Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

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  Trinity Property Consultants

  2700 W Powell Blvd Gresham, OR 97030

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  Trinity Property Consultants

  3530 Old Chamblee Tucker Rd Doraville, GA 30340-4158

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  Velo Apartment Homes

  3481 S. Fenton Street Denver, CO 80227

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  Trinity Property Consultants

  100 Asbury Cmns Dunwoody, GA 30338-5824

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently lived at the social 2700 in ***********,** I moved out in July and Im owed my security deposit back and Ive yet to receive it and we are now entering October its no way it should take this long to get my money back.

  Business Response

  Date: 10/07/2022

  ******, thank you for reaching out. Unfortunately management has transitioned from Trinity Property Consultants to Red Tail Residential. Please reach out to them for further assistance. Thank you.

   

  https://www.rtresi.com/

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ************************************** officially secured a Social **** apartment on June 06, 2022 (Exhibit 1). The first move in notification was sent on Saturday August 13, 2022 (Exhibit 2). I decided to move in on the August 20 as required by them. However, the room was not ready. I was initially told that the room would be ready but that did not happen even after a week. I came back on the 29th the room was not ready; a clear violation of Section 24 at Page 7 of 10 of the lease agreement. I busted out and told the official present that I would report should it not be ready. They apologized and quickly sent in cleaners to work on the place and promised of having me move in on August 30. I followed it up with emails requesting for a refund as shown in Exhibit 3. The keys to my room was officially handed over to me on Thursday, September 1, 2022. I quickly followed it with a mail also in Exhibit 3. I complained requesting for refund discussion only to even know that, the initial mail was not received by the Property Manageress, as a different email address was given to me as hers. I was then told it was a general complain receiving email. I had to forward all emails to her after I insisted on having her email address. A meeting was scheduled after I complained about charges for late payment (Exhibit 4). However, on September 9, 2022, the Property Manageress told me she cannot give me a refund or recredit because they have not violated any lease agreement and that the August full payment is valid. She even agreed that I go ahead and report to authorities when I informed her that it was my last resort. I told her I wont be paying any surcharges on my account due to the lease bullying tactics. Based on all that has transpired between The Social 2700 and myself, I hereby file an official complaint for a resolution. Thank you!

  Business Response

  Date: 09/13/2022

  ******, thank you for taking the time to share your experience. While we would like to help, Red Tail Residential manages this property. We recommend that you reach out at https://www.rtresi.com/.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were several work orders never fixed in my apartment, they'd say completed in my notifications, & no one would come in my apartment. I have documentation of everything. I was experiencing a high risk pregnancy at the height of COVID and was on bed rest. WhenI moved in, the carpets were stained red and blackened at the door entranceways. As I only rented a room, when I moved in, THERE WAS AN ENTIRE QUEEN ***** BED SET ** IN MY ROOM THAT THE ***** SAID I HAD TO "TAKE UP WITH MY ROOMMATE--ITS HIS". Carpets weren't cleaned bc I bought a wet vac vacuumed it out of the. I asked for the flooring to be replaced & was told by a leasing agent that the manager said "I'm not spending my bonus money on that." I had ridiculously high bills trying to get the ** to an acceptable level (set to 72 & 89 degrees in the apartment at 11 pm ). This, I was told, could not be fixed for a while, because I had 13 other people with ** issues. I said that this work order had been in for over 4 months. The thermostat was hanging out of the ************taped over in places. There was a massive hole in the dry wall and the thermostat itself was hanging by a thread. There was mold in the ac unit itself. The ac took at least a month to fix. No temp ac was given to me. The leasing staff said they replaced the air filters, but hadn't replaced in AT LEAST 3 years. There was a massive hole in my doorframe that literally caused $250 monthly electric bill. Work order was in the system 8mos. until I told the office I was leaving due to the issues.This is considered an emergency, which in my lease, said "acceptable timeframe to be fixed is 7 days" and if its not fixed, the tenant reserves the right to break the lease with deposits in tact. I have a $3000 move out statement w/o descriptions of broken down charges. Leak in apt for 2 weeks warped the lvp in kitchen. Rotting wood under sinks. Discrimination on a protected class. Fair Housing issues. Everything. Please reach out to me.

• Initial Complaint

  Date:08/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied through trinity property on August 15th for Renew Millbrook apartments. *** spoken to ******** and ******* and they both been giving me the run around. First I didnt have enough income to move to the property then I was told I can move in and their waiting on my back ground and to see how much my deposit will be. 16 days later today 8-31-2022 I spoke to ******* ***** ******** ************* said they still dont have my background check so she might just have to deny me. I feel that they havent given me a legit reason why I havent been able to move to these apartments that I am being discriminated against. I need a legit reason why I havent heard anything and its been almost 3 weeks. I paid $50 for a application fee & $250 holding fee for the apartment. They never reached out to me not 1 time I had to constantly call ******** and ********* manager is still clueless. Before I put the application in I explained to ******** what my financial circumstances were before I ever put in the application. she told me I have enough income and whatever amount my section 8 doesnt cover I can pay out of pocket. I would have never applied if she wouldnt have told me that.

