Reviews
This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 179 Customer Reviews
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Review fromMILTON C M
Date: 08/24/2022
1 starMILTON C M
Date: 08/24/2022
WORST EXTENDED WARRANTY -"PORTFOLIO PROTECTION"I bought a ******* Sonata sport 2.0T. After it reached *******, the engine had a problem with OIL CONSUMPTION; I purchased an Extended Warranty with a PROTECTION PORTFOLIO, and they declined the OIL CONSUMPTION PROBLEM because it was a manufacturing problem from *******. Although ******* dealers offer this warranty to cover engine issues, it now does not cover them. Also, ******* washes its hands and declines, saying it is out of contract but PORTFOLIO TOO. At this point, no one responded. Now with the worst service in **************** in *****, ** r. Twenty-three offered to buy my car for training, giving me just *****; they were changing the oil for almost three years every **** miles saying that all was good with the vehicle. Now I need an engine, and the oil does not last even 600 miles. I have to buy a new engine that is over $9.000. I would never recommend this brand, mainly because after ******* miles, you will need a new machine, and no one will respond; at that time, the coverage will end, and even if you buy an extended warranty, it will not cover.
Portfolio
Date: 08/25/2022
Hi ******, we appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Team Lead, ***********************, at ************Review fromJim C.
Date: 08/22/2022
1 starJim C.
Date: 08/22/2022
Company would not respond to the dealership trying to fix our truck and is refusing to refund money paid for the extended warranty . People we spoke to to would not return calls and when we finally reached someone they were very rude and tried to put the blame on the dealership! Will let everyone we know NOT to deal with this company as we now have to report to the better business bureau to seek our refund!Portfolio
Date: 08/25/2022
Hi *****, We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Team Lead, ***********************, at ************Review fromIrma z
Date: 08/08/2022
1 starIrma z
Date: 08/08/2022
It is stressful enough to deal with car issues but having to deal with unempathetic ***'s is the worse.I am having issues (transmission) with my '17 ***** Silverado but I felt at ease that I had bought this additional coverage. It has been 5 days since I dropped off my truck at the dealer. The dealer has had a hard time trying to get estimates and help from portfolio. They finally sent an email stating that they would not pay 4k which is what a new transmission costs. Instead they want to provide a used transmission with only 1 year coverage. They then informed the dealer that if I did not want a use one I could pay the difference. The used one is valued at around $2,400 meaning I would have to around $1,600. When I called their *** ***** the *** was rude, her tone was horrible. She didn't care about my issues because they are not her issues. She kept telling me to refer to the contract. Also, the USED transmission will take ***** days to get to the dealer. They are only offering me 5 days of car rental. Meaning I will be carless for 10 days, of course the *** again told me to refer to the contract. I looked at my contract and I paid $2,695 for this extended coverage.To me it looks like they are only covering.. around what I paid for this extended coverage. This is my 1st car that I have bought trust me a ****** WELL LEARNED. I will not be purchasing any MORE extended coverages... it not worth the headache and the stress.Portfolio
Date: 08/12/2022
Hi ****, we appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Team Lead, ***********************, at ************.Review fromStacey B
Date: 08/04/2022
5 starsStacey B
Date: 08/04/2022
I had sold my vehicle knew i was due a refund was not happy with the dealer..i reached out to *************************** via phone call and text she was extremely helpful and pointed me in the right direction after my attempts to dealer and no response. I then heard directly from the rep with a quick response...Thanks againPortfolio
Date: 08/12/2022
Hi ******, thank you for your lovely review. We so appreciate you taking the time to share your experience with Portfolio. I'll be sure to share your experience with ***** who assisted you. Regards, *********************Review fromMike D
Date: 08/01/2022
5 starsMike D
Date: 08/01/2022
***** knows her job. She will also help you if you ask herPortfolio
Date: 08/12/2022
Hi ****, we work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *********************Review fromSANDRA R
Date: 08/01/2022
5 starsSANDRA R
Date: 08/01/2022
I SPOKE TO ******************* WHO WAS EXTREMELY HELPFUL BY PROVIDING ME WITH ALL THE INFORMATION THAT I NEEDED. SHE DIDN'T HAVE TO GO OUT OF HER WAY BUT SHE DID. I WOULD RECOMMEND HER BECAUSE OF THE INFORMATION THAT SHE PROVIDED ME WITH WAS VERY IMPORTANT ,THAT WAS NOT EXPLAINED TO ME BY THE DEALERSHIP. THANK YOU FOR A JOB WELL DONE. I APPRECIATED THE GOOD ATTITUDE THAT YOU HAD AND GOOD CUSTOMER CARE.THANKS ******Portfolio
Date: 08/12/2022
Thank you so much for your kind words, ******. We really appreciate you taking the time out to share your experience with ***** we agree, ***** is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, *****************************Review fromFernando A
Date: 07/29/2022
5 starsFernando A
Date: 07/29/2022
I had a great experience with *********************. She answered all my questions in a timely matter and went through how GAP works Im very pleased with her service.Portfolio
Date: 08/01/2022
Hello ********, I cant thank you enough for your kind review of Portfolios GAP Claims customer service. I'll be sure to share your experience with Gaby. Regards, ***************************Review fromMarilu C
Date: 07/28/2022
5 starsMarilu C
Date: 07/28/2022
****** was amazing gave me all the information I needed and more. She was super helpful and made this process so effortless.Portfolio
Date: 08/01/2022
Thanks for the awesome review, ******! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *********************Review fromKen W
Date: 07/28/2022
5 starsKen W
Date: 07/28/2022
I had a complicated issue with a cancellation due to the dealer I purchased my vehicle was sold. The process took longer than usual, but *************************** was so kind and helpful and kept me informed throughout the entire process. I really appreciated the time and effort which yielded the result I was anticipating.Thank you ***************************!Portfolio
Date: 08/01/2022
Hi ***, we appreciate you taking the time to share your positive experience with *****. We pride ourselves on serving people and building trust, so we appreciate hearing that we are successful in our efforts. I'll be sure to share your experience with the people who assisted you. Thank you, *********************
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