Reviews
This profile includes reviews for Parcel Pending's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 130 Customer Reviews
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Review fromNi C
Date: 03/13/2023
1 starAwful. System breaks down, it's been weeks and they've done nothing. We need our packages!Review fromErica G
Date: 03/09/2023
1 starThis company had a great idea but unfortunately not the fortitude to make it a success. My package has been stuff in this locker for almost two months and they keep saying they will have someone to fix it, giving our community the run around. What if it was medication. You should be embarrassed and slapped with a penalty, actually you should get dropped.Review fromErika R
Date: 03/02/2023
1 starParcel pending screwed me out of $120. Their system wouldnt register that I had picked up my package and kept charging me. It took a month for them to finally tell me they wouldnt take responsibility for the fees they cost me. Because of their reoccurring charges my bank account got pushed to overdraft fees of $120. They told me to make my bank fix it; after I had told them my bank wasnt responsible for their mistake and couldnt refund me. Parcel pending owed me money and spent a month dodging my calls and NEVER RETURNING MY CALLS. absolute trash!!!
Parcel Pending
Date: 03/09/2023
Hi *****, Please provide your telephone number and address so we can confirm your account and we will reach out to you directly. Thank you.Review fromAugusta G
Date: 02/21/2023
5 starsAwesome service, ********. You made your company proud. Also, your great attitude and professionalism just did for me. You went above and beyond, and l appreciate you. Thank you.Review fromKeith P
Date: 01/24/2023
5 starsI used Parcel Pending at *********************** in ******. The notifications always came timely and we were always able to pick up our packages on our own time. Never had a problem. Loved this service.Review fromchristine c
Date: 01/19/2023
1 starMy apartment use parcel pending so they charge me three dollars every month for service. I have setup my account and it is on my lease that I will pay for parcel pending service because it is required. I got a package but I didn't get any notification from parcel and it was not inside of their box so obviously I am not getting service that I am paying for. My property manager is useless and won't do anything about it. I contact parcel pending directly and I never got any answers from them. So basically I am paying for stuff that I can't use because parcel and a property manager won't do anything about it.Review fromPaulette S
Date: 01/16/2023
1 starThey give you numbers for empty lockers and charge you a fee everyday you dont pick it up for empty lockers no product inside. They take the money straight out of your bank account bank robbers is a better nameReview fromRosalin C
Date: 01/04/2023
1 starIn my complex we have parcel pending. When I loss a package they do nothing. There have been times were I find packages in the box that dont belong to me. I have in home business. Sometimes the packages are not in the box and all they say is contact complex. I bounce from complex and parcel pending nothing comes out of it.Review fromLiam C.
Date: 10/26/2022
1 starDO NOT USE PARCEL PENDING!!!!! When you move apartment complexes and your new one doesn't incorporate Parcel Pending, their website tells you in order to Close your account you need to go to their app. Then, when in their app it says you need to contact **************** in order to do it. I contacted **************** by email, they even had a drop-down option for "Close My Account", so this must be a very common method of closing it. They deliberately ignored my **************** Request for an entire week, so they could charge me another time and they did. They purposefully make it as difficult as possible for you to close your account when moving, because they know that most people will let it slide if they charge them an additional month... AFTER THEY'VE ALREADY MOVED AWAY!!!!! It doesn't matter if you refund the charge Parcel Pending, you already took it from my account AFTER IT WAS CLOSED in the first place! Do not do business with these scumbags! Oh and you know what else? Amazon uses delivery couriers so frequently, kinda like Doordash drivers, and they WILL NOT have access to your Parcel Pending lockbox! 75% of my packages the year I used the service never had one single chance of being put in my Parcel Pending safe that I pay for! USELESS SERVICE!!!Parcel Pending
Date: 10/27/2022
We do apologize for your experience. I tried to find your account with the name and email address you provided in your review, but I was unsuccessful. Please provide the correct contact information for your Parcel Pending account and I will rectify the issue. Thank youReview fromKa A
Date: 10/19/2022
2 starsI have been using parcel pending for a couple months now. Setting up my account was a bit difficult since things kept going wrong so they had to delete my profile and start over again. Second Ive had packages left out side a locker while others were out in one. (They arrived at the same time) and I dont get a notification for it. Third their customer service isnt great. Anytime I call theyre quick to get me off the phone and when I ask questions the answers that are given are very helpful. If your place of living does not require you to use them. Then dont.Parcel Pending
Date: 10/27/2022
We do apologize for any inconvenience you have experienced. Please contact our ************* team at ************ for further assistance so we can resolve your concerns.
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