Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website states the items fit 2016 F10 *** 5 series and M5 vehicles it does not state that parts will only fit certain packages/trims within those 5 series/M5. Parts arrived well after fulfillment time and were the incorrect part/size company refuses to refund and states that its the consumers fault for ordering the incorrect item. Photos provided to show them the description does not specify trim/package and the stock photo doesnt match the item received.

  

  Business Response

  Date: 06/21/2025

  The customer has received the parts she ordered. She did not specify that her car is * Sport. The trims will still fit her car. Our company is open to do an exchange for the diffuser, however, she needs to clear the difference. The remaining parts were delivered without issue. We received the diffuser return and it was also damaged upon arrival. According to our policy, we do not accept returns on damaged parts as there is no re-sale value. However, we are honoring an exchange if she can pay the difference for the * Sport diffuser. 

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from them on April 4, 2025. Their website states that items are shipped domestically between one and three business days or internationally between five and seven business days. After two weeks reached out to them via email and no one responded. Use the chat box. No one responded finally was able to get in touch with someone when I Threatened legal action and they told me that it would take up to six weeks after six weeks. I reached out and they said that itwould be at the end of the following week. It is now the end of the following week and I have been unable to reach them the last week and a half. They took my money and have not sent me any parts.

  

  Business Response

  Date: 06/25/2025

  This order has been fulfilled and the tracking is as follows: **********************************************************************************************

  We sincerely apologize for the delay in lead times. 

  Customer Answer

  Date: 06/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a csl white headlight DRL module thinking it was the actual halo. Upon receiving the package we quickly realized it is not what we thought it was. I reached out for a refund several times between 4/5/2025 and 5-2-2025 and they have not given me any opportunity to return the item.

  

  Business Response

  Date: 05/21/2025

  The item purchased, the *** White Headlight DRL Module, is a nonrefundable and final sale item. This policy is clearly stated on our site, along with thorough details about the nature and function of the module to help ensure customers are well-informed before purchasing.
  Additionally, our return policy includes a specified return window, which has unfortunately passed.
  While we empathize with your situation, we must adhere to our posted policies to ensure fairness and consistency for all customers. We encourage all customers to review product listings carefully and reach out with any questions before placing an orderwe're always happy to assist.
  If theres anything else we can do to support you or clarify product information for future purchases, please dont hesitate to let us know.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bimmer Plug in ******, **, performed services on my brand-new $100,000 car and damaged the back windshield. Metal shavings have permanently affected the windshield, a fact confirmed by a professional detailer. Bimmer Plug has admitted fault, and we have this acknowledgment in writing. They agreed to replace the windshield at a nearby repair shop. However, when it was time to pay the repair shop, the owner/manager, **** *********, stated he would call the vendor to process the payment but never followed through. Since then, the owner/manager has completely ignored us, failing to return calls or respond to our texts. As a result, we are left with a damaged windshield. The business is unresponsive, making it difficult to reach anyone for assistance.

  

  Business Response

  Date: 04/17/2025

  We have already offered this customer to replace the window with our own window professional. They have come up with an 800 dollar invoice for the window repair. We are willing to cover 400 dollars or use our window installer to replace the window. Thank you. 

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 1/31/25 for an item that appeared to be in stock. It wasn't in stock, which is fine.I received an email from the ** of Customer Relations on 2/10/25 stating that there has been a delay with my order and that they will ship the item as soon as they can. On 2/14/25, I found the item locally and reached out to cancel my order, as it hadn't even shipped yet. ***** reached out within 2 hours to acknowledge my request and asked why I was canceling my order. I informed her I found the product locally and theirs hadn't shipped yet so I'd like her to cancel my order. I asked her to refund the card where I purchased the product. From that point on, they stopped replying to me. I emailed them again on 2/18/25 to get an update on the refund. No response.They shipped the item on 2/18/25 after I explicitly asked them to cancel the order.I emailed them on 2/19/25 asking them why the shipped the order after we discussed canceling the order. No response. I emailed them on 2/20/25 asking for some guidance. No response I emailed them on 2/24/25 asking what I need to do to get a response. No ************ the item is supposed to arrive today 2/25/25 and I will have to pay to send the item back and they charge a 25% restocking fee for returns. I just want them to take the item back and refund me, as I requested before the item shipped.

