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Business Profile

Security Cameras

Netvue, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

This profile includes complaints for Netvue, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Netvue, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Invoice number 9480654A-0004 Date of issue November 4, 2022 Customer: **************** I signed up for a subscription with Netvue for camera recording. The company bills me every year and it is impossible to unsubscribe. Their telephone goes to voicemail every single time. The website doesn't allow me to log in to any account.Nobody answers by email. I will have to cancel my credit card.

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Netvue OrbCam in March 2022 directly from Netvue website and product arrived in June 2022. It did not work so I contacted customer service and worked with representative who was not helpful. I had other responsibilities********************************************************* I reach back out to Netvue customer service for a replacement or refund of the product. I got the run around and still my device did not work. I would like a refund of the product that I received which never worked.

    Netvue, Inc. is NOT a BBB Accredited Business.

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