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Average of 89 Customer Reviews
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Review fromBarbara K
Date: 05/22/2024
1 starBarbara K
Date: 05/22/2024
After I search online about Liberty First lending, I found this company does not tailing the truth on their invitation letter. It said pre-approved for consolidation loan. Turn out they ask all kind of info, it might hurt my rating. ******* give me a phone number and ext # when I called her they said the ext# was wrong, So i got some body on the phone, I told him cancel the whole process I am not interested in their offer.
Liberty First Lending
Date: 07/02/2024
Dear *******,Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you encountered regarding our invitation letter and the subsequent interactions.Our goal is to provide clear and honest communication about our services, and we regret that your experience did not reflect this. We understand your concern about providing information and its potential impact on your credit rating. Additionally, we apologize for the incorrect extension number and any inconvenience it caused.We have taken note of your request to cancel the process and will ensure that no further actions are taken. If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to contact us directly at ************* .Your feedback is important to us as it helps us improve our services and communication. Thank you for bringing this to our attention.Sincerely,Liberty First LendingReview fromVern S
Date: 05/15/2024
5 starsIm not sure why there are so many reviews; they really helped me understand my debt and worked with me on a plan to resolve it! Shout out to **** who was awesome! 100% recommendReview fromNick K
Date: 05/15/2024
5 starsAfter years of credit card debt Im very grateful for libertys help and analysis of a plan that works for me.Review fromJohn V
Date: 05/15/2024
5 starsVery professional organization. My rep was helpful and explained everything in detail. Very thankful for the money I'm saving every month!Review fromAudra E
Date: 05/11/2024
1 starAudra E
Date: 05/11/2024
This business is sending out "pre-approval" letters for consolidation loans that are not really pre-approved. They are also not for consolidation loans. They are trying to enroll people in a debt relief program. This is not good if you can avoid it. Nowhere in the letter does it mention this. It only says a standard consolidation loan. Very misleading. Very disappointing. They run your credit, which lowers your credit score, for something you didn't even want. This is wrong. I didn't agree to a "relief" program. I agreed to look at consolidation. Apparently what they advertise (through a letter to your home) is not at all what they really offer.Liberty First Lending
Date: 07/12/2024
Dear *****,Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion and frustration you experienced. Your feedback is invaluable as it helps us improve our communication and services.We regret that our pre-approval letter did not clearly convey the details of our program. Our intention is to offer solutions that best fit our clients' needs, and we understand how disappointing it is when expectations are not met. We apologize for any inconvenience caused by the credit inquiry and the misunderstanding regarding the nature of our services.To clarify, our debt relief program aims to provide a viable option for managing and reducing debt, and we recognize that it may not be suitable for everyone. We are taking steps to ensure our communication is transparent and accurately reflects our offerings.We value your input and are committed to addressing your concerns. If you have any further questions or if there is anything we can do to assist you, please do not hesitate to contact us directly at ************** We appreciate the opportunity to make things right.Thank you for your understanding and for giving us the chance to improve.Best regards,Liberty First LendingReview fromLisa S
Date: 05/06/2024
1 starLisa S
Date: 05/06/2024
I had the same experience, I received a mailer that offered 25K at 5.99% interest to pay off credit cards/debt. When I called, the rep took my information (including social security number) and then said he was transferring me to a loan rep. I waited for 15 minutes before a loan rep came on the line. She couldn't grasp what the letter said, she kept saying that the mailing was for a $2,500 promotion not 25K and the interest rate she quoted was 17%. When I asked her about the mailing I received she said that it wasn't her that mailed it out and she had no idea what it was. What a scam!!!!!!Do not contact these people, you'll be sorry.Liberty First Lending
Date: 07/12/2024
Dear ****,Thank you for sharing your feedback with us. We deeply regret the experience you had and the confusion caused by our mailing. Your concerns are important to us, and we apologize for any frustration this situation has caused.It appears there was a misunderstanding regarding the details of our offer. We strive to ensure all our communications are clear and accurate, and we are sorry that this was not the case in your situation. Our intention is to provide helpful and transparent financial solutions, and we regret that this was not reflected in your recent interaction with our team.We understand your frustration and appreciate you bringing this to our attention. If there is anything we can do to address your concerns or if you have any further questions, please do not hesitate to contact us directly at ************** We are here to help and want to ensure your experience with us is a positive one.Thank you for your understanding and for giving us the opportunity to improve.Best regards,Liberty First LendingReview fromGreg M
Date: 05/02/2024
1 starGreg M
Date: 05/02/2024
