Business Profile
Hearing Assistive Devices
Nano Hearing Aids - Nano Hearing Tech Opco LLCComplaints
Customer Complaints Summary
- 548 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
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Initial Complaint
Date:09/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 5th, 2022, I purchased hearing aids from Nano Hearing Aids for $ ******. Thay were delivered on June 14th, and I tried to use them even with the right hearing aid acting strangely. On July 11th I repacked them into the special box they arrived in where each item had a secure location and returned them to Nano at their ********* office where they were originally sent from. According to ***************** ************** the ********* Office received the package on July 13th. **** allows up to fourth-five days before you must return them, I had them in my possession for twenty-seven days. I sent several emails attempting to have my $ ****** returned but each time I was given a stall. It is now sixty days since the hearing aids were returned and we still have not received our refund. We are not rich and can afford the loss of our money.
Business Response
Date: 09/11/2022
Hello ************************,
We truly understand your continued frustration with your refund request and thank you for following up with us on your order. We have sent a follow-up request to the Refund Team to process your refund immediately. We do apologize for the delay on your refund, as we have a process that also needs to be followed and met before we issue refunds, but we assure you that were working hard to ensure everything goes smoothly and that you will get your money as soon as possible and we will send you an email notification once this is done.
We sincerely apologize and thank you for your patience,
Nano Hearing Aids Support TeamCustomer Answer
Date: 10/08/2022
Acording to Barkleys the company has up to fifteen datys to refund my payment to them. The fifteen days was up yesterday and there was no refund. The original refund should have been $****** however I had accepted a lesser refund of $ ****** even though I know of no reason for the lesser refund.Looking at the history of this company of declining to refund to others like myself it appears that **** has no intention of making a refund to me, I want the amount of my refund returned to $ ******. My returned hearing aids arrived at Nano on July 13th, allowing two week for the refund to process, I should have received it on or about July 27th. We should proceed with with what ever action that is available to us.Business Response
Date: 10/09/2022
Hi ************************,
Our sincerest apologies if this was not addressed sooner, and we truly understand your frustration.
Our records show that a refund was issued via original payment method on Sep 12, 2022, at 10:51 pm in the amount of $397.60 with the deducted amount of $99.40 for returning the hearing without securing the *** number. Per our record, you sent back your hearing aids without securing the *** number and without notifying us. As one of our agents already indicated in his call to you on Aug. 15, 2022, devices returned without an *** number will incur a 20% no-*** fee and which will be deducted from your total refund amount, we also have a record of your call with our agent. Refunds have a 3-5 business day settlement period so please contact your CC provider again and confirm the status of your refund.
For further questions on our returns and policies please feel free to visit our website at: https://nanohearingaids.com/pages/refunds-policy.
We hope this answers your immediate concern about your order, and if you still have additional queries, please do not hesitate to contact us.
Thank you for your patience and best regards,
Nano Hearing Aids Support TeamCustomer Answer
Date: 10/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached documentBusiness Response
Date: 09/09/2022
Hello Ms. ********,
We truly understand your continued frustration with your refund request and thank you for following up with us on your order. We have sent a follow-up request to the Refund Team to process your refund immediately. We do apologize for the delay on your refund, as we have a process that also needs to be followed and met before we issue refunds, but we assure you that we’re working hard to ensure everything goes smoothly and that you will get your money as soon as possible and we will send you an email notification once this is done.
We sincerely apologize and thank you for your patience,
Nano Hearing Aids Support TeamInitial Complaint
Date:09/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The hearing aids did not fit in my ears. My canals are very small.Business Response
Date: 09/09/2022
Hello ****************,
We truly understand your continued frustration with your refund request and thank you for following up with us on your order. We have sent a follow-up request to the Refund Team to process your refund immediately. We do apologize for the delay on your refund, as we have a process that also needs to be followed and met before we issue refunds, but we assure you that were working hard to ensure everything goes smoothly and that you will get your money as soon as possible and we will send you an email notification once this is done.
