Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Class action suit with ************************* resulted in a check for $546.56 They had the Banc of California make out the check incorrectly to my late husband in care of me. My bank reports that the check cannot be used and must be made out to ME ? my late husband and not the other way around. The business NEVER answers the phone and returns NO messages.

  Business Response

  Date: 03/27/2025

  Dear Ms. ******,

  We are in receipt of your request for a replacement check and expect it to be issued and mailed out tomorrow, March 28th.

  We apologize for any frustration you experienced in trying to make your request. If you have any additional questions, please feel free to reach out to us by email at ***********************************************************************************.

  Thank you for your patience in the meantime. 

  Sincerely,

  CPT Group Management

  Customer Answer

  Date: 05/01/2025

   

  Thank you. I called the BBB and told you that I did not see a way to add comments and was instructed to go back in if their procedure was unsatisfactory. It was.

  The initial issue was that they had the settlement check made out to my late husband and I could not cash it. It took great effort and ingenuity on my part to get them to return my call. 

  I called my bank and confirmed that I could not use the settlement check. Then I attempted to reach the settlement administrator whose check it was but they proved unreachable and ignored my calls. I filed a claim with the BBB. I then called the bank that cut the check. Then someone at the bank emailed the administrator and let them know that I had filed a claim with the BBB and needed to have them return the calls to the phone number provided in a letter that accompanied the check. I also had obtained other phone numbers for the same business. No one answered any of those numbers nor were any calls returned. So I am pleased to say that I have received a proper check however in my best judgement, this companys unprofessional behavior. They called immediately after hearing from the bank. This achieved what I alone, over the course of a week, could not achieve. 

   

   

  Business Response

  Date: 05/03/2025

  Dear Ms. ******,

  We apologize again for the frustration you experienced trying to reach us.

  Pursuant to your efforts in reaching the bank, and BBB, we were able to complete your request and understand from our bank records that your check is received and has been cashed. 

  While we understand you still feel dissatisfied with our service, we are pleased to know you have received your settlement payment. 

  If you have any additional questions, please feel free to reach out to us by email at ***********************************************************************************.

  Sincerely,
  CPT Group Management

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** *****.I'm disabled physically, and my former caregiver helped me fill out a class action claim while I was staying in ****** last ******* confirmation number is: 637C2BBF-A14B. The name of the class action is: ******* v. **************** You said: you had sent me a payment using Zelle at ********************.***SEE THE ATTACHMENTS***But, I don't see your payment in my bank, ************ account.According to *****, the money was never sent in 2024.Please send the payment using my Zelle email address: ******************** OR mail me a check to my current address in ********************************************* I've emailed your more than once about this matter, but I have NOT heard from you to date.

  Business Response

  Date: 01/30/2025

  Dera Ms. *****,

  We apologize for the delayed response to your inquiry. We have reissued you a replacement check by mail. 

  Please let us know if there are any additional questions.

  Sincerely,

  CPT Management

  Customer Answer

  Date: 02/03/2025

  
  Better Business Bureau:

   

  Please make sure a check is sent to my current address in 2025.

   

  *****************************************

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding settlement that is owed to my deceased son I keep contacting them and they keep saying they will sent documents for me to collect but never do. This has been going on for about 6months

  Business Response

  Date: 12/11/2024

  Dear Ms. **************** review of your communication with our support staff, we understand you requested a replacement check, however you have not provided the documentation necessary for claims on behalf of a deceased class member.

  We require certain documentation before we can issue a class member's check to someone else.

  Please provide the requested information at your earliest convenience and will promptly reissue the check.

  Thank you,

  CPT Management

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a class member in the ******* v. WinCo Foods class action settlement, and the settlement admin CPT GROUP***** has WRONGFULLY denied my claim and my partner's claim as well. We both live in ******, have an Oregon mailing address and we shopped at ***** many times. Therefore we 100% qualify for this settlement. The settlement admin has denied both of our claims and they emailed me and said that our claim was "invalid". They REFUSE to give me a good reason why it was denied. They still have not emailed me back about why it was actually "invalid". All I want is the settlement admin to mail us (my partner and I) our settlement checks. We are entitled to our fair share of the settlement fund. Please mail our paper checks (via **** with a tracking number) to the address you have on file. My claim # is: 30846AC3-940E and my partner's claim # is: 2E234FE2-AF43 Thank you

  Business Response

  Date: 11/08/2024

  Dear Mr. ********************** received an unusually high volume of submissions in this matter, and while our process was thorough, some claims may have been inadvertently flagged as suspicious during validation for various reasons based on our algorithms.
  
  We will issue you settlement checks for both claims for which you provided the confirmation number in your complaint.  
  
  We apologize for the inconvenience and thank you for your patience.
  
