Reviews
Customer Review Ratings
Average of 89 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJoshua P
Date: 11/04/2024
1 starJoshua P
Date: 11/04/2024
They are using a bait and switch technique to get you to call them and give out your personal info!!they said I could qualify for a low fixed rate loan to get out of debt, but when I called and talk to them on the phone, I was told I did not qualify for a loan, but if I paid a lawyer instead they could lower my debt! I wanted to take out a loan in order to pay back the people I owe, and not put money into a lawyer's bank account!!!I know for a fact that they outlawed the bait and switch maneuver!
Liberty First Lending
Date: 11/05/2024
Dear ******,Thank you for sharing your feedback. We regret any misunderstanding or frustration caused by our services. Our goal is to provide clear, helpful options for debt relief, and we take concerns like yours ************ some cases, clients may qualify for a debt settlement program instead of a loan, as eligibility varies by situation. It sounds like we may not have clearly explained the options, and we apologize if this felt misleading. If youd like to discuss this further or have your information removed from our records, please dont hesitate to reach out at **************** appreciate the opportunity to address your concerns directly.Sincerely,Liberty First LendingReview fromStacy F
Date: 11/02/2024
1 starStacy F
Date: 11/02/2024
I received a letter in the mail that I was preapproved for a loan. I went to their website and put in the offer code and it said that someone would be calling me. When the phone rang and I answered, it told me to push 1 for help with my application. It then directed me to someone who told me that they are the people who send out the letters and not the people who process and help. This screams scam and now my phone rings off the hook to get the same loop and response.Liberty First Lending
Date: 11/06/2024
Thank you for reaching out with your feedback. Were very sorry for the experience you described, as its never our intention to create confusion or disrupt our clients' peace with excessive calls. Our letters are meant to inform potential clients of available options, and we apologize if the process has not been clear.We want to ensure your concerns are addressed promptly. If you'd like, please contact us at ************* so we can assist with managing communications and answer any further questions you might have.Thank you for giving us the opportunity to improve.Sincerely,Liberty First LendingReview fromSteven G
Date: 10/31/2024
1 starSteven G
Date: 10/31/2024
I have received unsolicited calls and letters about a loan consolidation which I never solicited and do not want based on my research of the company and the false claims in their letter. How do I get them to stop?****** GLiberty First Lending
Date: 11/05/2024
Dear ******,Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by our outreach efforts. At Liberty First Lending, we prioritize respecting the preferences of individuals regarding communication, and were here to ensure this is promptly ************ remove your information from our contact list, please send us a message at ************* or call us directly, and we will confirm the removal immediately. We appreciate your patience and understanding as we make these adjustments.Thank you again for reaching out.Warm regards,Liberty First LendingReview fromCJ W
Date: 10/29/2024
5 starsI have no complaints with the company. When choosing my options to consolidate debt due to inflation and high interest rates, I was greeted with a courteous and sincere professional who patiently looked at my options as I was answering questions to come up with the best option available. Not only was a decent option available but the action of reducing my debt was done with the absolute quickness. I still have a while to go but with the first agreement was made I saw a light at the end of the tunnel. Please note regardless of the consolidator you go with there is always that fear of making things worse and seeing things that don't necessarily work in your favor. PLEASE be patient, READ the fine print and ASK questions. The more you know and as long as both you and this company are on the same page regarding results of reducing your debt you will find out that you made the best decision for your financial wellbeing and peace of mind.Review fromRICHARD D
Date: 10/10/2024
1 starRICHARD D
Date: 10/10/2024
I got out a magnifier and read the fine print , so no I pay like 1200 a month on card,s and doing so i,m nkocking down my debt . Thank,s but no thanksLiberty First Lending
Date: 10/11/2024
Thank you for sharing your feedback. We understand that youve decided to continue managing your debt on your own, and we respect your decision. Our goal is always to help clients find the best possible path to financial freedom, and were sorry to hear that our program didnt meet your expectations.If you have any further concerns or questions, please don't hesitate to reach out to us directly at ************** Wed be happy to assist you and address any other issues you might have.Thank you for your patience, and we hope to improve your experience going forward.Sincerely, The Liberty First Lending TeamReview fromKurt L
