We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lockers

Parcel Pending
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Parcel Pending's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Parcel Pending has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.28

    Average of 131 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Babs G

      Date: 10/31/2024

      I was having loads of issues in a 72 hr period with an empty mailbox and charges for late pick up beginning to kick in :( ***** ****** was SO helpful, professional, kind and mega speedy in getting the issue resolved and helping me understand why/how the issue arose and making suggestions for any future issues. She also confirmed that I had the correct contact info. so I could reach parcel pending quickly if I ever had future issues. THANK YOU MS. ***** for the help + speediness of resolution!!! YOU are a dream + awesome asset for Parcel Pending!!!!

    • Daniel B

      Date: 10/14/2024

      ***** ****** was amazing. She was very helpful with assisting me with my issue. ***** had to do a bit of digging and work to resolve my issue. Parcel P has a gem in *****!!

    • Sidnie J

      Date: 09/27/2024

      ***** assisted me today with getting my account up and running and she was amazing. She patiently instructed me every step of the way on how to set up my account and recover my packages. I was very pleased with her customer service :)

    • Aria C

      Date: 09/27/2024

      I spoke with ***** ****** today about a few persistent problems Id been having with receiving the wrong units packages along with the system not registering that I had already picked up a package. She was so kind and patient in helping me get these issues resolved. She was quick and efficient as well. She deserves all the praise and kudos in helping me with these issues when the other avenues I tried didnt work.

    • Abbas Y

      Date: 09/25/2024

      They have great costumer service, Been assisted by *****.I had a problem with my account deactivation due to my bank card and ***** was so helpful and solve my problem east and fast. Great job.

    • Alan K

      Date: 09/19/2024

      *********************** from Parcel Pending was very helpful in getting me into are package room when a delivery was made the day before without giving me a access code to get package.

    • Ni G

      Date: 09/17/2024

      ***** ****** WAS GREAT AND HELPED ME GET WHAT I NEEDED. SHE DID NOT STOP UNTIL I WAS ABLE TO ACCESS MY ACCOUNT AND STAYED ON THE PHONE WITH ME UNTIL I GOT IT GOING. THANKS!!

    • Rochelle S

      Date: 09/16/2024

      Had some major issues with the app and getting parcel pending account set up for our new apartment.Great customer service/assitance from ***********************. She stayed on the phone with me through the entire registration/account set up process and helped make sure we were linked to the correct apartment account. She was extremely helpful and was able to get all the issues resolved quickly.

    • Mike M

      Date: 09/16/2024

      I was having some trouble registering my parcel pending account at the new address. When I called I was connected to a *********************** that was incredibly helpful, she absolutely crushed it. It made an otherwise frustrating task while moving relatively simple and she got everything resolved quickly.She should be the standard every parcel pending *** is held to.

    • Marcial R

      Date: 09/10/2024

      I recently had the pleasure of working with ***** ****** from Parcel Pending, and I couldn't be more satisfied with the assistance I received. ***** was incredibly knowledgeable and patient, guiding me through the process of setting up my account with ease. Her professionalism and friendly character made the entire experience seamless and stress-free. Thanks to *****, my account is now up and running smoothly. I highly recommend her for anyone needing support with Parcel Pending. Thank you, *****, for your outstanding service!

    Parcel Pending is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.