  Sincerely,
  
  CPT Group Management

  Customer Answer

  Date: 11/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ***********
  
   
  

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this company several times only to receive a voicemail. I left several voicemails in the past month because I saw coworker post on ******** that he received his settlement check a few weeks ago from the case ****** ***** v The *** Group **** etc Al. I have been checking my mailbox consistently waiting for the arrival of my check at the 3339 address. I received this letter at my current address which begins with 3339. The letter " CPT ID is 3339" per the letter attached to this complaint. I called the ************ on 9/27/2024 and finally spoke to a real representative. At approximately 4:20 pm est I spoke to a representative who identified herself at ******. ****** was very rude and unprofessional. ****** advised me that they mailed out my check once in November of 2023 and again in January of 2024 to an unknown address that was similar to mine address but was not the correct numbers. Regardless, the *** company did NOT send it to the correct address. ****** began badgering me that they will NOT reissue the check and how I should've called in earlier. I explained to ******, how would I have known to call in to update my address if the letter was sent to my current address beginning at 3339? The letter literally says CPT ID: 3339. This is NOT my fault you all were negligent with sending my check to the wrong address but sent the settlement letter to the correct address. There is no reason why I haven't received it and you all denying me what's owed. This is an illegal practice denying me and this will be escalated. I'm trying to settle this at the lowest level possible. As I review the BBB complaints for this company, *** has a history of doing this to clients which is sparking suspicion. Are you all trying to keep clients money that is rightfully owed to them??? See attachment!

  Business Response

  Date: 10/03/2024

  Dear Ms. ***************** sincerely apologize for the frustration and inconvenience you've experienced. We have carefully reviewed the recording of your call and investigated your case.

  While our review indicates that the representative you spoke with was not intentionally rude, we recognize that the explanation and resolution offered were not satisfactory. We hold ourselves to high standards of customer service and will use this as a learning opportunity to improve our customer interactions.

  We also want to assure you that we are not attempting to withhold any funds rightfully owed to you. We are committed to ensuring you receive your settlement check.

  Here are the next steps we will take:
  -We will reissue your settlement check to your correct address. Someone from our management team will reach out to you to confirm your address shortly.
  -We will send the replacement check via certified mail to ensure its safe delivery and can provide you with a tracking number.
  -We will expedite this process to minimize any further delay.
  

  Once again, we apologize for the inconvenience and frustration this situation has caused. We appreciate your patience as we work to resolve this matter.

  Sincerely,
  CPT Group Management

  Customer Answer

  Date: 10/03/2024

  Although this sounds like a great response until I receive a call and a confirmation tracking number I cannot accept this business response because of the fact that they listened to the call and said ****** not rude really baffles me. I understand you all are a business but right is right and wrong is wrong. I don't trust your business practices per your response, my experience and based off other similar reviews. I have very little faith in this company. If you want to correspond via email at my email address that would be ideal because your practices are indeed deceptive. Im just trying to remedy this situation as easy and painless as possible and to not have to take legal action over a small amount of cash. Please do you due diligence and send the check. I did provide the address to ****** that day and you all definitely can confirm the address. If you all cannot reach me please leave a voicemail and/or via email beginning at tasha9223 that is with this complaint. I don't want any issues with you all "trying to contact" me. Your words mean nothing unfortunately.

  Business Response

  Date: 10/08/2024

  Dear Ms. *******,

  We understand you have spoken with our Director of Operations and will be provided a tracking number for your replacement check shortly.

  Please reach back out if for some reason you do not receive that this week.

  Sincerely,

  CPT Management

  Customer Answer

  Date: 10/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I'm going to believe in good faith that this is what we discussed about the ****** and it to be taxed and receiving ***** due to taxes on the check. I was under the impression I should receive the whole check but will be already taxed per Mr. ******** I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The tracking number provided from the Director Able ******* tracking # **********************
  
  Regards,
  
  Takayas *******
  
   
  

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am supposed to be getting a check from a Class Action Lawsuit (***** V American Behavioral Health) My original check was sent to the wrong address in November 2023. I contacted the CPT Group in January after I realized I had never received a check. I was emailed a form to fax back with the correct address and told me it would be 6 weeks. It is now the middle of August 2024 and I am still waiting on my check. I have 7 emails that all say "We sent out your check on such and such date" and I have yet to get a check. I have called several times and the people answering the phone say "Your check was mailed out on a specific date and you should have it." I would not be calling since January if I had received my check. I would like to know what is happening here as this is money was awarded to me, and here we are 8 months later.I have researched this company and I am reading several reviews of other people all in the same situation. If this company is hired to disperse money from settlements then why are they keeping people's money?

  Business Response

  Date: 08/21/2024

  Dear **************,
  
  We apologize this has been a frustrating experience for you and wanted to let you know that we have been trying to get you your check.
  
  Per our records, we have issued/reissued several rounds of replacement checks over the past several months.
  
  We have privately emailed you with additional details about the dates those checks were issued and when they were mailed.
  
