another department and supposedly is now being handled by ******, who has neither contacted me to reach a resolution nor had the courtesy to provide me with any proper contact information. Nor has anyone at the business acknowledged or taken responsibility for the fact that they committed a fraudulent act by cashing a check which was unsigned by the third party named on that check.Business Response
Date: 07/16/2025
Hyundai Motor Finance (HMF) has contacted the customer on 7/16/2025, their concerns are being addressed and together we are working on a resolution.Initial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold my *** back in march 2025 to ** ******** **** in ** the received the title in April and the *** was paid in full I submitted the payment before the payoff I am to receive a refund of $406.90 for the payment in march I have contacted *** finance about 5 times 3 of which I was hanged up on the last time I called I was talking the ***** ** said he was the supervisor and would take care of the matter immediately the first check as to what I was informed was sent to my old address in **** I did go to ***** after the sale to visit with my daughter when I spo9ke to ***** I asked him to send the check to the address ************************************************* he assured me it would be taken care of right away it is now going on 3monthes and still nothing I have tried and tried to deal with them fairly but I hope this complaint will solve the issueBusiness Response
Date: 06/26/2025
Kia Finance America (KFA) has contacted the customer and a message was left on
6/26/25 to discuss their concern. We will follow up with the customer in 2
business days from initial contact.Initial Complaint
Date:06/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November 2023, I leased a *** EV6 from a dealership in **********, *****. Since then, I have relocated to ********* for work. Since registering my vehicle in *********, *** ********************** started tacking on sales/use tax on top of my regular monthly payment, even though I have already paid sales/use tax up front to another jurisdiction, as required for leases under Texas ****** *********, sales and use tax is, indeed, tacked on top of a lease payment as indicated on the attached statement. However, as clearly spelled out in ****************************** Safety Policy ***** (Out-of-State Transfers and Reciprocity With Other States), ***** is a state in which, "Leased vehicles are exempt from Louisiana sales/use taxes if the lessor holds a valid sales tax exemption number with the ******************************* and Taxation regarding sales tax exemptions for lease/rental vehicles (document attached) and can show proof of payment, other than a certificate of title, of sales/use taxes to the other state (again, document attached)."I have tried several times over the last two months to get this resolved through *** ********************** customer service, only to be passed on from one customer service agent to another to another, to no avail. I repeatedly asked for a copy of the R-1310 tax exemption form, to no avail (I had to get a *** dealership in *********** to obtain one). The lack of cooperation on *** **********************'s part has caused a lot of frustration -- and as you can see here, a lot of money. So now, I am getting the Better Business Bureau involved.Business Response
Date: 06/23/2025
Kia Finance America (KFA) has contacted the customer on 6-23-2025, their concerns are being addressed and together we are working on a resolution.Customer Answer
Date: 06/24/2025
I only chose this option because there was no "neutral" option to select. We are, indeed, working together towards a resolution, but a final resolution has not yet been reached. Let's keep this case open until one is reached. With the ten attachments, this really ought to be an open and shut case.Business Response
Date: 06/25/2025
Kia Finance America (KFA) responded to our customer's concerns via Phone on 6/25/2025 and provided them with a resolution.Customer Answer
Date: 06/28/2025
Kia Finance looked into this, and they gave credit for the Louisiana sales tax, given the Texas sales tax that was already paid. However, I will still be paying a reduced sales tax -- the ********** Parish sales tax, which previously there was no local sales tax paid while I was in ***** (********* is one of the few states where local municipalities impose sales taxes). This is in full accordance with the law, and I am no longer being double-taxed. I have also been given a bill credit for the money I overpaid
Bottom line, we are now all set. Thanks!
