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Business Profile

Lockers

Parcel Pending
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Parcel Pending's headquarters and its corporate-owned locations. To view all corporate locations, see

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Parcel Pending has 2 locations, listed below.

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    Customer Review Ratings

    4.28

    Average of 131 Customer Reviews

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    Review Details

    • Ramzy S

      Date: 02/18/2025

      Setting up my account was a little more difficult than expected but I believe it was due to the apartment complex not having registered me in a timely manner. Enter ***** ******, who I spoke to on the phone from Parcel Pending, she not only was able to help me get set up but she also remoted into my apartment's lockers and synchronized them then verified I was set up properly to ensure my packages that are destined to arrive today (in a few hours) would be delivered successfully. A+ service! :)

    • TK K

      Date: 02/01/2025

      I had an awesome experience working with ***** ****** who was able to track down my missing package. She was very helpful and provided awesome customer service.

    • Curtis P

      Date: 01/23/2025

      This has been one of the best businesses to work with involving security and privacy on my personal items (backpacks + art)

    • Shayli M

      Date: 01/16/2025

      The agent that helped me, ***** ******, was very attentive and made this easy to navigate. She was able to open the locker for me remotely and made sure I got the package. Really appreciate her patience and help. She was also able to resolve the charge I incurred in error. Thanks *****!

    • Desira C

      Date: 12/12/2024

      The gal that helped we was so helpful and kind and made it a pleasant phone experience Thank you ******

    • Peggy W

      Date: 12/02/2024

      Thanks ******, kudos for parcel Pending for hiring you. Now go pick up a nice bonus from HR, if they value employees like you.

    • Jerome W

      Date: 11/21/2024

      ****** was awesome helped me out to retrieve 3 month old packages was very professional and made the conversation fun and at ease

    • Tara F

      Date: 11/20/2024

      The customer service is great, they have a call back option so you dont have to wait on the line. ***** ****** helped me with an issue today without an hassle at all. The system isnt perfect but when its not the customer service makes up for it!

    • Colin B

      Date: 11/19/2024

      ***** ******, was extremely helpful and patient. She diligently worked to resolve my issues and explained everything along the way. Greatly appreciated the support!

    • Mariella M

      Date: 11/05/2024

      I would like to give 0 Stars!Parcel Pending charged me registration fee 2 times within 1 month. Ive called 4 times have an open case # and ticket # and my building management also spoke with Parcel pending on my behalf. They keep saying it is denied ( refund for the extra charge) because it is too old! It is fraudulent to charge me 2x for registration fee and they should take accountability for their mistake and provide good customer satisfaction and refund me no matter the date of transaction Im still a customer in same building they should do the right thing and refund me! **************** cannot transfer call to accounting or supervisor and nothing is done. Terrible service! CORRECT YOUR MISTAKE AND REFUND ME!

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