  Business Response

  Date: 09/12/2022

  *****, thank you for taking the time to share your experience. Upon investigation, we see that you did not pass the income qualification. When this happens, we cancel the application and refund the application fees. The return is processed in the form of a check. Please be on the lookout in the mail. Should you not receive your refund, then please reach out to ********************************************. Thank you.

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in The Icon Apartments and Trinity has accepted $3,145.00 from my state assistance that covers rent for six months. I have an email from the state to confirm that this money was deposited to Trinity. It was applied June 28th which was two days before they changed ownership. They have failed to transfer those funds to the new owners and now they are attempting to evict me and have added an additional $500 charge. They are claiming I have to the end of the week to move out. I have documentation that I will send upon request.

  Business Response

  Date: 09/13/2022

  **********, thank you for taking the time to share your experience. Earlier this year, management transitioned from Trinity Property Consultants to ********************. While we would like to help you, we recommend you reach out at https://********.com/. Thank you.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15, 2022 my wife and I was supposed to move into an apartment, ********************** (**** ************* ***********, ********* *****) Upon the morning my wife reached out to one of the leading agents and she proceeded to tell her the apartment wasnt ready and offered us an alternative apartment, which still needed work done. Along with the initial apartment also needed a good bit of work done and it hadnt been completed. My wife and I signed a contract a week or so prior stating our designated apartment, paid them on July 12, 2022 for a total of $1,347 which included the prorated rent and deposit I believe so. On July 18, 2022 we got an email which indicated our full refund amount, and was told within a month but more than likely sooner wed receive the check in the mail. With many failed attempts to get ahold of them and ask for more information on where the check is weve decided to take a bigger action so hopefully nobody else encounters this same issue. My wife and I can both provide call logs and emails pertaining to this issue.

  Business Response

  Date: 08/30/2022

  *****, thank you for taking the time to share your experience. Earlier this year, ********************** transitioned to new management. They are managed by Red Tail Residential and can be reached at https://www.rtresi.com/. Please reach out to them to escalate your concerns.

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would not recommend moving in ***************. Unreliable maintenance staff and office staff. My roommate and I have been requesting maintenance to fix our INTERNET, STOVE/OVEN, and room lights that have not been working since MOVE IN DAY. We paid rent the 1st of August to move in to a unit that had a ripped up couch, missing furniture pieces, a stove/oven that doesn't work and no internet, along with other things not working and missing. WE ARE IN COLLEGE TRYING TO SAVE MONEY AND CANT MAKE FOOD IN OUR KITCHEN THAT WE PAID FOR AND THE INTERNET DOESNT WORK THAT WE PAID FOR.

  Business Response

  Date: 08/22/2022

  *******, thank you for taking the time to share your experience. Early this year, management changed from Trinity Property Consultants to Red Tail Residential. If you would like to escalate your concerns, please reach out at https://www.rtresi.com/.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am tenant in the Renew in White ***** . I have written multiple maintenance request in regards to the inhabitable conditions of this unit. From the start moving in on June 13 2022, I had a leak from the side of kitchen wall came from upstairs apt . Then a few weeks later on July 18 it was leak from the living room window when it rain the water would drip down into my living room area . I was told that maintenance fix the outside but not the inside and again it was leaking after it rained again . Now as of today August 9 2022 I come home from working an overnight shift to my refrigerator being off aswell the stove being off . I decide to see if it was switch break and flip it and after few mins nothing happened . Then I noice a fuzzing noise coming from the box so I left it alone and fill out yet another maintenance Request as well went to the office As it open to let them know what was going on as I giving oh a maintenance man will come but we dont know how long it will be then a few hours later I went back to the breaker and notice that it was leaking from the top . I then call BGE and the local fire department for questioning about the fuse box and what should i do They told me it was a maintenance Problem and that they need to come fix it. Now on august 13 2022 I woke up to a puddle of water on the floor from the ceiling was leaking thought it was the ** unit put in a request for maintenance they came Monday late afternoon to look at it and started taking the drywall off and then noticed it was a leak in the hot water pipe the contractor request for maintenance as well as I did and again maintenance never came now its been 48 hours and I have a hole in my ceiling with hot water coming down in totes . I was told they cant turn off the water and this is not in the emergency . Nobody in the leasing office has reached out on my concern . This is my 1st Apartment experience in the last 2 months been h*** .

