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Business Profile

Debt Relief Services

National Debt Education Relief

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company ************ Student loan stated that my student loans would be forgiven in 10yrs. My student loan debt through Mohela which is my true servicer sent me a letter stating that all my loans are forgiven in full by The *********************** Administration because they have been in repayment status for over 20 years. I called the company at ************ and spoke with a representative. She stated someone would call me back after I explained to her that I wanted a refund because my loans have been forgiven. Of course no one has returned my call and now they are no longer answering the phone. According to the letter that ****** sent me this was a scam from the beginning because you never have to pay for your student loans to be discharged, forgiven or cancelled.I paid this company $156.05 on March 3, 2022, $156.05 on April 4, 2022, $156.05 on May 3, 2022, $156.03 on June 3, 2022. They have deducted $19.00 from my account on the 1st of every from June 2022 until November 2023 totaling $323.00. I am attaching my paperwork from ****** stating that this company is a fraud and they could never have provided that service that they collected money for. I am requesting a full refund of $947.18 for the fraud that they committed.

  • Initial Complaint

    Date:11/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by a company called New Education Relief with regards to my student loans. I was told by the person I spoke with that I was eligible for their debt relief program. I e-signed paperwork to start the process; I received a copy of the agreement which stated I could cancel my agreement. The agreement said I had 5 working days to do so. After reading the agreement I contacted the person Id initially spoke with. I told him I changed my mind and would follow procedure to cancel the agreement according to their policy. I got no response, I left several messages, no response. Then I get another charge to my credit card from New Education Relief. I contacted my credit card company and disputed the canceled transaction. I then called New Education Relief again to no avail. In the meantime I started getting calls from a collection agency. This company is a Scam and this is my second complaint to you all about them. Whats really going on here! Can someone explain to me what I need to do at this point??

  • Initial Complaint

    Date:09/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    National Debt Relief collected $599.00 from me from june 2021- october 2021.They collected the money under the pretences that my student loans would be eliminated after I made all required payments. They even had access to my student loan information. When I call some of the numbers they are disconnected and others ask you to leave a message after holding for a few minutes.

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New Education Relief is a scam company preying on student loan borrowers. I contracted with them on August 1, 2023, after they defrauded me. They fraudulently accessed my student loan accounts. I received an email from the Department of Education stating that they were a scam company. I cancelled the contract 10 hours after signing and demanded my $100 back.They company never filed any documents on my behalf. They stole $100 from me and refused to return it.

  • Initial Complaint

    Date:06/13/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by a representative who name is Summer ** She informed me if I where to pay a fraction of $12,100.00 of my student loan debt, that I'll be relieved by her company. I paid in total $618.00. I reach back to the company via phone in Sept., to figure out about the program because the student loan company contacted me about a payment. They told me that they are waiting on the President's student loan forgiveness plan to go into effect prior to any move on there part. I were contacted by NelNet student loan representative and I informed them about the program.I've called NDER and spoke to *************'s about the progress. He stated that they still waiting. So today after reviewing my credit report, I see that nothing has happened. I called NelNet to see why my loan hasn't been forgiven, and i gave them the name and place of the company that promised me that they will have my student loans forgiven. They told me that they haven't been contacted by **** and that they suspect that it's is fraud. My final payment was in Sept. 24, 2021.

  • Initial Complaint

    Date:06/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted my a customer service personal from New *******************************************. they told me that i qualify for Student Loan Forgiviness. she asked what ***** ? i told her ***********. shr got my information. I gave her my email address. she sent me the doc u sign to sign the contract for $90.00 a month for 3 and a half months. I paid with my **************** card. i gave her *********** phone. *********** contacted me. said they are a federal student loan. no body buys my contact?! they informed me that I had been hacked. had me close that credit card and changed my password.

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since the summer of 2022 to January 2023, I have been getting charged $10 with the final amount of $342 with this company, "National Education Relief". I believe I have gotten scammed and would request a refund to the total amount. I can track all the invoices into one document if necessary but this is the largest and final of all transactions made by this so-called company,

  • Initial Complaint

    Date:05/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/27/2020, I signed a service agreement with National Debt Education Relief for student loan forgiveness on the loan I have with ******. I paid for service fees for 4 months at $149.75/month scheduled from 1/27/2020 - 4/27/2020 total of $599.00. I also paid a re-occurring monthly monitoring fee of $19.00 that started on 5/27/2020. My last payment was made sometime last year Nov/Dec 2022. Since signing up for the agreement, the company had a couple of name changes, Student *************** and then, studentsavings.io. I was told that I had completed the requirements for the student forgiveness loan and it would clear the balance. But nothing has happened. I have had no way of contacting them because the numbers I have saved no longer works and they have disappeared. It would be amazing if I could have a refund for all the money I paid for student loan forgiveness that has turned into a sad and horrible scam by this company.

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i believe i am being scammed for my money by a program that says they are a 3rd party to department of education. New Education relief. ive paid 3 months already for a total of ******

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THEY WITHDREW $74.88 FROM MY BANK ACCOUNT FOR 8-9 MONTHS...STATING STUDENT LOAN FORGIVENESS WOULD BE PAID IN FULL....NOTHING HAPPENED...NOTHING PAY OFF....THEY OWE ME MY MONEY BACK....NO CONTACT NUMBER FOR THEM ANYMORE

National Debt Education Relief is NOT a BBB Accredited Business.

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