Reviews

This profile includes reviews for HireRight's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HireRight has 6 locations, listed below.

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  HireRight

  3349 Michelson Dr Ste 150 Irvine, CA 92612-8881

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  HireRight

  4500 S 129th East Ave Ste 200 Tulsa, OK 74134-5885

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  HireRight

  1320 Greenway Dr Ste 930 Irving, TX 75038-7512

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  HireRight

  700 Corporate Center Ct Ste K Westminster, MD 21157-3035

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  HireRight, LLC

  100 Centerview Drive, Suite 300 Nashville, TN 37214

Review Details

• Review fromHeather P

  Date: 02/21/2023

  1 star

  Heather P

  Date: 02/21/2023

  The worst Ive been through! They make you do their job for them and they still make you wait until you can get the drug screen, leaving very little time. I have one day left to get it done which is fine because maybe this is a sign.

  HireRight

  Date: 03/06/2023

  We apologize for any inconvenience. With the receipt of the remaining verification, this report is closed. If you have any question, please contact us so that we may review it with you or file a dispute for you at ************, or online at ***********************************************************************************************************************************. Thank you for your patience during this process.

• Review fromAnthony B

  Date: 02/14/2023

  1 star

  Anthony B

  Date: 02/14/2023

  This company is in the middle of doing a background check for a new job for me. I had another background check with them in August of 2021 and it took almost a month. Well here I am again going into week three of waiting on them to finish so that I can start my new position. This is absurd that it takes them this long. They are costing people money that rely on them to finish their report in a timely manner so that they can start a new job. I really hope that I never have to deal with this company again. The funny thing is, they still have all of my information from the background check in August. They are literally asking for the same items over and over again even though they already have them. This company feels completely incompetent. I wish I could leave less than a 1 star review. And their customer support is no help at all. Just a lot of "I apologize" over and over again but no real answers or solutions...

  HireRight

  Date: 02/15/2023

  Thank you for your comments. We are sorry to hear that you do not feel that you received the level of customer service that ********************** strives to maintain. Your comments are being shared internally in an ongoing effort to make improvements where we can. This report is closed. Please note that both the current and the August reports included decisions by the clients to order a separate report for your additional, separate educational attainments. These orders were made after the original reports were ordered. Each report completed processing, on average, within roughly 7 business days. After reviewing your report, if you have any question, please contact us so that we may review it with you or file a dispute for you at ************, or online at ***********************************************************************************************************************************. Thank you for your patience during this process.

• Review fromKyle S

  Date: 02/09/2023

  1 star

  Kyle S

  Date: 02/09/2023

  Never have I experienced a more convoluted, frustrating, and difficult background check. First time I have ever been personally responsible for providing information for a background check other than my name, SSN, and other basic personal information. Honestly, if I ever get a job offer from somewhere in the future that requires me to go through HireRight, I will more than likely pass on the job due to my unwillingness to be subjected to this ridiculous process again.

  HireRight

  Date: 02/14/2023

  Thank you for your feedback. While most searches completed same-day, others would benefit from any available supportive documents during the verifications process. We do apologize for the frustration that the process can create. While the report closed with ************* Standards throughout, please let us know if you have a question about or would like to file a dispute on any portion of the report by contacting HireRight at ************, or online at ***********************************************************************************************************************************. Thank you for your patience during this process.

• Review fromSanecia J

  Date: 01/30/2023

  1 star

  Sanecia J

  Date: 01/30/2023

  I pray to god I never have to deal with hire right again for a background check all of my information was accurate and Im positive they are prejudice I havent changed any of my information and they said it was self adjucation 3.0. And I called and the representative wasnt smart enough to give me the correct information I needed totally ridiculous Id rather have first advantage for a background check anyway at least they are honest thanks hire right for costing me a job real bright.