  Upon learning of your complaint on Monday of this week, our team went ahead and issued another replacement check, and sent it via certified mail. The tracking number was included in the email we sent you referenced above.
  
  We hope you receive your check this time, and if not, hope to better understand why per the tracking record from the post office.
  
  Thank you for your patience,
  
  CPT Group Management

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I have been informed that I am entitled to receive a payment from a class action settlement administered by CPT Group **************************** AMN ***************************** ****** However, I am currently residing in ******, and the policy of CPT Group requires that the payment be made via check and sent by mail to an address within *****************.As a result, I am facing difficulties in receiving the class action settlement payment as I do not possess a U.S. address to which the check can be mailed. I wonder if this policy is legal in light of consumer protection laws or if there are alternative options available for receiving the payment outside of *****************. I made repeated attempts to contact CPT Group regarding this issue, I have sent five emails to three different addresses associated with the company and the settlement, yet have not received any response. I managed to call via Skype and ******* was adamant that the only way to receive the payment was if I had an address within *******. I do not think it makes any sense that they do not answer emails or make direct deposits. By googling the subject, I found out that "in their November 1, 2018 amendments to procedural guidance, the Northern ********************** suggested that counsel consider direct deposit for payment distribution in class action settlements to potentially make it easier for class members to collect their benefits. - So for sure it is not illegal for them to make a direct deposit in my US bank account, I must conclude they just do not want to do it.

  Business Response

  Date: 02/14/2024

  Hello **********,

  We apologize for the additional trouble you have experienced in receiving your settlement check. We can indeed mail your check to ****** and will promptly send a new check to the address you provided to CPT in that location.

  This matter was not set up to handle class member payments through direct deposit, therefore issuing a check is preferable.

  Our apologies again for the confusion.

  Sincerely,

  CPT Management

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a part of a class action suit from a previous employer. ON 12/21/23 I called since they mailed the check to the wrong address and asked for a reissued check to new address. filled out form and emailed back. after 6 weeks of trying to find out whats going on with the new check i get told that they never updated my address and that the check was sent to the old address again, which in turn was stolen and cashed! Now I have to spend money out of my pocket to send in more forms that have to be notarized and mailed. an error on CPT groups part that I am jumping through hoops for.

  Business Response

  Date: 02/05/2024

  Dear Ms. **************** apologize for the inconvenience caused with respect to your settlement check. As a courtesy, we will reissue your payment as soon as your affidavit paper work is received (instead of the normal process of waiting for the bank to review and refund the account).

  Please let us know if there any further questions.

  Sincerely,

  CPT Management

  Customer Answer

  Date: 02/06/2024

  I have emailed the form to you guys as well as mailed it. It should be re issued and none of this would have happened if it was done correctly. I had to miss work to drive 35 minutes to find a notary as well as pay for that out of pocket. Which I shouldnt have since this was a fault of cpt group and not of my own. 

  Business Response

  Date: 02/06/2024

  We apologize for the additional inconvenience. If you let us know the notary cost, we can reimburse it along with the check.

  Sincerely,

  CPT Management

  Customer Answer

  Date: 02/16/2024

  I have mailed all required documents. Come to find out you never received my notary. Missed work so lost wages of 250 dollars plus 25 for the notary. Just spoke to ***** and been waiting for management to call back. This is a complete error on CPT group and I took all required steps and losing wages and time and money to rectify YOUR ERROR! I called on Feb 9th and was told a check was issued and mailed out. Then told today that it is still in house. If needing to file with an attorney for these practices I will.  I shouldnt lose money to get the money owed to me that you guys made several mistakes on!! 

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in march from this law group for the case ******************************* that I was getting a settlement of *****. **** comes around and my coworkers from received their checks but I never did, I called them and let them know I never received the check, but then told me that I have to reissue my own check and they told me it would take 6 to 8 weeks for a reissue!?!! Then comes september I receive another email saying I get ANOTHER REISSUE but then the next day I Received the check and it bounced from my bank! I keep calling and no one answers the phones, I needed that check to get by and now I owe the bank money cause the check bounced last minute! Unbelievable!! Stay away from them!

  Business Response

  Date: 09/15/2023

  Dear ****************,

  We apologize for the delay and frustration you've experienced in your getting your settlement payment. We checked our bank records and do not see any indication of the item being returned and it still showed as outstanding in the bank's system. However due to your complaint and out of an abundance of caution, we issued a stop payment today and have reissued it again. It will be mailed today to the address you provided.

  Sincerely,

  CPT Management

   

  Customer Answer

  Date: 09/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Class Action : OregonClassActionSettlement.com Name : ********************* Claim ID : ******** the class admin was asked to reissue my check because moved but they have still not send any check to my updated address : ****************************************************************** Requesting check reissue through this complaint

  Business Response

  Date: 08/09/2023

  Dear *********************,

  We will send you a replacement check pursuant to your request.

  Sincerely,

  CPT Management