We sincerely apologize and thank you for your patience,
Nano Hearing Aids Support TeamInitial Complaint
Date:09/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Returned a pair of hearing aids at the end of June they received them and told me to allow up to 4 weeks for my refund. It has now been 10 weeks with no refund. I have Emailed them 4 times and each time they reply my refund is being sent for a rush I called them last week and was told they are short handed in the refund ***** and will put a rush on it. Emailed them today the reply was "It looks like we have all the necessary information to process your refund I just submitted a request to prioritize your refund since it has been over 30 days since we received the hearing aids back. I just want my refund Thanks for any help ***********************Business Response
Date: 09/06/2022
Hello **************,
We truly understand your continued frustration with your refund request and thank you for following up with us on your order. We have sent a follow-up request to the Refund Team to process your refund immediately. We do apologize for the delay on your refund, as we have a process that also needs to be followed and met before we issue refunds, but we assure you that were working hard to ensure everything goes smoothly and that you will get your money as soon as possible and we will send you an email notification once this is done.
We sincerely apologize and thank you for your patience,
Nano Hearing Aids Support TeamCustomer Answer
Date: 09/08/2022
They have been saying the same thing refund request is being rushed for five weeks now even though original message said allow up to four weeks feel like I'm being placated with no refund fortcomingBusiness Response
Date: 09/13/2022
Hello **************,
Our sincerest apologies if this was not addressed sooner, and we truly understand your frustration.
Our records show that a refund was issued via original payment method on Sep 12, 2022, at 10:15 pm in the amount of $397.00. Refunds have a 3-5 business day settlement period so please contact your CC provider again and confirm the status of your refund.
We hope this answers your immediate concern about your order, and if you still have additional queries, please do not hesitate to contact us.
Thank you for your patience and best regards,
Nano Hearing Aids Support TeamCustomer Answer
Date: 09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:09/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a pair of hearing aids from Nano hearing aid on June 11th 2022 for $597.00 Was not happy with its performance. Returned it on 7/18/22 by certified mail.(date it was received by ****)Received an E mail from **** stating that everything was received and I will get a full refund.I called and spoke to numerous people , all promising my full refund.I have e mails promising my refund within 3 to 5 days - weeks have gone by and I still have not received my refund. I have e mails from the following people Rome, ******* and ***********They state that there is a LIMITED amount of people that they can refund in a day. I need help in getting my refund.Business Response
Date: 09/05/2022
Hello ********************,
We truly understand your continued frustration with your refund request and thank you for following up with us on your order. We have sent a follow-up request to the Refund Team to process your refund immediately. We do apologize for the delay on your refund, as we have a process that also needs to be followed and met before we issue refunds, but we assure you that were working hard to ensure everything goes smoothly and that you will get your money as soon as possible and we will send you an email notification once this is done.
We sincerely apologize and thank you for your patience,
Nano Hearing Aids Support TeamCustomer Answer
Date: 09/05/2022
I have hearing the same thing for the last month. Act on it and get it done. WHEN is it going to be refunded? Same response different personInitial Complaint
Date:09/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We returned a set of aids for refund. They received return Aug 5, and examined the return and said had been marked for refund that week. We have not received it, and it has been a month!Business Response
Date: 09/05/2022
Hello Ms/******************,
We truly understand your continued frustration with your refund request and thank you for following up with us on your order. We have sent a follow-up request to the Refund Team to process your refund immediately. We do apologize for the delay on your refund, as we have a process that also needs to be followed and met before we issue refunds, but we assure you that were working hard to ensure everything goes smoothly and that you will get your money as soon as possible and we will send you an email notification once this is done.
We sincerely apologize and thank you for your patience,
Nano Hearing Aids Support TeamInitial Complaint
Date:09/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned a pair of hearing aids on 7/22/22 and wanted **** to issue a credit to my credit card for $320.76. Phoned NANO on 8/30/22 asking why my acct. was not yet credited. **** said aids were inspected and were approved to have a credit issued on 8/4/22. I asked why it has taken 26 days to process and STILL NOT ISSUED. **** said they have trouble in their returns *****....They also said the returns ***** does not take phone calls -- that I have to email them. I did that on 8/30/22. They promised a 24-hour email response. Today 9-2-22 still no response from NANO. Also I have accrued an $8.60 service charge on my credit card because of this unpaid balance.Business Response
Date: 09/04/2022
Hello Ms. ***************** truly understand your continued frustration with your refund request and thank you for following up with us on your order. We have sent a follow-up request to the Refund Team to process your refund immediately. We do apologize for the delay on your refund, as we have a process that also needs to be followed and met before we issue refunds, but we assure you that were working hard to ensure everything goes smoothly and that you will get your money as soon as possible and we will send you an email notification once this is done.
