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Business Profile

Electronics and Technology

Razer USA Ltd

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Razer USA Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Razer USA Ltd has 12 locations, listed below.

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    Customer Review Ratings

    1

    Average of 49 Customer Reviews

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    Review Details

    • Nancy C

      Date: 09/23/2024

      Bought $250 from ******* for razor gold for gaming for my two sons. They were purchased as refills for my two boys. I got them at ********************** ok cause in the area for work. ******* states they could not give he a refund but I'd have to contact the company they were on a 3rd party company. The razor gold cards are bogus cause once they were scratched and input fur a refill a message stated they were invalid codes. I took upon my self to peel off the scratched number and their was 12 digits number were as the last two digits had been already tampered with and those last two would if be mounted as a 14 digit number. No h*** from wart and no answer from the numbers wart face he to contact this Via phone contact to the business Razer Gold @ the numbers that ******* **************** provided to me. I jus want my money refunded back to me...This is poor **** on the company and businesses both involved ******* AS 3RD PARTY AND Razer Gold. Customers are being hacked and fraud is being done on customers and IT IS WRONG.. my nephews didnt even get a chance to use the cards. Angry customer I jus *** my money refunded back to my debit card so I can buy elsewhere SINCERLY ***** **** *******************************************

    • Connie Y

      Date: 09/12/2024

      I bought a Razer 17 2 years ago and now I need a new battery. They will not send me one because of the danger of shipping lithium batteries. The also won't ship my laptop to their repair center and back to me because I live in ****(************). They sold me and mailed me my laptop 2 years ago but won't do it now?? Horrible, horrible customer service. It literally drives you nuts to deal with this company. They have nothing but the company line to put out, They are scripted on what to say but it takes months to get to a definitive answer of them in the end not going to help you no matter what you offer. I offered to mail them my laptop out of my pocket with a label I generate but they still would not help me. If I had known that I couldn't get something as simple as a battery change done I would have never spent almost $5000 on a laptop from them. I have a laptop that is very dangerous for me to have right now that I cannot get fixed. I would not ever buy from them again.

    • madaline c

      Date: 08/22/2024

      I bought a razer gold card scaratch off the back of the card when I went to use it they said it someone had all ready used it

    • Jeramiah J

      Date: 08/08/2024

      This company does not take responsibility for it's low quality products. While they have a 2 year manufacture warranty this only allows you to replace the product with the same product. The problem is that the product itself is faulty, and frankly shouldn't be sold. Just do a quick ****** search on reddit forums and see that Razer Kraken pro headphones have popping noises, glitch in and out, and just generally stop working at all. This happened to my son after I bought him the kraken headphones. Why do they still sell this? Why haven't they issued refunds for these faulty products? I could try just getting the replacement but I know the problem will still persist. So I'm stuck with headphones that just don't work at all. We are just buying him headphones from a cheaper and better company at this point. I called support and was basically told that they can replace but not refund. Will never support such a shady company that doesn't stand behind their products.

    • Dylan K

      Date: 06/11/2024

      They lack a customer service department. In order to receive any customer service at all you have you have to purchase a subscription to even talk to any representative. It evident that they don't want to help their customers, because their support Web page is set up in a way that to lead customers that need help in a loop. They have no phone number or email address to contact their customer on their website, that is easily accessible.I have to tried to get reach their customer support through different methods on their website. I was redirected and did not receive any response back. It has been a couple of weeks since then.Going forward I will not be purchasing anymore Razer products. I will be contributing repair guides to anywhere I can for what I find with my Razer products. This is all because Razer does not any customer service.

    • Bobby C

      Date: 05/30/2024

      Would give zero stars if allowed. Razer asks a high price for products that arrive defective. They then make you wait more than six weeks for the product to either be repaired or replaced, without regard to the timeline a consumer purchases with (i.e. birthday, Christmas, etc.) Once your warranty has expired, so too has their level of customer service with consumers. They will not even answer questions about sponsored locations for repair, much less what could possibly be wrong with their product. Instead, they treat consumers as though they are stray dogs looking for handouts or scraps, when in fact the consumer just wants a working product that they paid an exuberant amount for. This review is in regard to the Razer Hammerhead True Pro Wireless Earbuds. I purchased as a gift for my son and they arrived with only one earbud producing sound, after I paid more than $200 US for them. The way I was treated afterward is why I will never, EVER do business with Razer again. Additionally, I find it hard to believe that this company has an A+ rating on BBB when most of the reviews are one star and negative.

