Reviews
This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 182 Customer Reviews
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Review fromByron L
Date: 07/09/2024
5 starsByron L
Date: 07/09/2024
Portfolio stood by their warranty claims and helped me out when needed. The advisor ****** went above and beyond understanding the claim and my particular situation. I felt that she heard my concerns and addressed each one. It is rare nowadays to have a positive experience and I had just that! Thank you!
Portfolio
Date: 07/15/2024
Hi *****, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***********************Review fromZeroma s
Date: 07/08/2024
1 starZeroma s
Date: 07/08/2024
I have a warranty with the company. My car has been at the dealership since June 19, 2024. An inspector came to the dealership on June 25, 2024 to review the car. A review was send to Underwriting on June 27, 2024. No one has looked at the review, I call claims everyday there has not been any notes on the file. Today is July 8, 2024. They tell me my claim is in review. Reps at assurance said that this is unacceptable. I also had managers send emails to look at my review. Still nothingPortfolio
Date: 07/15/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, ***********************, at ************.Review fromMy M
Date: 07/03/2024
1 starMy M
Date: 07/03/2024
My cars warranty is through you guys. My car has been in the shop for 2 weeks with a blown motor and you guys are refusing to cover it saying i havent provided what you guys need, when i have. There is nothing in my contract saying it cant be handwritten receipts. Ive been getting thrown around. I have asked to speak to the guy in charge of my claim and no one will let me talk to him. Yesterday 07/02/2024 i asked to speak to a supervisor said i would like to speak to them that day and got hung up on. Whats the point of me paying for this warranty when you guys arent keeping up on your end???Portfolio
Date: 07/08/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, ***********************, at ************.Review fromJoanne H
Date: 06/25/2024
5 starsJoanne H
Date: 06/25/2024
Fast and efficient and courteous, got my issue fixed very promptly.Portfolio
Date: 07/08/2024
Thanks for the awesome review, ******! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***********************Review fromEric H
Date: 06/21/2024
5 starsEric H
Date: 06/21/2024
Great customer service, rep ***** super nice, explain the step I need to take in deep detail to get my problem fix.. good job ??Portfolio
Date: 06/24/2024
Hi ****, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***********************Review fromMarty L
Date: 06/20/2024
5 starsMarty L
Date: 06/20/2024
Excellent customer service. Advisors explained my contract and how it works. They also worked with my car dealership to get the work done quickly. I recommend Portfolio very highly.**************Portfolio
Date: 06/24/2024
Thanks for the awesome review, *****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***********************Review fromMurdoch C
Date: 06/20/2024
5 starsMurdoch C
Date: 06/20/2024
Thank you ************************* for you assistance. Extremely efficient, polite and professional.Portfolio
Date: 06/24/2024
Hi *******! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. I'll be sure to share your experience with ******. Regards, *********************Review fromLauren H
Date: 06/11/2024
1 starLauren H
Date: 06/11/2024
Its clear that warranty companies are scams and also dealerships. They look at me and encourage to purchase this warranty stating that issues that arise in this vehicle warranty company will fix anything. First stipulation is that my monthly cost to the vehicle will increase by 100 dollars. Im under the impression that this sounds like an ideal and safe investment. Was only provided a one page agreement on said warranty company. A year goes from purchasing the vehicle and my car is no longer running. The company gives me the run around for weeks just to deny my claim, but I understand the goal was to deny it anyways. Just like they deny the thousands of other people who are scammed into purchasing something like this . Its very unfortunate and I hope this review can help someone in the future when looking to buy a car. Dealers and warranty companies especially (Portfolio) do not have interest in helping customers. I will never understand how I can only have a vehicle for a year, under warranty, under the expired mileage, under the expiration help and I was offered absolutely no help. Not even meet in the middle help, not even we can cover this amount and you can cover the rest there was no help just a DENIAL after a month of waiting and given the run around. And when they cant help us what do we get out of return. Can I get a portion of the 3390 that I spent on the warranty back.Portfolio
Date: 06/21/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, ***********************, at ************.Review fromjo b
Date: 05/16/2024
5 starsjo b
Date: 05/16/2024
****, prompt responses and good customer service. thank you, ******Portfolio
Date: 06/04/2024
Thanks for the awesome review, **! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *******************Review fromMarilyn
Date: 05/16/2024
1 starMarilyn
Date: 05/16/2024
I was told by the dealership that I couldn't purchase my 2024 without this insurance, this was after I inquired into why additional charges were listed on my contract. I'm seeking a full refund and getting the runaround. It's bad practice when consumers are misled and forced into a contract on products they didn't ask for.Portfolio
Date: 06/04/2024
Please accept our apologies. While we strive for perfection in all our efforts, we take full responsibility for being human and fallible. We would appreciate the opportunity to discuss this further with you. Please contact us at ************.
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