Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motor Finance

  4100 Wildwood Pkwy Atlanta, GA 30339-8400

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022, my 2015 Kia **** caught fire in the engine compartment. This vehicle was subject to the **** (Knock Sensor Detection System) recall, which is associated with increased engine fire risk. *** denied my request for help at the time and performed a one-sided investigation. My insurer made repeated attempts from May to August 2022 to coordinate a joint investigation with **** but *** conducted its inspection independently. My Insurer sent a formal subrogation demand in October 2023 and escalated the case to a national law firm in December after *** failed to respond. In September 2023, *** contacted me requesting documentation for reimbursement, which I submitted. They later claimed the message was automatic and again denied assistance, despite my good faith response.I am requesting reimbursement for out-of-pocket costs related to this fire (insurance deductible, rental vehicle, and other related expenses). *** has not shown good faith in handling this safety issue or their ***************** looking to be reimbursed for rental ********** deductible payment.

  Business Response

  Date: 07/04/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** stopped reporting my excellent payment history to credit bureaus. The last reporting was in January 2025 for December 2024 payment. I called *** back in April where they told me to send in a written request, which I did. I called again and confirmed they received my letter, and I would hear back in 30 days. After not hearing back, I called again last week and was told it takes 30 days. I said it has been more than 30 days, and the lady told me that was all she could do. I advised I will be filing a BBB complaint. I gave it another week in hopes to hear something or see my credit updated but have heard nothing from the company and my credit is still not updated. My husband, **** *******, who is a co-borrower on the loan also does not show an updated credit history. His needs to be fixed as well. They need to report my current balance and excellent payment history to all credit bureaus immediately and respond to my initial correspondence.

  Business Response

  Date: 07/03/2025

  Hello,

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I contacted *** to discuss an oil depletion issue with my 2020 *** ******** that myself and a few others were experiencing. I got an oil change last month and again today I had to get another one.i called *** Corporate today and I was informed that the company is aware of this widespread issue. However, they refuse to address the defect unless the owner has maintained the original manufacturers warranty.This raises serious concerns, as it implies *** is knowingly selling vehicles with potentially dangerous engine defects. In high temperatures, such issues can lead to engine fires, putting drivers and passengers at risk of serious harm or even death. Me and my grand-babies couldve died today. Its crazy that to *** ******** is better than people lives. Together, we can demand accountability and proper resolution for all impacted consumers.

  Business Response

  Date: 06/27/2025

  *** ******* America (KFA) has identified that this was routed to the incorrect company. Please follow up with the vehicle manufacturer *** Motors America (KMA) for any concerns related to the vehicle and safety recalls. *** can be contacted by phone at **************.

  Business Response

  Date: 07/02/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Kia America Inc., as well as its affiliated dealerships, regarding ongoing and unlawful telephonic harassment.Over the past several weeks, I have received an excessive volume of phone calls from various *** dealerships across the country, offering services or promotions related to vehicle purchases. These communications are unsolicited and *********** be clear:I have not submitted my phone number to Kia America Inc., nor to any of its dealerships or affiliates.I believe my phone number was posted to a public online forum by a third party without my knowledge or consent.Despite this, Kia America and its network have used this information to engage in repeated marketing efforts in violation of my privacy rights.These actions are in potential violation of the Telephone Consumer Protection Act (****), which prohibits companies from using automatic dialing systems or prerecorded messages to contact individuals without prior express consent. Additionally, the repeated use of my contact information by *** dealerships may constitute negligence in verifying the legitimacy of user-submitted information, resulting in a breach of reasonable data usage standards.I have requested that these calls stop, but the harassment continues.I am seeking the following resolution:1. Immediate and permanent removal of my phone number from all Kia America and affiliated dealership marketing systems.2. A written confirmation from Kia America that my number has been purged and will not be reused or shared in the future.3. An explanation of the data verification process used before contacting individuals to ensure proper consent.4. If this issue is not resolved promptly, I reserve the right to pursue additional legal remedies under the **** and relevant consumer protection statutes.I expect prompt and serious attention to this matter.

  Business Response

  Date: 07/02/2025

  Hello,

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

   

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ****** ******************************************************************** Phone: ************ Email: ****************** June 25, 2025 Better Business Bureau Serving *************** ****************************************** Subject: Complaint Regarding Warranty Claim Denial 2016 ***************** (VIN: *****************)Dear Better Business Bureau,I am writing to formally file a complaint against Kia America, **** regarding the denial of a warranty claim on my 2016 ***************** (VIN: *****************).In 2024, the engine on my vehicle failed completely, despite having fewer than ******* miles and receiving regular maintenance throughout its ownership. The vehicle was taken to *** of ********, *******, where the service department confirmed that the engine was no longer operable. Despite this, I was not permitted to take the vehicle off the lot, effectively leaving me stranded.Under pressure and with no reliable transportation, I had no choice but to purchase a new vehicle from the dealership that same day at a cost of over $22,000 *** *** I was advised by *** of Clermont to submit a warranty claim for the engine failure, which I did promptly. Unfortunately, Kia America denied the claim, providing no acceptable justification.Given these circumstances, I am requesting that *** apply a $10,000 credit toward the cost of the new vehicle I was forced to purchase on 10/3/2024. This amount represents what it would have cost to replace the engine in my original vehicle and is a reasonable resolution considering the sudden failure and loss of use of my ********** a loyal *** ********* I am extremely disappointed with how this was handled. The lack of accountability and assistance to quality and customer care.I am asking the ********************** to assist in resolving this issue and urge *** to do the right thing by honoring its warranty obligations or providing equitable compensation.Thank you for your time and attention to this matter.Sincerely,**** ******