Date: 09/30/2024
4 starsI. like some others received a mailer from Liberty, I was treated fairly and was not confused about what they were selling. I just wanted to reduce my debt anyway I could. I was directed to a consultant that was very professional, honest, open and clear about what they could or could not do for me! Starting October 1st I don't need to pay three of my largest debtor's and I already have piece of mind.Review fromVance W
Date: 09/28/2024
4 starsI had a very enlightening conversation with the agent! I feel confident in my choice to go with this company. The others I researched had a time line for paying off my debts that was way to long and convoluted.Review fromJuan Q
Date: 09/18/2024
1 starJuan Q
Date: 09/18/2024
I received a letter in the mail from this company, Liberty First Lending. I called to see what else I needed to qualify for a loan since the letter said I was pre-approved. The lady who attended to me yesterday was completely unprofessional, treating me as if I didnt know anything about credit totally unprofessional. They asked me so many questions, even asking if I had a washing machine at home, how much I spent on cleaning products per month, etc., etc. How ridiculous all of this was. After all these questions, they told me to give her a few minutes to review my case, which turned into 2 hours. I had to hang up because the wait time was absurd 2 hours listening to that hold music. What a bad experience. They never called me back. I advise you not to call this place. It all seems like a scam. They got all my information, including my SSN. The strange thing is that after I hung up the phone, I started receiving calls from diferent credit consolidation companies. Avoid headaches and dont call Liberty First Lending.Liberty First Lending
Date: 09/20/2024
Dear ****,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused during your recent call with Liberty First Lending. This is certainly not the experience we strive to provide to our clients.We take your concerns seriously, including the questions asked during the call and the long wait time you endured. Please rest assured that we are looking into the matter to ensure that it doesn't happen again.As for your personal information, we value the security of our clients' data and can confirm that it is handled with the highest confidentiality and care. We will investigate the source of the additional calls you received after your interaction with us.If you have any further concerns or questions, please don't hesitate to reach out to us directly at ************* and we would be happy to assist you.Thank you for your patience, and we hope to improve your experience going forward.Sincerely,The Liberty First Lending TeamReview fromfred W
Date: 09/13/2024
3 starsfred W
Date: 09/13/2024
Well, this/these reviews ANSWERED (or confirmed) my questions. This company, even as it states that they are not out to deceive a potential customer... THEY ARE! Their MAILING DOES STATE, and I Quote "We're pleased to inform you that you're pre-qualified FOR A LOAN (Emphasis on this) up to $23,000 with Liberty First LENDING (Again Emphasis on this) with a rate as low as 5.99%". (Reference Mailing received 09/12/24) In the second paragraph, THE HEADING, again states Quote "Our LOAN (Emphasis on wording) Could Completely Pay Off Your Credit Card Debts, Medical Bills and Other Personal Loans Fast!" Once again, FAKE, FALUE MISLEADING! If you want to be a *************************** fine, STATE IT CLEARLY. I have been in this bucket years ago, I know the STRESS of being in DEBT and BEHIND. Thus, people will easily FALL for this C*** so, in summary, STAY AWAY FROM THIS MISLEADING LYING OUTFIT!Liberty First Lending
Date: 09/16/2024
Dear ****,Thank you for sharing your feedback. We sincerely apologize for any confusion or frustration caused by the communication in our mailer. We understand how stressful dealing with debt can be, and it's never our intention to mislead anyone.Our goal is to offer solutions that may include debt consolidation programs, as well as partnerships with lenders like Americor and Credit9, depending on individual qualifications and needs. We strive to make this clear, but we acknowledge that the language used may have caused misunderstandings, and were committed to improving this aspect of our communication.If you would like to discuss your experience further or have any other concerns, were happy to help. Please reach out to us at ******************* you again for your feedback. We are here to support you in any way we can.Best regards,Liberty First LendingReview fromWesley and Christine C
Date: 08/24/2024
4 starsAfter reading all the reviews I'll go with a 4 for right now, no one has misrepresented themselves or been rude to me and it sounds pretty straight forward. Me, I see a bankruptcy down the road due to the economy and being retired, need to fix that so we don't starve to death..All we have done so far is set everything up to get started. Fairly easy, if you can follow simple directions it's pretty easy.I can't rate anything else because we haven't done anything but set it up, have to come back and finish the review-4 for right now, will adjust with time...
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.