Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Trinity Property Consultants has 113 locations, listed below.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  100 Bush St #1625 San Francisco, CA 94104-3941

• 

  South Shore Lakes Apartments

  3850 FM 518 East League City, TX 77573

• 

  Trinity Property Consultants

  1500 Bellemeade Dr SW Marietta, GA 30008-3683

• 

  Trinity Property Consultants

  1000 Barone Ave NE Brookhaven, GA 30329-1698

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am supposed to move into the *** apartments on 07/14/22. Per my lease agreement, I had to pay my first month's rent, $890, and set up utilities before the move-in date. My roommate and I have been calling for months with no answer from the property. Today we finally got an email giving us a unit number and a log-in to pay our rent. Once we set up our account and paid, we noticed that the unit number on our account was a different number than we were originally given in our email. We called the apartment multiple times, and the one time they answered they immediately hung up. We can't get ahold of anyone to figure out what our unit number is so that we can set up our utilities. Without the utilities set up, the complex won't give us the keys to our unit.

  Business Response

  Date: 08/08/2022

  Hello Emma!

  Thank you for reaching out. Could you please clarify which Hub you are moving in to? We have two: *****************, and *******************. We used to have ******* ***********, but recently sold that community. The Hub *********** is now ***********.

  Thank you,

  Trinity Property Consultants

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking a refund for the following utilities **** that my partner and I paid out of concern in regard to our credit scores. We are in no way responsible for generating the utility **** in question, as we were no longer legal residents of the property after 05/31/2022.- The utility **** we are seeking a refund for was for a total of $93.73.- The billing period began on 06/01/2022 extending through 07/05/2022.- The attached document from ******************* utilities company, proves that we paid our utilities through the end of May 2022. This document also shows that we were held responsible for a utility **** of of $93.73 which we paid out of concern in regard to our credit scores. - It has been communicated to me by the ******************* utilities company on multiple occasions that Habitat @ ******************* apartment complex is responsible for refunding us for the Utility **** of $93.73 that was incurred between 06/01/2022- 07/05/2022.I have attached documents from the ******************* utility company that document the billing periods and monetary amounts. Also attached is our final billing statement from the Habitat which proves we are not to be held responsible for the utility **** of $93.73 incurred between 06/01/2022- 07/05/2022.Thank you for your efforts in helping my partner and I resolve this issue.Best regards,************

  Business Response

  Date: 08/08/2022

  ****, thank you for reaching out. While we would love to help you, Trinity Property Consultants sold The ****************************** to Greystar on October 13, 2021. Any billing disputes past that date should be discussed with Greystar. We recommend you reaching out at https://www.greystar.com/.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** = Death Sentence...This place is complete TRASH!!! i had to place multiple maintenance requests the day I moved in and only 2 of them has been completed. One of the requests 4.5 months later still have not completed. Now I have a flooded apartment and NO AC in GEORGIA in AUGUST!!! I was told by maintenance this would be fixed within 24 hours, it wasn't. I addressed the issue after 2 sleepless nights because my unit was at 80 degrees and I was basically told by management and maintenance that their "vendor" was notified and there were several other unit that has been without AC for over a week. Also, valet trash is TERRIBLE they pick up when they want too. SAVE YOUR MONEY!!! its better to spend a little extra a month and save an eat out day once a week then to give these people their money. I am seriously consider a lease break and pay WHATEVER it cost to get out of this place asap I dont know that I can wait til May 2023 to lease!!!! the worst place EVER!!!!

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having problems with staff they are very rude to the residents . If you complain about something noting is done . Deal with it you have a lease . I have an autistic child he also need rest because the excuse I get is their toddler so its okay for them to jump and make noise all day .Last year was they have a dog so there nothing we can do . No one to help me . .

  Business Response

  Date: 08/08/2022

  ******** thank you for taking the time to share your experience. We appreciate your patience while we work with your neighbor. As we discussed, if you are experiencing excessive noise during the day, please reach out to us immediately so we can investigate in person. If you are experiencing noise after hours, then please record the noise and send it to us at ********************************************. Once we have concrete evidence, we can proceed with next steps.