  Business Response

  Date: 07/02/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an issue with *** Motors *******, concerning the misallocation of overpayments on my auto loan.For 2 years, I have been making overpayments on my loan with the understanding that the additional amount would be applied toward the principal balance, helping me pay off the loan faster and reduce my interest costs.However, during a recent attempt to refinance with another lender, the loan adviser informed me that not all of my overpayments had gone toward the principal. Instead, they were being applied toward interest, which defeats the intended purpose of making extra payments.Alarmed, I immediately contacted *** ******* and was told:-They could only reallocate up to 6 months of previous payments toward principal.-I would have to call them every 6 months to request any future overpayments to be allocated.This policy was never clearly disclosednot on ************ website, in loan documentation, nor in monthly statements. As a result, I and many other consumers have unknowingly made extra payments under false assumptions.There are numerous similar complaints online, including on Reddit and other consumer forums, where people have shared nearly identical experiences with *** *******. This shows that this is not an isolated issue but a pattern of misleading practices affecting a significant number of customers.I find ***********'s handling of this matter unacceptable. At minimum, I request that:All of my prior overpayments be reallocated to principal as originally ************ ******* publicly clarify their payment allocation policy and improve transparency across all customer touchpoints.They implement an option for customers to automatically designate overpayments to principalwithout requiring manual calls every few months.This experience has caused confusion, financial setback, and deep frustration. I believe this issue warrants attention not only for my case but for the protection of other consumers as well.

  Business Response

  Date: 07/02/2025

  Hello,

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After satisfying all ************************ their Retail Installment Sales Contract with the last one made on May 23, 2025, *** ******* America still states that I owe them an additional $1,003.86 for the payoff of the vehicle as of this writing (June 24, 2025). The installment agreement states a total of $31,546.80 which includes the total principal plus interest to be be paid; I paid in a total of $32,199.58 on the loan. Clearly, one can see the gross overcharges that *** assesses on their loans. Granted, though, there were times when double payments were made over the years to get the account current. Yet, each time the appropriate principal part from those payments were not applied correctly to the remaining balance of the loan. As a result, the aforementioned discrepancy accrued. Since last month with the latest being today I have tried numerous times in contacting *** about this matter yet each time I either fall on deaf ears or I endlessly get transferred between departments without a resolution. What needs to be resolved is for *** ******* America to correct my ********************************************************** full. Consequently, have *** send to me the title of this vehicle to the address which they have in their records.

  Business Response

  Date: 07/02/2025

  Hello, 

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a 2025 ************* from ********* in *******, *** for $715/month. On 6/10 at 8:40am the Telluride shut off in traffic and would not move when we took our foot off the brake and applied the accelerator. Error message indicated we must place the car in **** and restart the vehicle. We blocked traffic but eventually got the vehicle to start running again. We called the dealership for service. They were booking out 3 weeks. We said this did not seem reasonable and we wanted service sooner, as this is a major issue effecting the vehicle and our safety. No sooner appointments were provided. No loaner vehicle was available. 6/20 6:30pm - Vehicle shut off again in traffic. Unable to restart. Police arrived. Blocked traffic for approx 1 hour while waiting for a tow truck. I feel this vehicle may be a lemon and I have not received appropriate customer service from this dealership. I demand that Kia ***** take back this vehicle and either break our lease with a refund or provide us with another vehicle. This is unacceptable.

  Business Response

  Date: 06/24/2025

  Hello, 

  Thank you for your inquiry. We have located your case, 25322708, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at 1-800-333-4542(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They provide false information to you. Not one time has anyone that works there has told me the same thing. I have been out of work due to Mental illness. My last job Discriminated against me and I was retaliated on by my director. I was fired unjustly. I went to the **** I WON TYE CASE. I have been trying to get current with no help from ***. I know have a good job and working full time and can make my car payments. On may 14 or around there I spoke with a ***resentative. I told him I never answer there calls because no body give you the same information. I told him I was working now. He told me if I made ****** in payments they would do a deferment. I paid the amoun. So I called on June the 3rd this *** again told me I had to make 585. I told her I already done that but it was a nightmare of a call. So I called today and now I am being told I need to pay 4 payments. PLEASE HELP ME I AM AT MYWITS END ABD SLIDING BACK INTO DEPRESSION. I just want to be current. PLEASE HELP ME OUT

  Business Response

  Date: 06/24/2025

  Hello, 

  Thank you for your inquiry. Kia America is a separate entity, and, as such, we do not have any access to that information you are requesting. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia Finance America Customer Care team so they can follow-up with you. You may also contact Kia Finance America directly by phone at 866-331-5632 for any financial inquiries or concerns regarding your loan or lease.
  
  

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used *** EV6 two months ago, at no fault to ******** *** of ****. At the time, the **** was replaced and I drove home happy. Since then, I have had to bring in the vehicle 3 times to the shop for;-disconnected power relay for 12v causing 12v to die and come out of MY pocket -faulty charging port -faulty charging port, again This is a 2022 vehicle. Not rocket science, we have had EVs since 2008 from *****.

  Business Response

  Date: 06/24/2025

  Hello, 

  Thank you for your inquiry. We have located your case, 25194048, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at 1-800-333-4542(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.