Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kia America Inc has 8 locations, listed below.

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  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motor Finance

  4100 Wildwood Pkwy Atlanta, GA 30339-8400

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

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  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

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  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car brand new with 17 miles on in Nov 2016, I have kept up with the Maintenace and retained all of my records. On April 18 my car just gave out, started over heating. I brought it to ************ dealership in ******, **. I first was treated as if I didn't properly care for my car and was even offered to let the staff buy it for $1000 which is an insult frankly for a car under 60K miles. I was told that this would take a week to even diagnosed and that a rental couldn't be provided until it was diagnosed. I had no other transportation so I got one out of pocket. I was told that if this was a warranty issue I would be reimbursed for my rental. I was told that they could provide one for me but it would take a month to get approved. I needed my vehicle to continue to work, I was in the middle of moving cross country and needed a deposit. After a month of dodging my calls, I finally got word from the dealership that it was covered under warranty and that they could now get me a card, I already had a rental so I explained that and was told I could seek reimbursement once the car was returned to me. After another month I finally got my car back and began the reimbursement process. Due to the issues with the dealership, the delays and the amount of money that I paid for rentals I spoke with a supervisor to ask for it to be expedited, I was promised this would be done. Finally after about 10 days or so I was provided a paper to sign to state that I agreed to a slightly lesser amount than what I paid but being that it's been 2 months now and I needed the money, I accepted. I was working with an employee by the name of *************************** at this time, as soon as I signed the paper, her phone began going straight to voicemail every time I called, I was not receiving any response to my e-mails. Finally 3 weeks later, she answered the phone, she proceeded to YELL at myself and my husband stating that we weren't owed anything and when we get reimbursed it was a courtesy.

  Business Response

  Date: 07/24/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All info in attached PDF (hit character limit)

  Business Response

  Date: 07/24/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my *** began experiencing problems with speedometer failure, I took it to a garage who said that it needed to be taken to a *** ********** so I did so. This was also confirmed by the exchange I had with *** of America over a ******* message. I originally dropped off the car to the *** ********** / Garage on 11/30/2021 and the *** ********** kept it until 1/25/22 and charged me $1,000.38 for the repair that also included sending off for programming by *** of America. However, immediately upon return, the speedometer still failed and I had to return the car on April 13, 2022 for further repairs. This time, the *** ********** kept the car until June of 2022 but was not able to do further repairs, nor did they contact me during this time. I tried multiple times to call only to have the message go to a full voicemail box, reached out over message and email services, etc. Finally, I drove to the lot to ask what was going on when I was told that despite the warranty they issued on the repairs, they could not replace it and recommended I used a phone app in place of the speedometer. Further, the warrantied repairs that failed did not include any refund. This was all the more frustrating because *** of America as a company had stated they would help me when I said I could not find the status of the car and so forth, but they failed to contact me or follow up on their contacts as they stated they would. This false representation that they would help along with their **********s granting a warranty for repairs that failed and then stating further repairs would not be honored as the issue could not be repaired because *** had discontinued parts and warranty does not cover used parts has lead to the car's absence for half a year for repairs that did not occur while *** promised to follow up and failed to do so. As repairs were not completed and *** did not assist as promised, I seek a refund. While the speedometer was working intermittently, now it does not work at all.