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former resident being charged for a utility billing period that started after my move out date. I have confirmed this with the ******************* utility company.- I moved out on May, 31, 2022.- The utility billing period that I am being asked to pay began June, 01, 2022. extending through July, 05, 2022.- The utility **** is $93.73 I have been trying to contact both the ****************************** office by phone, and have started a support ticket through Greystar's online portal. Neither entity has contacted me to resolve this specific billing situation.I also want to note I am aware that Greystar is in the process of figuring out what if any amount of our security deposit I will receive. I am aware that an appropriately filed utility **** for my last month of occupancy, will be figured into the final amount of returned security deposit.

• Initial Complaint

  Date:07/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,This business offered me a lease agreement twice and then has gone back on their agreement. On 7/19 I was sent a renewal offer with certain rates that I accepted. A lease is suppose to be sent afterwards to be signed. On 7/27 my significant other and I went to the the leasing office to confirm that we had accepted the agreement and to confirm that we were locked in at that price. Today on 7/28 I was sent a letter saying that I had selected a different offer that was $300 higher and a lease for me to sign with this different price point. When I went into the community office to speak with the manager she stated that there was a "glitch" in their system and we were offered too low a rate and that the offer we had originally accepted was no longer valid due to the "glitch". I feel as if this is incredibly unethical behavior. We called and asked to be on the email chain to the assistant property manager had sent to corporate about our situation. In the email chain assistant property manager fabricated events and stated to their supervisor that we were informed of this change and that the business never had accepted our offer before hand. They have only offered the options now of a price that is $300 higher due to this "glitch", they can "try" to lower the price, or we can give them 60 days notice to move out. This is incredibly unethical behavior that needs to be addressed and I honestly don't know how often they have been doing this and taking advantage of tenants around the country.Thank you.

  Business Response

  Date: 08/03/2022

  ********, thank you for taking the time to share your experience. We understand your frustration, and apologize for the confusion caused by a glitch in our leasing software. The quotes generated were incorrect. For this inconvenience, we have kept your rate the same. If you have any questions, please reach out to us at **********************************************************.

• Initial Complaint

  Date:06/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property managers wrongfully disposed of our daughter's belongings. We have been paying on time every month and paid the rent for the month of Jun in accordance with lease, but they still threw out our daughter's belongings. There was no reason why this was done, there was no contact saying they were doing this. Our daughter literally showed up to her apartment with all her belongings gone.

  Business Response

  Date: 07/08/2022

  *******, thank you for taking the time to share your experience. We understand your frustration, and appreciate your patience while we investigated. We talked with our team, vendors, and neighbors, but no one has recollection of your daughters items. We have not actively moved out any items, so we cannot help with your missing items. If you have any questions, then please reach out to us at *****************************************.

  Additionally, The Hub *********** is a Red Tail Residential property, so we do ask you to reach out to them if you would like to further escalate this issue. Red Tail Residential is a sister company to Trinity Property Consultants.

  https://www.rtresi.com/contact-us

  Customer Answer

  Date: 07/08/2022

  When we signed the lease it was through Trinity. We were not informed about Red Tail.  The most recent email I received from The Hub on 23 Jun 2022 was from *************************************** and the website also states Trinity Property Consultants. Doesnt matter who the property manager is. If they are saying our daughters property was stolen and someone broke into the apartment, why were we not informed of a break in? Or are you accusing the new roommate, whom we were not informed of, of stealing or disposing of our daughters belongings? Why was the new roommate not aware of our daughter living in the apartment? All we want is the value of our daughters belongings and refund for **** and July rent since our daughter obviously could not stay there.
  

  Business Response

  Date: 07/12/2022

  *******, thank you for following up. You are correct, Trinity and Red Tail Residential are still connected, and that is how we were able to investigate these details. However if you would like to escalate this to the correct corporate partner, we ask that you reach out at https://www.rtresi.com/contact-us.

  We are not saying that the apartment was broken into, nor were your daughter's belongings stolen. With the information that we have, we are not able to make those conclusions. We have done our investigating and asked all of those who have been in the apartment. Thank you.