Reviews
This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 179 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromN. K
Date: 07/14/2025
5 starsN. K
Date: 07/14/2025
J&N. ****** On 7/14/25 I contact Portfolio *** because I got the run around from the dealer I bought my 2020 Equinox from. When I asked for my warranty information they printed me out a non descriptive statement or reference that did not answer my questions. I talked to serveral employees, only to be further annoyed. After several phone call attempts to contact a representative from Portfolio, my phone call was answered by ***** ********. Already flustered, I assumed this conversation was not going to go well. His greeting put me at ease. Yay, I got a live person, and he sounds polite and genuine from his tone. YES. Because of his tone I wanted to be kind and respectful first off. As I explained my reason for my call, he understood. He listen. He proceed to answer my questions, as well as, read my mind. Before I can formulate the next question he offered clarification. He broke down everything I needed to know and more. I know I had to leave him a review. In todays world, customer service can feel like you, got invited in, only to be left alone in annoying environment, frustrating. Especially after you invested money to have a peace of mind. I can express my appreciation enough. If we were in person, I would hugged you.Thank you
Portfolio
Date: 07/18/2025
Hi *. ******, we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, **** BreachReview fromJaymis H
Date: 07/08/2025
1 starJaymis H
Date: 07/08/2025
the dealer sold me a car with a bad toque converter. New the first time driving it. repairs were $3,211 warrenty only covered $1,500. never againPortfolio
Date: 07/18/2025
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please email **********************************Review fromRenee K
Date: 07/03/2025
5 starsRenee K
Date: 07/03/2025
We do a large amount of business and communication with Portfolio. I especially need to give a large rave review to **** *******. He goes above and beyond to ensure that my questions are always answered, good, bad or indifferent. ***** ******** has been wonderful to work with as well and I appreciate both guys for their prompt and satisfactory service day after day. Well done!Portfolio
Date: 07/18/2025
Thank you so much for your kind words, *****. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future. Regards, **** ********Review fromBrenda C
Date: 07/03/2025
5 starsBrenda C
Date: 07/03/2025
******* was great, very quick response and pleasant to talk to.Portfolio
Date: 07/18/2025
Hi ******, we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, **** ******Review fromWilliam E
Date: 06/30/2025
5 starsI was attempting to cancel a long term warranty on my one month old new vehicle as I decided it wasn't necessary for my purpose. I contacted the car dealer who would not provide assistance, then I talked with the manufacturer's financial department who, over the course of two calls, kept me on the phone for over an hour, without being able to address my request. I then contacted ****** **** at Portfolio, the third party who had issued the warranty, and she was able to immedfiately provide meaningful assistance with my request.Review fromJOSEPH S
Date: 06/27/2025
1 star$6700 RV Warranty, never used once, valid until 2028, THEY DO NOT ANSWER THE PHONE OR RESP[OND AT ALL FOR DAYS. THIER AUTO ATTENDANT JUST TELLS YOU TO GO TO OTHER WEBSITE, OR EMAILS.. I CAN NOT GET ANY INFORMATION TO AUTHORIZE A REPAIR, OR BETTER YET, GET A REFUND ON THE REMAINING TIMES. THEY ****, DO NOT DO BUSINESS WITH THEM OR THE COMPANY YOU BOUGHT YOU VEHICLE FROM!!Review fromSHERRON B
Date: 06/25/2025
5 stars***** ****** dug me out of a hole that I had buried myself in and corrected my problem with very professional knowledge of what we needed to do to get my problem corrected. It will always be remembered for future services. Thanks that there are a few people who look for a way to fix instead of saying I can't help you. ******* **** Comptroller Star ********* Chrysler, *** *******, Ms.THANKSReview fromMatthew P
Date: 06/25/2025
5 starsAs a newly promoted manager over the Appearance ************************** at my dealership, my experience with Portfolio has been nothing short of fantastic. Once I submit the claim, they respond quickly (within a few hours), and they approve them as long as it is within the coverage outlined in the contract. My clients have also been very happy with the quick approvals and repairs under the warranty they paid for. When the repairs are complete the claim adjuster processes the payment quickly (within a few hours) which also makes my job a lot easier. They stand by their products and the warranty that protects my clients. Thank you for a great job.Review fromLeslie A
Date: 06/22/2025
5 starsCommunication was very helpful with getting a solution with our issue. Thank you!Review fromPatrick
Date: 06/11/2025
5 starsPatrick
Date: 06/11/2025
I was impressed at the immediate response regarding my claim. I spoke with a representative named *******. She was very attentive to my concerns and explained the process.Portfolio
Date: 06/18/2025
Hi *******, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***** ******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.