Complaints

This profile includes complaints for HireRight's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HireRight

  3349 Michelson Dr Ste 150 Irvine, CA 92612-8881

• 

  HireRight

  1320 Greenway Dr Ste 930 Irving, TX 75038-7512

• 

  HireRight Solutions, Inc.

  PO Box 847783 Dallas, TX 75284-7783

• 

  HireRight

  700 Corporate Center Ct Ste K Westminster, MD 21157-3035

• 

  HireRight

  4500 S 129th East Ave Ste 200 Tulsa, OK 74134-5885

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A new employer requested a background check and HireRight initiated it on June 11. After inquiring with HR, they state I cannot receive a start date until HireRight completes their report to them. I contacted HireRight on 7/9/2025 and they stated the were waiting for *********, ********* to give information on a criminal case with my information. I stated I have never lived in this area and have no connection to this county to review the inquiry and my information. HireRight stated I should call the county directly to ask them to review the inquiry as they have requested 4 times with no response. I called the **************** on 7/9/2025 and they stated they have no record of the inquiry with my full name and date of birth on file. They suggested I call back HireRight and ask for a confirmation number for the inquiry to search the records directly to complete the inquiry. When I called HireRight on 7/9/2025 they said they cannot share that information with me because the inquiry was made in person and did not receive a confirmation or refernce number. I am requesting HireRight review my correct information to confirm the inquiry in *********, ** and call the county directly at ************ or email them in order to complete my background check and send the correct report to my new employe

  Business Response

  Date: 07/11/2025

  Thank you for your comments. This report is closed. Search locations are not limited to where one lives. As noted in the report on the day of its ordering, searches in this jurisdiction can take longer for reasons that stem from that states appellate decision limiting information with which background checks are conducted. Thank you for your patience during this process. Upon your review of the report, please let us know if you have any question so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at ***********************************************************************************************************************************.

  Customer Answer

  Date: 07/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2nd 2025 I filed a dispute regarding employee dates, the requested information confirming my dates has been submitted but has not been updated, this is putting my job offer in jeapordy and I have called HireRight more than 10 times and have been told they will address this issuepdat

  Business Response

  Date: 07/08/2025

  Thank you for your comments. Your report has been updated. You should soon receive a letter and a copy of your revised report. Upon receiving them, please let us know if you have any question so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at ***********************************************************************************************************************************.         

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HireRight claims to complete background checks within 21 days and this is rarely the case. Every single time HireRight is used they always take Ive 1 month to do their job! I have read countless reviews of people that have lost jobs because of this companies negligence! If you can not do the job stop waisting peoples time and stop ruining peoples lives! Checkr and Sterling always get the job done and within 2 weeks at the most. A month is completely unacceptable! Do your job or Im getting lawyer!!!!

  Business Response

  Date: 06/24/2025

  Thank you for your comments. This report is closed. Most searches completed quickly with one taking longer. Thank you for your patience during this process. Upon your review of your report, please let us know if you have a question about any record or portion of your report so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at ***********************************************************************************************************************************.          

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HireRight was used as a 3rd party to obtain a background check. I was told on 4 occasions that the completion date had to be pushed back 4x due to issues at the county level. The completion date is now at a month since the start of the check. This would normally not be a problem. However, I was able to obtain a background check from 2 other background check companies to the county level within less than 24. Thus raising concern for the validity of the hold.

  Business Response

  Date: 06/13/2025

  Thank you for your comments. This report is closed. Upon your review of your report, please let us know if you have a question about any record or portion of your report so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at ***************************************************************************************************************************************** you for your patience during this process.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of the Complaint:I have been waiting on a background check from HireRight that has been delayed for weeks. The delay is tied to a record check in ******************, **********, which has still not been completed.Each day I check my status, it states that the check will be completed tomorrow. This status has not changed for an extended period. It appears to be a false promise, updated daily, with no real progress being made.I have attempted to get help from HireRight numerous times:Ive called multiple times and have had representatives hang up on me or disconnect during live chat conversations.When I do manage to speak to someone, I am given generic responses and no actual explanation or timeline.I contacted ****************** directly, and they confirmed that HireRight is responsible for completing this background check, not the county. The delay is entirely on HireRights side.The lack of transparency, communication, and professionalism has been incredibly frustrating and stressful. I am currently being prevented from starting or continuing employment because of HireRights inaction.