  HireRight

  Date: 02/01/2023

  Thank you for your feedback. Concerning the page in a report labeled Self-Adjudication 3.0, this page lists the various record search types ordered by a client, along with the adjudication of the results of each record type, in keeping with their company guidelines. We will review the description of Self-Adjudication 3.0 with staff so that they can provide a better explanation of it, as part of HireRights commitment to maintain a high level of customer service. We welcome any additional questions you may have. If you have a question about or would like to file a dispute about a record in a section of the report, please contact us at ************, or online at ***********************************************************************************************************************************. For questions that concern the prospective employers hiring process, please contact the company directly. Thank you for the opportunity to respond to your concerns.

• Review fromTAJ M.

  Date: 01/25/2023

  1 star

  TAJ M.

  Date: 01/25/2023

  This has to be worst experience I ever been through. I called customer service and each person tell me something different every time. I have been escalated to the supervisor and still no help. I am waiting on one single county for a background check. The county said that they do not have any request from hireright. Hireright claims they have runners to manual get the background check but it was never exercised. Each day they keep pushing my date back. Now the escalation team is being very rude because I keep calling and asking for an update. I see this is an ongoing issue with this organization based on the comments. I pray that everyone on here job is not in jeopardy because of the poor performance of this organization.

  HireRight

  Date: 01/26/2023

  Thank you for your valuable feedback. Your comments are shared internally in the effort to ensure a high level of customer service. We apologize for the frustration that this process brings. While most searches completed quickly, this search involves a source whose search system had problems. The following message from their online site indicates that their system is now up and running. This is their message (redacted of county identifying information): Attention To Our Clerk of Court Customers,As of today, our systems are up and running, including our external e-search system.As we continue to move forward and work through any remaining issues with the systems, please be aware that there may be times that you may experience issues with logging in.I thank you for your patience and understanding.Click here to view the email from Systems.Clerk of Court We anticipate the impending completion of this search.

  TAJ M.

  Date: 01/26/2023

  The internal site was up and not the external site. Hireright customer service said they have runners that can go to the court house and a manual process can be done. Another person said we are waiting to hear back from the courts which was not true. On Monday the external site was up and running and I was told it will be completed this Tuesday which did not happen.Now my completion date is January 31.

• Review fromPaul S

  Date: 01/23/2023

  1 star

  Paul S

  Date: 01/23/2023

  This company is 100% inept at performing employee background checks. First, they use 3rd party companies to get the data, which means they don't even do their own research. Second, they are extremely slow (many weeks to complete simple reports). Third, their online customer service team is unable to provide any level of detail that is meaningful to explain why they are delayed. They simply provide scripted responses to try and pacify the end user. It's clear based on the ******************** reviews and every other site where they are rated that this company is 100% a joke!

  HireRight

  Date: 01/26/2023

  Thank you for your feedback. This report is closed. Most searches completed quickly with one taking longer. Upon reviewing your report, please let us know if you have a question on any section. Thank you for your patience during this process.

• Review fromAdriane H

  Date: 01/09/2023

  1 star

  Adriane H

  Date: 01/09/2023

  This has been the worse experience in my life. Both myself and my prospective employer have been waiting for my background check to be considered complete, it was even expedited from the start. I've contacted customer service numerous times and supervisor *********************. Just to be ghosted and told we will follow up with that team. No one I speak to knows anything and have zero communication within the company. I have provided them with more proof and documentation than what they require and still nothing! This company is a joke how are they still in business.

  HireRight

  Date: 01/11/2023

  Thank you for your feedback. This report is closed, completing in five business days. Upon reviewing the report, if you have any question or would like to file a dispute on a record, please contact us at ************ or online at ***********************************************************************************************************************************. Thank you for your patience during this process.