  

  Business Response

  Date: 03/05/2025

  The cancellation request was made well beyond our cancellation policy, and as a result, the item was shipped. By completing the checkout process, the customer agrees to our terms of service. As a vendor, we begin processing orders immediately upon placement. Customers should be aware that placing an order incurs costs for production. Unfortunately, the cancellation request was submitted too late.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their G20 Yellow Drl on October 16, 2024 through ******. My order was then ready for pickup on November 11, 2024. After I had the **** installed not even a week later malfunction codes were popping up and my turn signals were malfunctioning. After this I finally made an appointment with the shop after getting the runaround. When I walked up to the garage to speak with an employee they said there wasnt any appointment under my name and had no clue what I was there for until I showed them proof I was messaging with their BimmerPlug Technical Line. However, when I spoke to an employee at the store about how the product was faulty and receiving a refund, I was simply told, "No, we can't do that," with no further explanation. Instead they gave me another set of **** for free. Unfortunately, after the second set was professionally installed, the same issue occurred again, with the **** failing and my turn signals malfunctioning due to their faulty product. I then went in person once again to their shop in ****** and spoke to the same employee telling him the situation, which he then said that he would get in contact with their manufacturer so they can send him an updated version and he would call me within the next week . This was around the end of December, and even now till this day I have not received any phone call or email from them 2 months after. You can also see on their ****** reviews that this is not the first time something like this has happened. There are multiple one star reviews of customers who have said the same thing where BimmerPlug was giving them the runaround about issuing a refund, so they just called their bank and disputed the charge. I dont want a new updated product that isnt even going to end up working. Even though I tried disputing the charge with my bank they said that BimmerPlug said that it was billed correctly. I just want my refund please.

  

  Business Response

  Date: 02/07/2025

  These are aftermarket **** and require professional installation. If any error codes appear, they can be coded out using a BMW programmer. We recommend using this programmer, which we use ourselves. ************************************
  It is common for aftermarket parts to trigger error codes since they are not OEM. Installation of aftermarket parts is at the customers risk. However, if installed correctly, no error codes should occur.
  We have already offered the customer a replacement pair. We are not responsible for installation errors or any resulting error codes.
  Thank you.

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/9/24, I placed order with Bimmer Plug. In their confirmation email they stated that I would receive a shipping notification in 1 business day. 12/17/24 - I requested an update on my order via email. 12/18/24 - Bimmer plug replied "It's in production right now. We will look into this and shipped it out asap." 12/20/24 - Emailed for clarification on "in production" when the item was in-stock when I purchased it. Also stated that if the item was not received in time for Christmas I would like to issue a refund. 12/26/24 - Follow up email about no response, and wanting to start the refund process. Stated that if no response by the end of this week I would file a dispute. 12/26/24 - Sana from Bimmer Plug replies to email stating " Hi *******, Your order is in production. I have added a merch bag to your order as well." I responded with how I did not receive any updates and how I no longer needed the item. And that I would like to request help with the refund process. 12/27/24 - Final email reaching out for a refund before disputing with my bank. 1/15/25 - No updates or responses. A dispute was filed with my bank. 1/22/25 - Text message from ***** at Bimmer Plug with a shipment tracking link and a request to remove dispute. I replied with my previous interactions and my request for a refund. Since the item was shipped I asked for instructions on how to return the item. 1/23/25 - Bimmer Plug replies to text stating "The item was cancelled after our cancellation policy and thus was not honored. I do apologize for that. Thank you" I was also sent a link (*********************************************************) which seems like an external site not available on their website, containing in depth policies compared to simplified versions posted on their website stating that cancelations must be done asap since they process shipments so fast. However, my request for a refund was done weeks in advance compared to when my item was processed and shipped.

  

  Business Response

  Date: 01/27/2025

  The customer has disputed the charge and received the item. We have to have correspondence through the bank at this time. Our refund/cancellation policy is available at the bottom of the page on our website. 

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from this company and the part they sent doesnt fit my car. I have asked several times for them to honor their return policy and give me a label to return said item. They keep asking me for pictures and are giving me the runaround. I did provide one picture of their item but the part that was being replaced was reinstalled and I am not taking it apart again. Ive heard complaints about them before and I had an issue in the past with them but foolishly gave them another try.