I recieved a mailer stating that I was preapproved for a loan, with a really good apr. (Which sparked my interest) I was curious and the mailer simply stated I just needed to scan the ** code and the rate would be revealed. So, upon scanning the code it did ask for my contact info. OK, I see that, but after submitting the form it was an instant phone call. That's when I realized it was about collecting my information. I did respond to the text they sent asking to be removed from their call list and mailer. I figure if they were not honest with the information in the mailer, I am in trouble.Liberty First Lending
Date: 07/18/2024
Dear ****,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience and frustration you have encountered.We regret that the mailer caused confusion and did not meet your expectations. Transparency and honesty are very important to us, and we strive to ensure that all our communications reflect this. We appreciate your feedback and will use it to improve our future correspondence.Regarding your request to be removed from our call list and mailing list, we have taken immediate action to honor your request. If you have any further concerns or require additional assistance, please do not hesitate to contact us directly at ************* Thank you for bringing this matter to our attention, and we hope to have the opportunity to address your concerns and regain your trust.Sincerely,Liberty First LendingReview fromTerry J
Date: 05/01/2024
1 starI had the same situation as ********************(04/15/2024). I spoke to a male who took my information for a soft credit check. He said he would get back to me in 30 min to 1 hour. No call. I called the next day, woman said I must have talked with "****" and she would have him call me. No call. Called later that same day and a woman said "****" was on another call and she would have him call me. No call. Next day I called several times. Asked to speak to a manager and was put in touch with "*****". "*****" could not any record of me and put me on hold to look further. We were disconnected. Called back. Woman said she was just an answering service and that "they" were closed. Called back, spoke to a man. He wanted my information. I refused by saying my information was lost in their system and I wished to speak to a manager. A woman by the name of ******* (*******************************) identified herself as a 'coach'. I repeated my request for a manager. She didnt know how long I would have to wait to speak to a manager and she would try to help me. All said and done, after 5 days of calling and frustration, **** finally called at about 8:15AM. I had to call back - **** said nothing about not calling me. When I brought it up he just said "sorry". I said that after his not calling when he said and the inability to reach him I would not do any business with his company. I have a lingering fear about the whereabouts of all the financial and personal information I provided to ****.Review fromZa E
Date: 04/15/2024
1 starZa E
Date: 04/15/2024
I called this company on April 15th at 10:14 am EST at ************. Told the customer service rep that I received a letter, gave her the code and then she took my information to do a soft pull on my credit report. She confirmed information that she then had access to and then she said to me that she would share my information with the lenders to see what loan was best for me. She stated that her company was not a broker and someone who call me in the afternoon. I forgot her name but I called back that same afternoon and spoke with ******. This man was rude and questioned me to make sure I called the right number. It almost felt like an interrogation. He was not helpful and unprofessional he calls me from this number ************ to let me know that no one from my company spoke me and perhaps I contacted their sister company AmeriCorp. I became offended because I know the number I called, it is in the call history and I know what the representative said when she answered the call.****** said to me before he hung up on me that "he was only an employee, what do I want you to do"? I called him back and let a message about his rude behavior. If the calls are recorded, then a manager should reach out to me and hear how I was treated.This causes me to believe that this company is fraudulent and their business practices are extremely questionable.Liberty First Lending
Date: 04/17/2024
Looking at our call log the only call we received from you is when you called back and spoke to *******. We never took an application from you. After further investigation your initial call was transferred to our sister company Americor because all of our reps were on other calls when your call came in and that is where your initial application was completed. That is why when you spoke to ******* he had no record of you in our system. I did listen to the recorded call and ******* was not rude. I could also hear your frustration in the call, which is understandable. That Americor rep should have given you her direct phone number and name to call her back. I have reached out to Americor and hopefully the original rep you talked to there gets back in touch with you ASAP.Review fromAmy D
Date: 04/02/2024
5 starsI cannot express enough gratitude for the incredible service provided by Liberty First Lending. From the moment I reached out to them, I felt supported and guided every step of the way on my journey towards financial freedom.The team at Liberty First Lending took the time to understand my unique financial situation and tailored a debt consolidation plan that perfectly fit my needs. They were patient, knowledgeable, and always available to answer any questions or concerns I had.Thanks to their expertise and dedication, I not only saw a significant reduction in my debt but also witnessed a remarkable improvement in my credit score. Their approach to debt consolidation truly sets them apart, offering not just a solution to debt but a pathway to a ****************** future.I highly recommend Liberty First Lending to anyone seeking relief from the burden of debt and looking to take control of their finances. Trust me, you won't regret it!Thank you, Liberty First Lending, for your exceptional service and transformative results!
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