Complaints

This profile includes complaints for Boot Barn Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boot Barn Inc has 122 locations, listed below.

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  Boot Barn Inc

  15345 Barranca Pkwy Irvine, CA 92618-2216

• 

  Boot Barn Inc

  2700 S. Woodlands Suite 500 Flagstaff, AZ 86001

• 

  Boot Barn Inc

  1520 S Sinclair St Anaheim, CA 92806

• 

  Boot Barn Inc

  15776 Laguna Canyon Rd Irvine, CA 92618-3111

• 

  Boot Barn

  800 North Green River Road #452 Evansville, IN 47715

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order RSP01165217 Store took the order to b delivered in the store for us. Order was placed 10/19/2022. Have not received anything with tracking, estimated shipping. Called store, they know NOTHING about the order. Refuse to help, just took money but no shoes to show for our money! They are totally useless on the phone. I will never shop here again, but I want my money back!

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am doing this complaint in hopes of a resolution from Boot Barn. I purchased a pair of *** Post boots on November 29th of 2020 for a wedding. The store # is 227, that is the ********, ******* location. The purchase amount was $355.58 including sales tax. Due to covid the wedding was pushed back 7 months. Wedding was June 27th of 2021. That is the only time these *** Post boots were worn. For the price I expected top notch quality. Due to my health condition and death in the family I was unable to contact Boot Barn. I am truly sorry for that. I am not seeking money back at all, just an exchange. Also, being understood for my situation. That things in life can happen so quickly and unexpectedly. I hope that Boot Barn can consider this as a one time out of the 1 year warranty assistance. I hope to hear from someone soon.

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Christmas a gift card for $150 was purchased for my 15 year old granddaughter at ******************* in ***********, **, the state we live in. She decided she would save it to buy new jeans for school this year. Upon coming to purchase jeans the gift card had a zero balance. I called the number on the back of the card to tell them of the situation I was told the card was spent in person at a store in ************. I told them I have the card and my granddaughter or I have never been to the state of ************. I said if they are saying the card was present at time of purchase that means they issued a duplicate card or their store personnel did not catch a fraudulent card that went through. I was told that does not happen. I made three calls, each time I was told they will check on it and call back. I never received any return calls from any of them. Each call I requested to speak with the supervisor in which they did transfer me to. I made a fourth call spoke with a supervisor, ******************************* telling her of my situation (she stated there were notes in her computer in reference to my call). I said to her this is of no fault on our part being I have the card in hand with the receipt. I talked to her for 1-1/4 hours all she could tell me was that she was very sorry and could check on it. No return call. It has been over a month. I asked for her direct number *************) and said she would be checking on this for me. I have attempted to call her several times but always goes to her voice mail after a few rings. I also called the store in ******************* and I was told by a store supervisor that I had to call the number on the card as they do not deal with this type of thing. I feel that this is such poor business on the part of the Boot Barn. I have not yet written the *** of this company hoping that you could solve this for me in a much faster manner. I have attached a copy of the Vista statement and also a copy of the back of the gift card. Thank you.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several items on 7/8/22 nearly $200 total. On 7/30/22 I returned an item in store per Confirmation Code: 77B32A for a refund of $28.39. I have still not received credit for that item. I have emailed 3 times & called twice. The first person I spoke to said it was returned to me in $30 rewards credit, however my rewards balance is still $15 which it was prior to this return. Additionally, I had earned those rewards for previous purchases & kept over $100 worth of merchandise from that order so there was no reason not to refund the money to my card instead of returning them in rewards which wasn't done anyway. The second person I spoke to said the rewards would be cancelled & the amount would be returned to my card. This hasn't happened either. Therefore, I just want my refund for this amount so that I can close this card & never waste my money at this store again as most everything here is made in ***** anyway.

• Initial Complaint

  Date:07/27/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order from Bootbarn.com on Friday, July 22nd for three items. The total cost including tax was $371.02. The money was immediately deducted from my bank account, as expected. But, several hours later at 1 AM on Saturday, July 23rd, an additional $318.50 was deducted from my bank account. This meant that Boot Barn took a total of $689.52 for my only order of $371.02. At about 8 AM on Saturday, I called their customer service line to have the situation figured out. I was told by many customer service reps that this is their "protocol" to insure available funds. At the time of purchase, this protocol was not disclosed nor anywhere on their website. I would not have placed an order knowing almost $700 would be taken from my account. I tried numerous times to call their corporate office but, the only line to answer was **************** I wasn't able to speak to anyone who could give me valid information about this "protocol" or have my money restored. I have sent 2 emails regarding my frustrations and desired outcomes on Monday the 25th and Tuesday the 26th. I have yet to hear back. I asked for all of my $689.52 to be given back and to keep all three items I ordered to compensate me for their lack of public disclosure, awful customer service and the detriments placed to my financial stability for withdrawing additional funds. They have since given me my $318.50 but with no response at all to my many calls and emails. I still am wanting the other $317.02 refunded and to keep all three items. It is the least that Boot Barn can do to repay me for my time and energy wasted for calling corporate, putting me at a financial stress and their lack not informing the public of their awful "protocol." I do not think it is right to take double the amount of an ordered placed and to not be informed this will happen. It is even more frustrating that literally no one, except for one, in the corporate office would not answer phones. This leaves me with no explanation or result

• Initial Complaint

  Date:07/16/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted multiple requests to unsubscribe from your mailings and you continue to send marketing mail to my address. My ex husband used my address to open a new account right after we separated. His name, my address. I have been getting his mail for the last 4 years. Per the attached email communication I have made atleast 3 attempts to stop the mail to my address yet you continue to mail to his name at my address. My most recent email was sent to you on June 15, 2022 and you failed to acknowledge or even respond. Please stop the mail. His mailing address is ***********************, ***************************************************. He used my address fraudulently to begin with, because legally it was not his address and he opened a new credit account at the Boot Barn in *********** *******. Apparently he is still using this address on his account. Please update your records and stop mailing to the pineview ct address. I do not shop at your store I am not interested and you are pouring salt in my wounds when you send mail to me with his name on it . Please stop.

• Initial Complaint

  Date:07/11/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  www.Bootbarn.com DBA Boot Barn, advertises a $10 flat rate return on orders, but the company send me my order in more then 1 box and refuses to provide additional return mail labels. Here is what the company has posted on their website for turn policies (retrieved 7/11/2022) RETURN POLICY - A small return shipping fee of $10 will be deducted from your refund when a prepaid *** return label is issued by Boot Barn. If it's defective or we made a mistake, the fee will be waived. This fee is also waived for exchanges, when you use our handy prepaid shipping label. - Make sure the product is in its original packaging, (e.g. boot box), and place it in its original shipping box or original bootbarn.com shipping bag. Boot boxes may not be returned with tape or any other shipping labels on them, doing so will result in a restocking fee.I have attached a copy of the "Chat" I had with a Boot Barn representative and the Order Confirmation e-mail. Please note in the chat with the representative, she suggest I either "secure" the extra box, or acquire another larger shipping box, but both of those are inconsistent with the return policy which clearly states that the product needs to be returned in the original shipping container (box/bag) and NOT to secure additional boxes together. I would like Boot Barn to provide me with either, the two labels required to return both boxes the boots were received in, or send me a box large enough for all three pairs, for the flat rate of $10 as advertised. I would also like to see clarifying language on their website that orders shipped in more than one box will require more that one shipping label at a cost of $10 PER ITEM or $10 per box that is returned, and the order may be received in more than one box.