  

  Business Response

  Date: 01/21/2025

  The customer will be refunded. Thank you. 

  Customer Answer

  Date: 01/21/2025

  I am still waiting on them to honor their policy. They will only refund me if I retract my complaint with you. Unacceptable. 

  

  Business Response

  Date: 04/18/2025

  Hi *****, 

  We have already refunded one of his orders and exchanged the Apple Carplay he misordered at this time. He is not entitled to a refund as we have exchanged the unit. Furthermore, it is passed the return period. Can you please send the link ID for this complaint? 

  
  

  Thank you

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased two items from Bimmer plug for my friend as a birthday gift. I bought two of the same exact item because the first item did not fit not matter how careful we tried to install this item. This item clearly did not fit what it was described to. I even purchased their Bimmer plug package protection which is supposed to insure Free returns and protection from loss or damage. I figured perhaps I received a faulty part but still believed in this brand, therefore I ordered another of the same item and it still did not fit.I have tried reaching out to this company many times and every time that I do they start emailing me for the first day or two but then they end up ghosting me and never responding. I have asked to get a full refund and I thought it would be in good faith after the first time because I had already ordered another one to show that I am clearly not trying to scam anyone. I recently received an email denying my return nearly three months later. Even though I purchased the package protection which should be for free returns.I just want to return the two items and receive my $500 back as I thought this company would send me items that actually work as they are intended. I have been patient trying to call and leave numerous voicemails but to no avail. I have no idea what to do to get my money back. Please help me.

  

  Business Response

  Date: 01/08/2025

  These items are very popular and typically do not present significant fitment issues. However, we are sending the customer a dry carbon alternative to the wet carbon product they initially purchased. The dry carbon material is more expensive and offers improved fitment compared to the wet carbon material. This replacement is being provided at no additional cost to the customer.

  Customer Answer

  Date: 01/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a custom steering wheel from ***********, an affiliate of Bimmer Plug; both companies share the same address. The wheel arrived incomplete, with parts missing, wires cut, and lacking components essential for proper function. I spent $780 on professional installation by a technician with over 20 years of experience. On the installation day, I reached out to Bimmer Plug/Zeus Carbon tech support for assistance but received no troubleshooting support. I have enclosed diagnostic reports, pictures, and documents as evidence. Bimmer Plug has not acknowledged these issues, repeatedly directing me to tech support, which I had already contacted during installation. The additional accessories I ordered, including paddle shifters, airbag cover, and LED display strip, do not fit or function at all.

  

  Business Response

  Date: 11/02/2024

  The customer has all the necessary tools for installation of the wheel. Our tech and manufacturing have given him instructions. There have been instances where auto body shops with experiences have failed installations. Bimmer Plug is not responsible. We previously had a customer who could not figure the installation for their wheel. Once we recommended a shop to them, the wheel was installed beautifully. This is an issue of installation error. ** is an affiliate of Bimmer Plug, and this complaint should be directed at ** as they are different companies. 

   

  Customer Answer

  Date: 11/02/2024

  Zeus Carbon & Bimmer Plug share the same exact business address. Companies are affiliated with each other. The wheel cannot be installed because it does not contain the correct wiring & components necessary to install into my vehicle. Tech support was contacted on the day of installation by my installer who has more than 20 years experience working with my brand of vehicle specifically. Zeus Carbon tech support gave no answers to my installer when he asked them questions regarding the missing wiring issues. Wheel was sent to me incomplete bottom line. Wheel showed the diagnostic reports after install and there were many error codes still showing. My installer's opinion was that enough research hadn't been done possibly by Zeus Carbon when building this Wheel to fit my specific model vehicle. 2022 ********** Golf R. 

  

  Business Response

  Date: 11/14/2024

  We will be sending you a more detailed installation video with the decoder. We recommend a different body shop to install the wheel. Thank you so much. 

  Customer Answer

  Date: 11/17/2024

  The installation video company sent me is for a completely different wheel than I have. Company refuses to acknowledge that they sent me a wheel that cannot be installed into my vehicle and function properly.