    • Louis G

      Date: 05/12/2024

      1). My tartarus v2 regular had a key cap that fell off. The key no in working order, the number 20 key (space) is the one missing. I've had this product for greater than two years which places it out of warranty, I understand they won't repair it for free, I was looking to purchase a single key cap. They claim they don't have any replacement parts and want me to buy a new product instead of replacing a single key cap. 2). My Basilisk v3 Bluetooth dingle went bad. This is under warranty and they said they would send me a new one. My shipment was in pre shipment for three weeks. I had to send several emails in which they kept passing g me along to a different individual stating it would be resolved. One of the six replied back to me in japenese . I had to call twice before it was escalated and they don't seem to think their response was inappropriate. The usb dongle has been in stock the whole time and I have yet to recieve it after waiting 4 weeks. Razer does not support repairing products, instead they want you to purchase a new one. The durability , price, and customer service is very inadequate.

    • Devin W

      Date: 02/25/2024

      I purchased a Razer Blade 15 Advanced (2018) RZ09-0238 from an authorized Razer reseller (Newegg) and recently it suffered an issue that caused the camera, microphone, and Logo Backlight to stop working. This laptop was being used for schooling and work so the camera and mic are necessary. Upon looking online, Razer had admitted to other customers with this model (who had reached out regarding this issue) that it is a known hardware defect with the cable that controls these components. Upon reaching out to Razer I was met with a stonewall approach of "sorry this is a legacy product and we can no longer offer support for it" after repeatedly being escalated to higher and higher support teams I was always given this answer. Even after providing evidence to them that this was due to their hardware manufacturer issue and that they have acknowledged this to other customers, they still refused to offer any support or even any sort of discount on a replacement product. They claim this is a legacy product and will not offer any support but are currently still selling the product on their Amazon store for $999. **** never recommend this company to anyone.

    • John H

      Date: 02/13/2024

      I'm going on a month of dealing with Razer support on a laptop issue even though I purchased Razercare. The company has too many hurdles to go through to get support and constantly reply to status updates and inquires with a "we will be in touch in 2 days with the next steps". The warranty process appears to be a scam to intentionally frustrate customers and delay resolution while profiting on extended warranty sales. The support team is either inept or the system is so poorly constructed that it gives the appearance that the company will do anything to avoid resolving the issue at hand. I would give a lower than one star if that were possible.

    • Morgan W

      Date: 02/02/2024

      Razer is certainly obstructing their customers from accessing any support for their products, you can't even contact their support under the support tab on their website, you will be directed to technical support no matter what and tbey have zero power to help, and frequently lie.I got a supervisor on the phone, she cliamed that Razer ONLY abides by **************** law, when asked if they follow *** Federal Law, she backtracked and said Federal law, she then proceeded to admite that their packaging is misleading.Bought a brand new BlackShark V2 pro headset for $310 ******** dollars, to discover that the product was faulty upon arrival, as they headset is kept together with flimsy plastic clips, the reasoning I got from Razer was that the product would be too expensive to replace two plastic clips that were not sealed properly at the factory, not to mention for $300+ you would expect the headset to he help together with metal clips. Razer does not care about honoring their warranty, will make you jump through hours of loopholes on the phone and leave you **** annoyed than you were when you're $300 headset breaks out of the box.First you'll speak to technical support, they will tell you they can't help you and will refer you to the "V.I.P support" which will just copy and paste from their website, say they can't help you and tell you that you'll need to wait for a callback which will result in you being called at a time you didn't ask for, being hung up on with no callback and they just hope you don't come back because they know you'll have to go through days of talking to their support to get anywhere.Wait for the callback, they will tell you the exact same thing.NEVER AGAIN WILL I BUY A RAZER PRODUCT. I IMPLORE ANYONE TO GO WITH STEELSERIES! BETTER QUALITY, BETTER SERVICE!

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