  Business Response

  Date: 08/17/2022

  *******, thank you for taking the time to share your experience. We sincerely apologize for the inconvenience this leak has caused. Upon investigation, weve identified that a clogged condensate line from a neighboring A/C caused this. The leak was repaired on Monday. All the drywall is being repaired today. We understand that a living room blind was also damaged, so we will be replacing that as well. Once the repairs are completed today, the onsite team will follow up with you. If you have any immediate needs or questions, then please reach out to *********************************************.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rent at The **** is $2000, at least for my unit, plus additional amount for pet and storage. Since the time the new Management, Trinity Property Management, has taken over it has been nearly impossible to get a hold of them for concerns, complaints, issues etc. Their policy, it seems, is if tenant concerns are not addressed they do not exist. The upkeep of the building has significantly deteriorated. It is a luxury building and I did not agree to this. Over the past 5 days I have called the property management multiple times and left voicemails, I have also sent 5 emails without any returning phone calls or emails to address the expressed concerns and questions. Trinity management and the property manager, *************************, must be held responsible for the lack of action and communication

  Business Response

  Date: 08/16/2022

  Hello ********,

  Thank you for taking the time to share your experience. Management transferred from Trinity Property Consultants to Red Tail Residential earlier this year. If you would like to escalate your concerns, we ask that you reach out at https://www.rtresi.com/.

  Thank you,

  Trinity Property Consultants

• Initial Complaint

  Date:08/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had moved into the **************** location owned by Trinity Property Consultants. When I had moved in the apartment was not fully cleaned to the degree of cleanliness I was expecting, but I am not picky. There was dust/dirty on the ceiling fans, dust/dirt on the window *****, the stovetop burner pans had been stained and there had been supplies left around the apartment. This information is necessary when considering the circumstance I will mention later.Upon move out, I read the terms of the lease agreement that BOTH parties had signed to familiarize myself with possible charges and mitigate them. I was born in a very strict household to leave a location better than how I found it. I spent two full days cleaning the apartment, so that I would not be liable for cleaning charges. During the walkthrough of my move-out I asked asked the maintenance supervisor if anything looked uncleaned, his response was "No this is normal wear." Later I receive move-out charges of $199.73 from the apartment complex forwarded to Trinity Central Billing Team, a third part collections agency. My balance consisted of $70 for a carpet clean, $90 for general cleaning and $39.73 for utilities charges (even though I had already paid my final utility ****, so this charge is NOT valid). The billing practices by Trinity Property Consultants are not consistent with the terms of the lease. Paragraph 38 in the move-out section of the lease states "If you don't clean adequately, you'll be liable for reasonable cleaning charges-including charges for cleaning carpets, draperies, furniture, walls, etc. that are soiled beyond normal wear (That is, wear or soiling that occurs without negligence, carelessness, accident, or abuse). Based on the the paragraph provided in the lease regarding move out procedures and the pictures I have attached showing the condition of the apartment, there is no soiling BEYOND normal wear and I should not be liable for cleaning charges.

  Business Response

  Date: 08/12/2022

  ***** thank you for taking the time to share your experience. At move-in, all residents are asked to inspect their new home and inform of us of any items that are not up to par. Upon review, we do not see any notes on your move-in inspection forms. If given the opportunity then, we would have happily addressed those issues. Upon move-out, the assistant manager and facilities manager walked your home with you. On this walk, you were informed of items that were not considered normal wear and tear. After move-out, we found that those items were not addressed, nor was the apartment cleaned. These items were applied as move-out charges. If you would like to walk through each line-item, please reach out to us at ********************************************.

  Customer Answer

  Date: 08/13/2022

  I do not understand how you can confidently say that the photos provided show that the apartment was unclean and Soiled beyond normal wear. Please indicate which photos, if any show the apartment being Soiled beyond normal wear. I was not informed on my move out walk through of any item within the apartment that were soiled beyond normal wear. I was told by the property maintenance supervisor that the apartment status looked to be considered normal wear when I asked him his thoughts on the condition of the apartment. I am restating this once again, the lease agreement that both myself and **************** both signed says that I will be liable for cleaning charges for item in the apartment beyond normal wear. The carpet and the apartment as a whole was NOT left in a condition soiled beyond normal wear. By charging me erroneously for cleaning charges **************** is violating the signed lease agreement. Please have the erroneous charges removed from my account.

  Business Response

  Date: 08/16/2022

  ***** thank you for your patience. We understand youve been working with ******** and have come to a resolution. We appreciate your patience and understanding.

  Customer Answer

  Date: 08/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The dispute has been resolved. 
  
  Regards,
  
  ***********************