****** M. **********
Initial Complaint
Date:06/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been paying on my loan since 2021 and paying on the principle numerous times. The company charges interest sometimes on the original payment and sometimes on the extra payment ther isn't any rhyme or reason for their calculation. They also have charged more interest on the future payments and when I have questioned why they have not been able to expalain anything.Business Response
Date: 06/24/2025
Hyundai Motor Finance (HMF) has contacted the customer on 6/24/2025, their
concerns are being addressed and together we are working on a resolution.Customer Answer
Date: 07/02/2025
Thankyou for listening, I did recieve a phone call from Hyundai, and they tried to explain the financing end, but it still did not make sense when I questioned the gentleman. I requested a details of the financing by email or mail so I can do it myself or my accountant and then we can go from there with the info. Hopefully it will make sense. Thankyou ******* *****Business Response
Date: 07/03/2025
Hyundai Motor Finance (HMF) has received the customers rebuttal response,and they have been contacted on 7/2/25 via email to address the additional concerns they had.Customer Answer
Date: 07/08/2025
Ive gone thru everything twice and understand the interest however, if they look at my payment on 7/25/2021 of ****** wasn't deducted so they need to fix this. According to my balance, I only owe them ******. I have tried to call them but they aren't answering. Thankyou ******* *****Business Response
Date: 07/09/2025
Hyundai Motor Finance (HMF) appreciates the customers response and the opportunity to review their concern once more. However, the customer has not provided any additional information that would change the outcome of our resolution.Customer Answer
Date: 07/22/2025
I received another email from BBB but I cannot retrieve it. I did talk to Hyundai yesterday and they did acknowledge the amount of $442.80 they need to credit me. I spoke to a women named ******* and she was emailing the **** so they can credit me. Therefor my balance will only be $773.91. She said it will take about 3-5 business days for them to give me a statement. Thankyou ******* *****Initial Complaint
Date:06/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Re: Formal Complaint Against Kia Finance America for Inaccurate Credit Reporting and Noncompliance with Consumer Protection Laws. Late payments need to be removed from credit report.I am filing this formal complaint against Kia Finance America regarding their inaccurate and harmful credit reporting, failure to follow federally mandated disaster protections, and noncompliance with reporting standards and the Fair Credit Reporting Act (FCRA).Complaint Summary:Company: Kia Finance America Accounts in Dispute: ******************* (3 Installment Auto Loans)Date Opened: December 29, 2021 Monthly Payment: $687 Balance: $21,084 Late Payments Reported: 30 days late, reported 56 times from ******** Credit Bureaus Affected: Equifax, TransUnion, Experian Grounds for Complaint:Inaccurate ************************************ has reported multiple 30-day late payments on my credit reports, despite my residence in *********, where federally declared disasters (****) were active during the periods in question. Their reporting failed to reflect accommodations or forbearance as required.Failure to Apply Disaster Protections During the alleged delinquencies, **** and the State of Louisiana had active disaster declarations and executive orders, which required creditors to suspend adverse reporting and offer hardship options. Kia ********************** did not apply those protections or disclose options to pause payments.Noncompliance with Credit Reporting Standards They did not note payment deferrals or suspensions. This results in misleading and incomplete information being furnished to credit bureaus.Violation of **** (15 U.S.C. 1681s-2(b))Under the ***** Kia ********************** has a legal obligation to report data accurately and to correct any errors within 30 days of dispute. I filed a formal dispute and have not received adequate verification, nor have the late payments been removed, despite clear grounds for doing so.Business Response
Date: 06/25/2025
Kia Finance America (KFA) has contacted the customer on (6/25/2025) to discuss their concern. We will follow up with the customer in 2 business days from initial contact.Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Total balance due as of 5/18/2025 was $729.18.Regular car payment of ****** paid 5/18/2025.Past due payment ($95.86) and Non-sufficient Fund fee ($30.00) for a total of $125.86 paid on 5/26/2025. Which is weeks before my next regular payment is due.For the month of June 2025, my payment balance should be a regular car payment of $****** and unpaid late charges of $28.73 for a total amount of $603.32.I called Hyundai Finance on 6/3/2025 and spoke with representative, Hony to inform of the billing error and ask for a correction. However, to date, my current statement remains erroneous. Payment of $603.32 made today via electronic bank account but will not post until tomorrow because it was after 9pm.Business Response
Date: 06/24/2025
Hyundai Motor Finance (HMF) has contacted the customer, and a message was left on 6/24/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.Customer Answer
Date: 06/30/2025
I have returned the Hyundai Finance representatives call, however; we have been unable to connect with each other. My account balance has not been rectified and in fact has increased to $1444.59, and stating I am 12 days past due.
I'm very displeased with the customer service from ********************** and will never lease or purchase another vehicle from them again.
I have worked really hard to bring my account current and they are CHEATING me.
Business Response
Date: 07/07/2025
Hyundai Motor Finance (HMF) has received the customers rebuttal response, and they have been contacted on 7/7/2025 to address the additional concerns they had. We are continuing to work with the customer on a resolution.
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