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Business Profile

Security Cameras

Netvue Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two items from Birdfy/Netvue on 12/29/2024; a ************ Panel and a Birdfy Anti-Scattering Seed Cover, at a cost of $53.72. On 1/4/2025, I received an email that the items had shipped; as of 4/8/2025, nothing has arrived. On 2/1/2025, I called and messaged about the lack of delivery. They said the shipment was still out for delivery, and that they would not cancel or refund the order until it was delivered. On that same day I received an email saying We will confirm the latest status of your package with the logistics provider and get back to you within 1-3 business days. We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding. If you have any further questions or concerns, please dont hesitate to contact us.I have received no such confirmation, and indeed zero communication since this message was sent committing to communication within 1-3 business days. It has been over 80 days since I paid for this product, and I feel I have done what is reasonable to report the withheld items to the company.

  • Initial Complaint

    Date:01/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered (confirmed) 11/29/2024 with the promise it would arrive before Christmas. Shipped email received 12/12/2024. Clicked the link, no record. 12/23/2024- still no record so I reached out the them. received new tracking link which showed it had successfully passed customs and was in a processing facility in my state. Excellent. 12/30, still no movement since 12/23 so I email again. No reply.1/2/2025, um hello?? I email again. no reply. Sent message on messenger and received a new tracking from *******?!? via ****. New estimated delivery 1/6. 1/6- no package. We had a snow storm so thats fine, Ill give it a couple days. 1/9- checked **** tracking for an update- unpaid postage, package will not be delivered. Once again I message them, blissfully unaware that now two packages are undelivered- we are in contact with **** to resolve it. Thank you for your patience. 1/11- still no update so I had to reach out to them for how they are resolving it. Hello. After communicating with ****, we have discovered that the package has been lost and cannot be delivered at this time. We will rearrange the shipment. We appreciate your understanding during this time. We will confirm the tracking number, and estimated delivery time with the logistics team as soon as possible.1/13- still no update so I reach out again. I get a tracking number from ****** shipping this time and estimated delivery for tomorrow.1/14- No delivery. Delivery attempted. Then This package is being delivered by another carrier.I reached out to Birdfy again, they told me the delivery had been attempted it unsuccessful and I had to reach out to ****** myself. I had other deliveries made same day and my house is very accessible. They also said **** Burnie which is not my address.

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Birdfy Netvue products purchased are not reliable, stable and customer service does everything they can to upset the customer and delay replacement or refund. No resolution has been adequate including replacement products because they simply dont work. Additionally, customer service is in the *********** so naturally there is a language and understanding of issues. These barriers and lack of communication between the customer and corporate office have left us with $1000s of dollars of lost money and dozens of inoperable feeders and security cameras. Others should be made aware of the circumstances before they purchase from this company based in *****.

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 11, 2024, I purchased the Birdfy Birdfeeder 2 Pro from the website ********** which is owned by Netvue. I paid $216.69. It didnt work with the internet strengths in the location we wanted it so we wanted to return it. On November 28, 2024, I emailed the support email on the website to proceed to return for refund as it directs you to do on the website. They responded the same day with more information on how to try to make it work, and if it still doesnt, to respond back with the camera number. We did their recommendations without success. On November 29, 2024, I sent a picture of the camera number via email. On December 1, 2024, we were sent instructions of how to return the item via Fed-Ex. On December 4, 2024, the package was sent via Fed-Ex by label provided by customer support, with tracking number ************. The package was tracked and delivered on December 9, 2024. Since receiving the instructions on December 1, 2024, I have not received a refund or had response from any communication. I sent an email on December 11, 2024, then gave ***** knowing it was holidays. I called on December 30, 2024, and there is no longer a live representative but a voicemail. I left a message with information and my contact details. I sent another email on January 7, 2025 and January 9, 2025. I called on January 10, 2025, and received the voicemail again. They have taken down their live chat feature. Under refunds it states: -Orders placed from November 1, 2024, to December 31, 2024, can be returned by January 31, 2025.Step 1: To start a return request, please reach out to our customer service team by sending an email to [email protected] 2: Once your return request has been accepted, we will promptly provide you with return instructions and arrange for either a refund or replacement.Step 3: We require that you ship the product back to us within 10 days of receiving return instructions.All was followed. Id like more than a refund at this point.

    Customer Answer

    Date: 01/10/2025

    Refund of ******, which is exact amount paid for product returned for refund. 

  • Initial Complaint

    Date:01/10/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the video birdfeeder we ordered did Not sync with our WiFi so we need to return it. i sent the appropriate serial number of the camera, as i was asked to do by customer support. we of course need to return the whole unit and extras we ordered with it. this was Jan 4. i have yet to receive any correspondence from this company. not only that, ive tried to contact them 3 times because we will be leaving next week for several weeks and obviously need to return this before we leave. im just seeking to return this so i can get my money back and am having no luck via phone or email. please advise or help, if you can

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Netvue, who agreed to deliver it by Christmas. On January 6th I called to find out where it was. I was told they ran into inventory issues and it would be delivered in late January. Nobody contacted me to advise of this and we entered into an agreement when I ordered it, to have it delivered by Christmas. Since they knew there were issues and failed to resolve it or give me time to find my mom a new present, I believe they are in the wrong.

  • Initial Complaint

    Date:01/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with Birdfy on 13/5/2024 in the amount of $186.14. Order number is #B49555. On Dec 9th, 2024, I received a second email stating my order was shipped and a tracking number was provided. When I clicked on the link in the email to track my package, I got a message that said Partial or no tracking information is available for this item posted in *****. I emailed the company explaining my alarm that there is no tracking and that I assumed I had been scammed. I have not received any response from three emails or phone calls. I would like BBB to intervene and I would like a refund immediately.

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on 12-4-24 and I got conformation email which showed the item was being shipped to the wrong address. The bottom of the email says "If you have any questions, reply to this email or contact us at ******************************* to which I replied 12-5-24, 12-6-24, 12-8-24, 12-10-24 and have had no response from any of the emails (emails sent are attached to this complaint). I want to cancel this order, I do want want to pay for something I did not get, further, I do not want to do business with a company that will not respond to problems.

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i contacted the company multiple times each year that they charged me for a subscription to their product which i do not have. Each time i got a generic reply and then was charged the following year 2021 - 2023. I then called them today because i was charged again and was told i would get a reply by email which i am not comfortable with as they have never responded.

  • Initial Complaint

    Date:01/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to return this product. I have called several times with no answer. I sent an email and they requested my personal info to issue return but I have not received any further instructions. I am scared I am being scammed by this company.

Netvue Inc is NOT a BBB Accredited Business.

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