We sincerely apologize and thank you for your patience,
Nano Hearing Aids Support TeamInitial Complaint
Date:09/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a set of hearing aids and they had too much feedback in my ears. I have been approved to return them, but they will only refund my money to the original card that I used to purchase them. Since my purchase, my card was compromised, so I had to cancel that card and receive a new one. **** will not refund to my new card.Business Response
Date: 09/04/2022
Hi ******************,
We sincerely apologize for any confusion and thank you for following up with us on your order. We pulled up your records which show that we have already issued you an RMA (#********) on Sept 2, 2022. As per our policy, wherein ALL products must be returned and inspected for product disposition before the refund is processed. If you have the tracking number that you used to return your item or proof that this order has already been returned back to the **** warehouse, please send an email or call us for a quick resolution.
And regarding your new card, we already endorsed this to our refund team but before that, you will need to send the items first so we can come up with a resolution.
We do apologize but we hope you understand that we have a policy that also needs to be followed and met before we issue refunds, but we assure you that were working on your concern.
We sincerely apologize and thank you for your patience in this matter.
Nano Hearing Aids Support TeamCustomer Answer
Date: 09/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:09/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 13, 2022 I ordered a pair of hearing aids from NANO for an elderly gentleman (97). Cost was $313.34 and I used my credit card. He could not independently use them. I sent them back July 25, 2022 and they received them on July 27, 2022. I was within the 45 day return policy. Called & talked with **** on August 8, 2022 (****) and was informed it was approved on August 4, 2022. Called again and talked with *******, on August 18, 2022, called August 23, 2022 and talked with **** and she said it would be another week. Called again on September 2, 2022 (****) and talked with ***** and she has no answer for me. They could take my money out on the day I ordered them but now can't tell me when they will refund my money after having returned them five weeks ago. Very disgusted with this company.Business Response
Date: 09/04/2022
Hello ****************,
We truly understand your continued frustration with your refund request and thank you for following up with us on your order. We have sent a follow-up request to the Refund Team to process your refund immediately. We do apologize for the delay on your refund, as we have a process that also needs to be followed and met before we issue refunds, but we assure you that were working hard to ensure everything goes smoothly and that you will get your money as soon as possible and we will send you an email notification once this is done.
We sincerely apologize and thank you for your patience,
Nano Hearing Aids Support TeamCustomer Answer
Date: 09/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
It will be completely resolved when the refund is issued.Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 14, **************************** the ear hearing aids from Nano Hearing Aids and a one year extended warranty for a total of $736.00 paid through our Discover account. This offer featured a full money back guarantee.We waited about a month to receive the hearing aids and although my husband has had this type of aid previously, he could not become comfortable with them. I contacted **** for information on returning the equipment and received a RMA number. After following their instructions to the letter, I returned the hearing aids via **** insured on the 12th of July this year.Although I have received confirmation via *** and through Nano themselves, they had received my parcel on July 18th and I have still not received my refund of the original amount paid.Business Response
Date: 08/30/2022
Hi ******************,
We sincerest apologies if this was not given any update sooner and I truly understand your frustration. As per our record, my colleagues already escalated your refund and you are already in our refund record. I had also endorsed this matter to the person who's been handling a refund for a quick resolution and we assure you, that you will get your refund as soon as possible. We respectfully request you to hold off on any further actions until this is resolved.
We sincerely apologize for the inconvenience and thank you for your patience,
Nano Hearing Aids Support Team
Nano Hearing Aids - Nano Hearing Tech Opco LLC is BBB Accredited.
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