• Review fromTrang N

  Date: 12/07/2022

  1 star

  Trang N

  Date: 12/07/2022

  Call center is a mess. A lot of misinformations; doesnt seem like the customer representatives have the correct hours of operations. I was told to call back 7AM eastern time for their health screening department so when I did the girl goes its actually 7AM central time, so I was placed on hold for a whole hour waiting for the department to open and when I finally got someone on the line again it sounded just like the same person and this time I was told I needed to talk to another department and theyre not open until 10AM eastern time. She then goes and reassured me under the impression that its 9AM and said that its just another hour of waiting, when its legit 8AM in my time zone. My job is on the line currently due to the miscommunication and misinformations that was told to me and the company Im trying to work for. They told my company that they been trying to contact me since last week but I heard nothing from them until my employer told me yesterday that my job offer will be withdrawn if I dont get this sorted out.

  HireRight

  Date: 12/08/2022

  Thank you for providing your comments. We apologize for any inconvenience during this process. This report is closed. After reviewing it, please let us know if you have any question or would like to file a dispute about any record.

• Review fromRobyn B

  Date: 11/25/2022

  1 star

  Robyn B

  Date: 11/25/2022

  A horrible experience. Both myself and my prospective employer have been waiting for weeks for my background check to be considered complete. I've contacted customer service numerous times and it's clear none of the representatives really know anything and have zero communication within the company. I have provided them with more proof than what they require and yet here I still wait. A joke of a company.

  HireRight

  Date: 11/28/2022

  Thank you for your feedback. We are sorry to hear that you feel you did not receive the great customer service that ********************** strives to maintain. This report is closed. After reviewing your report, if you have a question about a record or if you would like to dispute a record, please contact ** at ************, Option 1, or online at https://support.hireright.com/north-america-568ca8b6/4-after-your-background-check-1ca64c7f/1-dispute-the-accuracy-of-my-background-report-or-testing-results-cfbda3e9.

• Review fromVanessa T

  Date: 11/18/2022

  1 star

  Vanessa T

  Date: 11/18/2022

  The experience I had with HireRight conducting a background investigation was the worse I have ever had in my 30 year career! Their level of incompetency is literally indescribable! Vizient is the company that has contracted with HireRight for my background check and it has been a nightmare!!! HireRight could not verify my seven (7) year address information, although I have lived at the same address for over eight (8) years. Then it was a problem with them verifying my seven (7) year employment history, yet I was able to provide W-2/IRS reports. They could not verify my education but I was able to present my College Transcript. The killer for me was the criminal portion of the background. They sent Vizient a 30 year old criminal investigation report that (1.) was not me since I was in college during the timeframe lisited, verifiable by my College Transcript, as well as having become a new mother -my daughter is a 27-year old college graduate! I am not going to even address the fact that since ****, I have worked for the County, State and ******************* and have a Federal Security Clearance!!! Besides that, according to the Vizient Recruiter, nothing appeared for me criminally when the same information was submitted to the Nationwide and State of ******** Law Enforcement databases! How is that even possible since all ************************ are connected?! But I'll put all of that on the back-burner. What is really baffling is the fact that HireRight was asked to conduct a background investigation for a specific timeframe-seven (7) years- and they submitted data for over 30 years ago? No one from HireRight or Vizient can explain how that happened. When I called to request a copy of this alleged report by email, I was told to "expect it within **** business days! By email?!! The bottomline to all of this is simple: HireRight ***** at doing a quality, professional job. I suggest that anyone being investigated by HireRight choose an employer who does not use them

  HireRight

  Date: 11/21/2022

  Thank you for sharing your comments. We do not currently show that you have filed a dispute concerning any record in your report. Pertaining to address listings, there are a few addresses that are listed as relating to you. If you feel that any of them are incorrect, please contact us. With reference to employment verifications, supporting documents can sometimes help to be able to provide at least a partial verification when a full verification is not possible. Concerning court records, there are records that are reportable regardless of age. Regarding your request for a copy of your report, we have both e-mailed and mailed out copies of your report to you. You should have received the e-mailed copy. The mailed copy should arrive to you within the next several days. If you do not receive either copy, please let us know so that we may re-send it to you. If you feel that there is an error in your report, or if you feel a record should not be listed in your current report, please contact us so that we may review it with you or file a dispute for you. Thank you for the opportunity to respond to your concerns.