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Business Profile

Class Action Settlement Administrator

CPT Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received a class action settlement check and tried to deposit via mobile app so I checked the mobile deposit box, it failed and Ive now been to 4 check cashing places that will refuse to take it based on the mobile checking box being checked. I even payed to the order of my friend to cash at his credit Union and they refused

    Business Response

    Date: 12/30/2022

    Dear *************,

    We are sorry to hear you are having trouble cashing your settlement check.
    The information provided in your complaint did not include the case name under which your check was issued, therefore someone from our class member support team will be reaching out to gather that information and coordinate your replacement check.
    Sincerely,
    CPT Management

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding the **** v Cura (claim # 4D783293). I have not yet received this settlement payment and asked the team to reissue my check back in Oct 2022. They have still note reissued my check and have been waiting for 2 months without responding.

    Business Response

    Date: 12/23/2022

    Dear *****************************,
    We apologize for the delay in response to your request.
    Your settlement payment was initially issued through Zelle and failed.
    It has now been reissued to paper check and mailed to the address provided in your complaint.
    Please let us know if you have any further questions.
    Thank you,
    CPT Management

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding the **** v ************* settlement (claim # 4D783293). I have not yet received this settlement payment and asked the team to reissue my check back in Nov 2022. They never reissued my check and still waiting for response from their team after multiple follow-****

    Business Response

    Date: 12/23/2022

    Dear *****************************,

    This complaint appears to be a duplicate of a previous complaint #********.

    Your payment has been reissued therefore we consider this matter resolved.

    Thank you,

    CPT Management

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding my claim in Cel MD Cosmetics Class Action Settlement aka ******** v. ******** *** I never received my settlement check for this settlement so i contacted the class administrator in timely manner regarding the reissue . They asked me to fill out a reissue form in aug 2022 so the check can be reissued to updated address . I prompted responded to them within 24 hours They told me they would reissue the check in 6-8 weeks but never did. Every communication after that they have been non responsive to my email . I have also sent an email to class counsel regarding the matter

    Business Response

    Date: 12/23/2022

    Dear **************,
    We apologize for the delay in receiving your replacement check.
    It has been reissued and mailed to the address provided in your complaint.
    Please let us know if you have any further questions.
    Thank you,
    CPT Management

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was apart of the tik tok class action lawsuit I got a check in the mail from cpt on 11/5 I went to several different places that refused to cash the check. I just want my money.

    Business Response

    Date: 11/07/2022

    Dear **************,

    Our support team will reply to you through the dedicated case email that is listed on your check stub to address your issue with cashing the check.

    Sincerely,

    CPT Management

     

  • Initial Complaint

    Date:09/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2021 I was apart of a class action lawsuit against tiktok, on September 7, 2022 I was awarded a check for the amount of ****** that was issued on 8/29/2022. I went to cash it at several places with each place declining the check. I would like for them to make this right.

    Business Response

    Date: 09/17/2022

    Dear ****************,

    We apologize for the inconvenience you have experienced in regards to cashing your settlement payment. We have responded to you directly and provided a direct line where the check cashing facility can contact us to verify your check.

    We expect/hope your matter has now been resolved.

    Sincerely,

    CPT Management

    Customer Answer

    Date: 09/17/2022

    I tried that and they are still unwilling to cash it. It is against their policy. 

    Business Response

    Date: 09/19/2022

    Dear ****************,

    It is not clear whose policy you are referring to. For this type of issue, it is better to communicate directly rather than through BBB, which cannot directly resolve this matter.

    You have my contact information because I reached out to you last week about this issue and have not heard from you since you attempted to recash your check.

    I will reach out to you by email directly today in attempt to further resolve your issue.

    Sincerely,

    *********************

    CPT Management

    Customer Answer

    Date: 09/22/2022

    They cancelled the check to send it through to my venmo account. I have NOT recieved the money yet. So I am still waiting.

  • Initial Complaint

    Date:08/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from CPT Group Reissue on 02/01/22 pertaining to a previous employment class action settlement: ********************************* ************ CPT Group was unable to contact me since my previous address was listed. I followed their instructions to update my mailing address and sent the documents back and got a confirmation number that my reissue check would be sent in the mail at the end of July. I was able to get ahold of 2 representatives: the first on 04/05/22 and the second on 07/01/22. The last representative said "If you have not received your check by the end of July, call back." I have been calling back all week and each time wait 15 minuets for the automated voice to say that my call is 'being transferred' and rings then hangs up on me. I have emailed, and mailed, and left messages but no one from this company will answer me about not yet receiving my check from this settlement. I don't know who else or where else to turn to. My last resort will be driving 7 hours down to their corporate building to get some answers.

    Business Response

    Date: 08/09/2022

    Dear Ms. ******,
    We apologize for the delay in processing your reissue request and the frustration it has caused. We received a high volume of requests this year from the State Controller process, therefore unfortunately, our response and processing time has been impacted.
    Your replacement check (#****) has now been reissued. We expect you should receive your check in the mail within the next several days.
    Please contact us through our website at Case Inquiry (https://www.cptgroup.com/case-inquiry/)if you have any further questions or do not receive your check. 
    Sincerely,
    CPT Management

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* ********************************* Account num **** for ******* and **** for ***** I was mailed a letter in April to claim my settlement check by June 1 to verify my address because that is when checks would be mailed out. It is August and I have not received the check yet. I have sent several emails and called the company a numerous of times and have been told something different every time. I also get hung up on more than once when I call to inquire about my check.I would like my check mailed immediately without the run around. It has been ample time to mail the check out. Mail to *********************************************************

    Business Response

    Date: 08/08/2022

    Dear Ms. *********,

    We apologize for the delay in processing your reissue request and the frustration it has caused. We received a high volume of requests this year from the State Controller process, therefore unfortunately, our response and processing time has been impacted.

    According to our records, your payment was reissued on August 3rd. We expect you should receive your check in the mail any day now.

    Please contact us through our website at Case Inquiry (https://www.cptgroup.com/case-inquiry/) if you have any further questions or do not receive your check. 

    Sincerely,

    CPT Management

CPT Group Inc is NOT a BBB Accredited Business.

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