  Business Response

  Date: 06/05/2025

  Thank you for your comments. We apologize for any frustration during this process. Most searches completed quickly, some on the day the report was ordered. Also. on the same day the report was ordered, notification was provided to you, as well as to the employer, through explicit notation about known delays in this particular search location concerning access to court records. As written on your report, on the first day your report was ordered, and relating to an appellate decision in the state where this jurisdiction lies, the courts will no longer allow researchers access to complete date of birth on record indexes, and have also removed other personal identifying information such as driver's license numbers. As a result of the removal of date of birth,some requests require clerk assistance to process. When clerk assistance is needed, the **** can exceed 30 days. While you may have contacted the court and have been told by a person who you spoke with that HireRight is responsible for preparing background reports, access to records is provided by the court.Access is limited for searching for records and that access is controlled by the court. An estimate provided on the report as to when a search may complete is based on what it may take under normal circumstances. If the search is not allowed to be conducted due to lack of access to the court, by the estimated date, then the estimated date must be adjusted. As we processed the other searches in your report based on the availability and access to be able to conduct those searches, and they completed quickly, so too do we want this one to be completed as quickly as it can be done. We look forward to the completion of this remaining search and the closing of this report to take place as soon as possible.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Began Backround check process with HireRight in April 23 2025. Start date with my company would have been May 13th. HireRight is stating I have been flagged in ***********,Az which is holding up my Backround check and has pushed my start date back thirty days. I have advised HireRight I have never been associated with ***********, ** and to look into it further as there may be a mix up with my name. After several calls with HireRight and zero help, I contacted ***********, Az county Clerk myself who advised me no one from HireRight has tried contact them and also I do not have a record in the county, the record is for someone with a different DOB but a similar name. I contacted HireRight to advise and also provided notarized documents from the ***********, Az clerk and still HireRight has done nothing to expedite my Backround check and resolve the matter. At this point, HireRight is collecting unauthorized information on another person who didnt consensually agree to the background check, since who they are collecting the information on in ***********, ** is not me.

  Business Response

  Date: 05/23/2025

  This report is now closed and the report has been provided to your prospective employer. We thank you for your patience while our vendor obtained information from the Arizona court.  Please let us know if we can be of further service.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted information for my background check and I was contacted that I need to provide more information about a past job. This happened on May 7, 2025. I submitted a phone number to my past company on May 8, 2025 and then submitted tax transcripts on May 11, 2025. I was notified on May 13, 2025 that my report was complete and my job was listed as having a discrepancy. I reached out to HireRight and was told this was closed on May 7, 2025 before I was even contacted and provided the required documents. Now I have to file a dispute because they didn't give me an opportunity to add more information. This is unacceptable *** should never have happened. Now I have to wait 72 hours because the didn't do their job.

  Business Response

  Date: 05/19/2025

  Thank you for allowing us to respond to your questions about our report to you prospective employer.  As you know, we were asked to provide, among other things, verification of your previous employment.  We attempt to to verify employment by calling the employer directly or by using a paid service to which many employers subscribe to handle employment verifications for it.  In verifying your employment with MTS, we were able to verify that you had worked there, but had been unable to verify and end of employment date.  Thus, we reached out to you to obtain documents to verify this date.  This search is now closed and it appears that your employer has concluded that your employment history as reported meets their standards.  I believe this should resolve your concerns.  If you have any remaining concerns, please us contact at ************, or online at ***********************************************************************************************************************************.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone else's name is listed on my background report. When I attempted to call HireRight to have report corrected/updated and resent to my NEW employer. I was told to open a dispute which can take up to 30 calendar days to process. Rep ***** that I spoke with on Friday told me dispute was opened. After receiving email from the recruiter for my NEW career stating that ***** with HireRight NEVER opened a dispute. I then called HireRight again and spoke with ******. She was nice enough to open dispute this matter case # ********. ***** the supervisor keeps dodging my calls. My new position is on the line for huge MIScommunication.

  Business Response

  Date: 05/22/2025

  ************** addition to receiving this complaint via the Better Business Bureau, we also received your dispute filed directly with the company.  Our dispute reinvestigation team expedited your dispute, is working diligently to resolve it, and has been in regular contact with your prospective employer.  I understand that you have been in regular contact with our internal teams as well and have been updated regularly on the status of our work. While I know this process is frustrating, we appreciate your patience as we work through the reinvestigation. We will keep you updated through our internal channels and you will receive a letter and copy of the report with the results of our reinvestigation when we are finished.  I ask that you contact us directly using the same contact and reference numbers that you have been using if you have questions.    Thank you.    

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does background checks in order to work for certain companies. They reported wrong information, I contacted the company and made them aware of the problem. They assured me they will correct the problem. Its been over a month and they still havent corrected the mistake. This is stopping me from being able to work and feeding my family. Im a single dad having a hard time providing for my kids.

  Business Response

  Date: 05/13/2025

  Thank you for your comments. The dispute that was initiated on May 8 is closing imminently and you will soon receive a letter and a copy of your revised report. Thank you for utilizing the dispute process and for the opportunity to respond to your concerns.          

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was retained to perform a background check on me for employment purposes. During the course of the check, it was requested that I upload documents to assist with the verification procedure. I accidentally uploaded unredacted versions with sensitive personal information of the documents requested.I called support to request these documents be removed, I spoke to ***** *****, and she refused to comply. When I asked to speak to a supervisor, she disconnected me.

  Business Response

  Date: 05/12/2025

  Thank you for your comments. Our apologies for any inconvenience or disconnection. HireRight background investigation requirements fall under the federal Fair Credit Reporting Act (FCRA). As per todays call with you, if you would like to replace the documents that you originally submitted, that were unredacted, with redacted ones, we welcome the opportunity to assist with this. However, as matters can be brought for a period of up to five years, reports and supporting documentation submitted to support them, are maintained. While there is no requirement that background reports be deleted after any period of time, HireRight strives towards deletion after five years. Thank you for the opportunity to respond to your concerns.