Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/18/2023 - Purchased 4 - 69mm Wheel Caps needed 56mm Wheel Caps. ******* @ BimmerPlug sent me a label to return the product. I asked for an exchange initially but they were discontinued so a refund was requested. Sent the Wheel Caps back around 10/31/2023 - unused and in the original box. After about 3 months I tried to contact them on many occasions via ************* to find out what the status was as I had not received a refund on my Discover Card. In the 4th or 5th month I received the package I had returned to them in October 2023, using the label they sent me; Unopened - with the message from **** - RETURNED TO SENDER // UNABLE TO FORWARD // UNCLAIMED. I tried many times to reach them via ************* with no response. I filed a dispute with Discover Card. **** sent a message that if I dropped the Dispute with Discover Card he would give me a refund. Discover Card ruled that the sale was valid because I was in possession of the product. The package I had returned to them and they sent back to me!!!! Discover Card told me to work with BimmerPlug to get a refund. BimmerPlug said because I filed a dispute with Discover Card that resulted in a HARD INQUIRY they can no longer give a refund and I should go back to the Bank aka Discover Card. Discover Card they had just requested information from BimmerPlug and it was not a HARD INQUIRY. Told me to work with BimmerPLug to get a refund. Called BimmerPlug and they said they will no longer speak with me because I filed a dispute with Discover Card. They said if it had been a clean request they would have refunded my money. I only filed the dispute because of no response from BimmerPlug. They will do nothing now. ******** is my daughter and I asked her to place this Order for me and charge to my Discover Card. She followed up with calls and emails at my request.

  

  Business Response

  Date: 06/06/2024

  Hi ******, 

  Thank you so much for your feedback. Unfortunately, when a dispute is filed we cannot authorize a refund. In case we lose the dispute we have refunded twice, including the funds made back available to you and the refund. The product was undeliverable to us and returned back to you, meaning you have the product. We no longer sell the product you were inquiring about and thus an exchange is no longer valid. We are deeply sorry you purchased the incorrect roundels for your car. However, without the product, it does not make sense for us to issue a refund. It is the customer's responsibility to chose the correct fitment for their car. Thank you so much. 

  Customer Answer

  Date: 06/06/2024

  I returned the roundels to BimmerPlug within the week I received them; using the mailing label ******* from BimmerPlug sent.  I don't know where at BimmerPlug the package was sitting for 4 months before they refused it and returned it to me.  No refund was processed - ever!!!  I don't get the "we have refunded twice" That is not true!!! The only reason I'm in possession of the product is because BimmerPlug gave it back to ***** unopened, after keeping it for 4 months!!!  As long as it hasn't been open **** will return it to the sender.  Return Label was sent to me & items were returned to BimmerPlug absolutely no delays on my part.  ******* told me after that the product had been discontinued and a refund was the only option.  **** said after I filed the complaint with Discover Card that if the Dispute was withdrawn he would give me a refund....he never followed through with the refund.  

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 24,2023, I purchased a part for my *** from this company for $383.23 and the the return policy was for 30 day return with money back for 75% of the original amount.The item was a wrong size and I requested the return label from them on January 20th. I did ship the item back and to this date they have refused to refund ****n early February, I did put a dispute on my card for this company but unfortunately I was out of the country and when the card company asked for response to their letter, I missed the time and case was closed.I reached out to bummer plug and asked for refund and they are saying now that I opened a dispute (which was closed) and again they refused to refund **** am reaching out to you to get the refund they owe back to me.Please help me or guide me as what to do. I am uploading the text conversation from them and **** closing out letter from ****.

  

  Business Response

  Date: 04/23/2024

  Hi *****, 

  Hope you are well. We usually do not authorize refunds on chargebacks due to the fact we may lose the claim. In this case, we have refunded the customer and the bank also withdraws the money from our account, which is a double refund. We have received the return from you in good condition and thus have authorized the 75% refund, with a 25% restocking fee. Thank you so much and we hope to do business with you again soon.

• Initial Complaint

  Date:03/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a M performance style front lip in gloss carbon fiber for a F32 and paddle shifters back in November of 2023. I got my Paddle shifters in a timely manner but my front lip took months to show up. I ended up emailing once before and they said they forgot about the order and would get on it right away. I received the front lip on the 20th of February which is ridiculous in itself that it took that long and not only that but it is the wrong product. I received a gloss black M performance lip which is definitely not the product I ordered and especially not for near $550. I started the process of trying to contact someone regarding the wrong item. That took weeks, countless emails and "live chats" (sometimes took over an hour to get someone) and numerous phone calls that they do not answer. I sent pictures of product I received, intact not damaged. They resisted the return but eventually sent me return label to ship it back (March 7, 2024) They received the package back on Monday March 18th (mailed March 9) and surprisingly they say it was damaged, therefore cannot issue a return. I just want my money back. I did not damage the product, I only opened the package and saw it was wrong and immediately contacted them . They will not answer phone calls, emails and "chats" Its impossible to get in touch with someone. The only thing they did was email me that they received the package and it was "unfortunately damaged"

  

  Business Response

  Date: 03/28/2024

  Hi *****, 

  We were very apologetic with you about you receiving the wrong variant of the item you purchased. Unfortunately, slight oversight can occur and we sent the wrong variant. We did accept the return and the goal is to be able to re-sell the item. Unfortunately, it was completely damaged upon arrival, rendering it completely unusable to us. Considering it was our mistake sending you the incorrect product we did move forward and issue you a refund. Your feedback is important to us and we will look into our customer support and make improvements as needed. You have been credited the amount back to your card and we do hope you come back soon. Thank you so much. 

  Customer Answer

  Date: 03/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised me they would fix the issue. I had to continually reach out and ask about it. They sent the wrong part and didnt send all the parts. Then later stated that they messed up and the part was wrong. they blocked me on everything and i cant return

  

  Business Response

  Date: 02/28/2024

  Hi ****,

  Our team is working with you. You have communicated with our CS team as well as upper management. We have agreed to send out the *** unit + cable as you requested. We acknowledged your grievance and hope you may come to a resolution with us amicably. Thank you so much.