Reviews
Customer Review Ratings
Average of 89 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAnon A
Date: 08/24/2024
1 starAnon A
Date: 08/24/2024
I got a call from their "service representative" ****** He started rambling off with their survey questions. I asked him, "Is this a call pertaining to the possibility of any of of loan ?" In which he replied, "I cannot answer that question for you." Them immediately hung up on me. Sounds like a bs scam to me. They sure as heck do not know a thing about business etiquette. I've heard other scam calls that were at least way more polite than these a-holes.
Liberty First Lending
Date: 08/26/2024
Dear ***************,Thank you for bringing this situation to our attention. We sincerely apologize for the negative experience you had with our service representative. This behavior is not reflective of the standard of service we strive to provide at Americor.We take all feedback seriously and will address this matter internally to ensure it doesn't happen again. We would appreciate the opportunity to assist you further and answer any questions you may have regarding your account.Please feel free to reach out to us directly at ************** and we will be more than happy to help.Thank you for your patience and understanding.Best regards,Liberty First LendingReview fromKristin K
Date: 08/19/2024
1 starKristin K
Date: 08/19/2024
Well, first of all let me start off by saying that the 3 different boys I spoke with were incredibly rude. Like, who the heck do these little arrogant prices think they are. Secondly, the whole thing seems scammy. The credit bureaus sold my information to this company for them to solicit me into their program, which, you must pay 4.9% of the loan plus interest. And, you can't just pick and choose what credit cards you want to pay off... the money goes directly to the cc company and you must pay off at a minimum, 80% of your debt. Well, not all my cc have high interest rates so I can pay those off on my own. And some are completely manageable so why would I take out a loan to pay those off? This company is total trash.Liberty First Lending
Date: 08/21/2024
Dear *******,Thank you for taking the time to share your experience with us. We genuinely apologize for any rudeness or lack of professionalism you encountered during your interactions with our team. This is not the standard of service we strive to provide, and your feedback will be addressed with our staff to ensure improvements are made.Regarding your concerns about our program, we understand that debt resolution options may not be a perfect fit for everyone. Our goal is to offer solutions that best meet the needs of our clients, and we regret that our program did not align with your expectations.If you have any remaining questions or if theres anything we can do to further assist you, please dont hesitate to reach out at ************** We are here to help clarify any misunderstandings and explore alternative options that may be more suitable for your situation.Thank you again for your feedback.Sincerely,Liberty First LendingReview fromDeanna R
Date: 08/15/2024
1 starDeanna R
Date: 08/15/2024
This is NOT a loan company as stated on the letter received. It's a debt consolidation company who wants you to not pay your credit cards, then they will step in, charge you a huge fee, and settle with the credit card companies to pay less then you owe, and then your credit will be ruined. You would have to be in a dire situation to consider this route.Liberty First Lending
Date: 08/19/2024
Dear Deanna, Thank you for sharing your feedback. We sincerely apologize for any confusion regarding our services. We are a debt resolution company, and our goal is to help clients navigate challenging financial situations by negotiating settlements with their creditors. We understand that our approach may not be suitable for everyone, and we strive to be transparent about the potential impact on credit scores and the overall process. Our program is designed for individuals facing financial hardship who are looking for an alternative to traditional debt repayment methods. We regret that our services did not meet your expectations and appreciate your input, which helps us improve our communication with clients. If you have any further concerns or questions, we are here to assist you. Please don't hesitate to reach out directly at [email protected] if there's anything more we can do for you. Best regards, Liberty First LendingReview fromLinda M
Date: 08/15/2024
5 starsThey were so nice and helpful. They explained things in way that was easy to understand. I am very happy about my decision to give them a call.Review fromRichard W
Date: 08/08/2024
5 starsThey where very helpful and explained everything very clearly. They took me through the process step by step.Review fromVictor C
Date: 08/07/2024
5 starsI am just getting started with the program/process to help me get out of the debt accumulated over the past several years. The communication has been very great and everything has been explained in detail of each step that will take place over the next several months as I move towards debt freedom. I have the utmost confidence in Liberty First Lending and Advantage Law as I move forward!Review fromStanley S
Date: 08/06/2024
1 starStanley S
Date: 08/06/2024
This sounds like a scam. They send out a letter saying you are pre-screened to receive a loan up to xxxx at a rate as low as 5.99%. Then, when you read the really fine print, which I suspect most people do not, they say in order to qualify for this you must show proof of a minimum $20,000 in retirement or other savings. ***, I wonder how many people who they send this to have this kind of money in the bank. There is no where stated that this is a debt relief servicer. If you get this letter, read the fine print and then throw the letter away.Liberty First Lending
Date: 08/07/2024
Dear *******,Thank you for taking the time to share your feedback. We apologize for any confusion or frustration our pre-screened loan offer *** have caused. Our intention is never to mislead, and we take your concerns very seriously.We understand how important transparency is, especially when it comes to financial matters. The fine print in our offers is meant to provide clear and complete information about the qualifications required. We will review our communication to ensure these details are more prominently highlighted.Our primary goal is to provide valuable debt relief services to our clients. We regret that this wasn't clear in the letter you received. If you have any further questions or would like to discuss your options in more detail, please feel free to reach out to our customer service team at ************** We are here to help and ensure you have all the information you need.Thank you for your feedback, which helps us improve our services and communication.Sincerely,Liberty First LendingReview fromSharon W
Date: 08/01/2024
5 starsEveryone that I talked to was so very helpful. They went over everything to make sure that I understood the process. My family is grateful for this help.Review fromCherie S
Date: 08/01/2024
5 starsThis is my 2nd review. Makes me wonder if you even read or pay attention to comments. As I stated before, my phone call with ******************* was absolutely perfect. He was kind, well mannered, and showed that he has seen far worse than me. The next day I spoke with a lady who was equally as kind. Than you to all for a great job helping meReview fromDawn S
Date: 07/31/2024
4 starsEverything has been explained to me and so far everyone I have spoke with has been very nice and helpful. Just starting out.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.