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Business Profile

Security Cameras

Netvue, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

This profile includes complaints for Netvue, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Netvue, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with Birdfy on 13/5/2024 in the amount of $186.14. Order number is #B49555. On Dec 9th, 2024, I received a second email stating my order was shipped and a tracking number was provided. When I clicked on the link in the email to track my package, I got a message that said Partial or no tracking information is available for this item posted in *****. I emailed the company explaining my alarm that there is no tracking and that I assumed I had been scammed. I have not received any response from three emails or phone calls. I would like BBB to intervene and I would like a refund immediately.

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on 12-4-24 and I got conformation email which showed the item was being shipped to the wrong address. The bottom of the email says "If you have any questions, reply to this email or contact us at ******************************* to which I replied 12-5-24, 12-6-24, 12-8-24, 12-10-24 and have had no response from any of the emails (emails sent are attached to this complaint). I want to cancel this order, I do want want to pay for something I did not get, further, I do not want to do business with a company that will not respond to problems.

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i contacted the company multiple times each year that they charged me for a subscription to their product which i do not have. Each time i got a generic reply and then was charged the following year 2021 - 2023. I then called them today because i was charged again and was told i would get a reply by email which i am not comfortable with as they have never responded.

    • Initial Complaint

      Date:01/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to return this product. I have called several times with no answer. I sent an email and they requested my personal info to issue return but I have not received any further instructions. I am scared I am being scammed by this company.

    • Initial Complaint

      Date:08/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 Orb Cams and 2 micro SD Cards and 2 Power Adapters and 2 Wall Mounts.Cameras arrived quickly and included Power Adapters. The other items were allegedly sent separately but I never received the Wall Mounts. I do not need the 2 Power Adapters since they were included in box with Cameras (although not stated on web site), never received the Mounts, and have since realized the price charged for the two SD cards was almost 100% more than others (Charged me $42; can buy for $24)

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product was a christmas gift and the camera has failed. it is claimed to be under warranty. Despite multiple attempts the company continues to ask the same questions. We have attempted to contact them by email and phone. Both have not worked.

    • Initial Complaint

      Date:04/17/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Netvue is a security *************** I have been trying to make changes to my account . Their webpage does not recognize my email address. I have tried contacting them via their site. I am getting no response. I am concerned that they have been hacked, which would be very bad for a security camera company. They continue to take monthly debits from my account. I should be able to contact ANY company that is doing that.

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received my order from October but was charged $250. Seems like this company is a complete fraud n

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Netvue bird feeder for my Mom for Christmas. I purchased this product on 12/09/2022 for $209.99. I celebrate Christmas in the new year with my Mom. Once she opened it, we gave it a try and unfortunately her phone was not compatible with the device. We did not install this device but simply just tried to connect. We sought out the company numerous times for a return slip/refund. We did not receive a response. She and I e-mailed several different times their customer support. All without a response, until I e-mailed saying I was in contact with both my bank and soon to be in contact with the BBB. They responded with what seemed to be a robotic response "Dear,The package has sent out to you, and has delivered successfully.Here is the tracking number - 1Z62X7940320079334, sent by UPS.Best Regards,Netvue Shop" We did not ask for delivery or tracking, we reached out for a return slip and a refund. Neither have been given and it's been almost 2 months of trying to contact this company. All I'm asking for is a refund and I am happy to return this package. Thank you for your help!

    • Initial Complaint

      Date:02/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This camera was given as a gift so I can't give any details as to purchase. I would be happy to have the company respond to me about fixing the faulty equipment. They so not respond to my calls.

    Netvue, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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