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Business Profile

Debt Relief Services

National Debt Education Relief

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted many times to make payments for my loans to. e forgiven they had all my personal information and had me sign a document with nothing saying my loans will be forgiven..

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to contact this student loan forgiveness program to request for the tax information in order to receive credit on my income tax return only to find that the company telephone number is no longer a working number. I agreed to make payments on my student loan debt in order to reduce the amount in speaking with the representative he stated that I would need to make payments for 4 months in the amount of $441.31 which is a total of 1, ****** that was debited from my debit card connected to my bank account. The business name is National Debt Education Relief ************ business address ****************************************************. NDER file number ********.

  • Initial Complaint

    Date:01/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company rebranded as New Education Relief and posed as a loan forgiveness company. The scammed me out of $80. I dont know how they had all my private information. I am just glad I found out before I started paying the $937 monthly fee for the next eight months they requested. They went into my federal loan portal to get more information out. I suspect they got my information from the data breach from equifax credit bureau.

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in July of 2021. I paid ****** until Oct 2021. I was guaranteed that my students loans would be taken care of. **** it is Jan 2023. I have not been able to contact them since then. Numbers dont work and if this was a scam I would like to request for a refund for the 4 months I paid.

  • Initial Complaint

    Date:01/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by what seemed to be a legitimate business in January 2021 in which they offered to relieve my student loans after paying the service fee. When I went to call and update my job status, the number was disconnected and the website was gone. I took too long to notice and I am out $600. ***** refunded the money, but the claims department said I made the claim too late and took the money back. Now Im overdrawn and didnt receive the services promised. This is a cruel scam.

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made my payments and now my student loans are back in default after I did everything I was supposed to. I want my money back

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************** scammed me to believe the offer was 'on the level!' I made ( 4 ) monthy payments of:$87.25 "Documentation Fees," totalling $349.00. Thus I received a NEDR notation of: Paid for products/services and repeated reference only to: products/services. Not actually stating I am 'relieved,' of Repayment for Federal Student Loan. Yet, *********************** told me over the telephone that I would be relieved of my Federal Student Loan! Now, I am contacted by email repeatedly by ****** and another party offering to 'handle my student loan!' Really!, I could've made ( 7 ) $50 payments to MOHELA. So, I have contacted Federal Student Aid. If you can advise/help please reach out to me, thank you!

  • Initial Complaint

    Date:10/13/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by National Debt education relief back in July of 2021. They had informed me I was eligible for PSLF as I work for the Government. I paid the $600 to go through the steps for a servicer to follow me and help me through all the paperwork. Everything was approved and i had good contact with my agents. Recently, I have not gotten any contact from them and just found out their number is no longer in service. My loans have been transferred to a different servicer and I have to re-apply for PSLF. I was scammed out of $600 that i very well could use now and for nothing.

National Debt Education Relief is NOT a BBB Accredited Business.

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