Reviews
Customer Review Ratings
Average of 89 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLyle P
Date: 07/05/2024
5 starsThey helped us put a workable plan to work and their helping us get back on the road to debt freeReview fromJesseb
Date: 06/30/2024
1 starJesseb
Date: 06/30/2024
Contacted them after receiving an advertisement claiming to give personal loans. I soon found out that it wasnt a loan at all but a credit settlement service. They wanted me to default on my creditors and then they would supposedly negotiate a settlement with them. this aunt what I was looking for and broke off contact with them loan rep ********************** Anyway, after denying the loan and breaking off contact, I got a series of rude/ harassing texts. I tried to complain to liberty first lending, but theres absolutely no place on their eb page to contact them properly. The email address they have seem to be invalid. I attempted to send several emails and all went undelivered.
Liberty First Lending
Date: 07/01/2024
Dear *****,Thank you for bringing this matter to our attention. We sincerely apologize for the confusion caused by our advertisement and for any negative experience you had with our services and communication.Our intention is to provide clear and transparent information about our debt settlement services, and we regret that this was not the case for you. We are also very concerned to hear about the rude and harassing texts you received, and this behavior is not acceptable under any circumstances.Please contact us directly at ************* so we can address your concerns and ensure your contact information is properly removed from our system. We are committed to improving our services and communication to prevent such issues in the future.Thank you for your feedback. It helps us make necessary improvements to better serve our clients.Sincerely,Liberty First LendingJesseb
Date: 08/16/2024
I can't contact you back at any number because the numbers on this review have been redacted. I'd love to call you and give you the name of the of the Representative who did this, but I can't. I've filed a BBB complaint against your company more than 2 months ago, and nobody has called me back. since dealing with your company, I get no less than 10 unsolicited spam calls a day now. I believe your representative retaliated in some way by putting my phone number out to spammers. the same thing happened to my wife's number.Review fromAmanda B
Date: 06/21/2024
4 starsVery polite. Found a solution for my financial needs. Might not have been what I wanted but it was what I needed. Thank you Liberty Financial for offering me a way out from under this hardship Im struggling through.Review fromDiana T
Date: 06/18/2024
5 starsThank you *****. Even though you were unable to help me you made things easy. I would definitely recommend ***** at Liberty. Thank you so much.Review fromBarry A
Date: 06/14/2024
1 starBarry A
Date: 06/14/2024
They are a bait and switch crooked company that takes advantage of people that can't afford it. They lie and sell empty promises. Will send you pre approved letter then say we can't consolidate your credit cards but we can setup credit repair program. Everyone knows they are a huge ripoff.Liberty First Lending
Date: 06/24/2024
Dear *****,Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration it has caused you.We strive to provide transparent and honest services, and its disappointing to hear that you felt misled. We apologize for any miscommunication regarding our programs and the pre-approved letter you received.Once enrolled in our debt resolution program, you may qualify for a loan within 6-12 months, depending on your individual progress and circumstances. We are committed to helping our clients achieve financial stability.Your concerns are important to us, and we would like the opportunity to discuss your experience in detail and work towards a resolution. Please contact us directly at *************************************** you for bringing this to our attention. We are committed to improving our services and ensuring a better experience for all our clients.Sincerely,AmericorReview fromDr S
Date: 06/14/2024
1 starDr S
Date: 06/14/2024
Dont bother. Rude, unhelpful, and make you feel less than a human being. Talk to someone else if you get *******.Liberty First Lending
Date: 06/26/2024
Dear ****,Thank you for bringing your concerns to our attention. We are truly sorry to hear about your negative experience and the way you felt treated by our team.We strive to provide respectful and helpful service to all our clients, and it is disappointing to hear that we fell short in your case. We apologize for any rudeness or unhelpful behavior you encountered, particularly in your interaction with *******.Your feedback is very important to us, and we would like the opportunity to discuss this matter further and work towards a resolution. Please contact us directly at ************* Thank you for letting us know about this issue. We are committed to improving our services and ensuring a positive experience for all our clients.Sincerely,Liberty FirstReview fromGenaro M
Date: 06/02/2024
1 starGenaro M
Date: 06/02/2024
I called reference a loan on a letter they sent in the mail. When I answered I was connected with a debt relief company. Anericor is a debt relief company. I'm not struggling with debt, so why would I want get debt relief, so be careful with these scams. Liberty is deceiving.Liberty First Lending
Date: 06/28/2024
Dear ******,Thank you for bringing this matter to our attention. We sincerely apologize for any confusion caused by the letter you received. It is never our intention to mislead or cause frustration.Americor is committed to providing clear and honest communication to all our clients and potential clients. We regret that your experience did not reflect this standard. If you have any further questions or if there is anything we can do to assist you, please contact us directly at **************** appreciate your feedback as it helps us improve our services and communication.Sincerely,Liberty FirstReview fromRobert W
Date: 05/31/2024
5 starsMy Liberty representative was very courteous and knowledgeable. I was able to get into a plan that reduces and resolves my debt issues. Im so happy I can breathe again!Review fromVarneca M
Date: 05/29/2024
2 starsVarneca M
Date: 05/29/2024
I was trying to apply for a loan and I ended up getting contacted by Liberty First Lending. When I spoke to an agent of the comment I was told they were a consolidation company. I told them I was not looking a consolidation loan. I was looking for a different kind of loan and asked if they deal with different kinds of loans or just consolidation and they said consolidation. This is a loan I don't want and do not need.Liberty First Lending
Date: 07/02/2024
Dear *******,Thank you for sharing your experience. We apologize for any confusion or inconvenience caused by our communication.Our aim is to provide clear information about our services, and we regret that you were not informed accurately regarding the types of loans we offer. We understand that you were looking for a different kind of loan and not a consolidation loan.Your feedback is important to us, and we will use it to improve our communication and ensure that our services are clearly presented. If there is anything else we can assist you with, please do not hesitate to contact us directly at ************* .Thank you for bringing this to our attention.Sincerely,Liberty First LendingReview fromAbdullah A
Date: 05/26/2024
1 starAbdullah A
Date: 05/26/2024
Pulled credit report without warning or previous authorization, very unconventional and the representative did not even know who I was when I called, I had been connected to what appeared to be a centralized call center, based on conversation with the representative I was connected with and the way I was suddenly hung up on as I was talking him this shapes up to be a scam company. Would not recommend that anyone calls or tried to do business with them.Liberty First Lending
Date: 07/02/2024
Dear ********,Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered.We take your concerns seriously and are very sorry to hear about the unauthorized credit report pull and the issues you faced with our customer service. This is not the level of service we strive to provide, and we are committed to addressing these matters internally to prevent such occurrences in the future.Please contact us directly at ************* so we can investigate this issue further and address any remaining concerns you may have.We appreciate your feedback as it helps us improve our services and ensure a better experience for all our clients.Sincerely,Liberty First
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.