Reviews
This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 182 Customer Reviews
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Review fromCorey B
Date: 09/10/2024
5 starsCorey B
Date: 09/10/2024
Quick and easy reponses from the team to get my tire reimbursed.
Portfolio
Date: 09/18/2024
Hi *****, thank you for your lovely review. We so appreciate you taking the time to share your positive experience with Portfolio. I'll be sure to share your feedback with the people who assisted you. Regards, ***********************Review fromRick J
Date: 09/10/2024
5 starsRick J
Date: 09/10/2024
I recently had the need to submit a claim for the replacement of 2 tires on our RV. The phone staff that I worked with at Portfolio was polite, courteous and knowledgeable on the status of my claim and what the next step that was needed to complete the process. With their assistance the claim was submitted, processed and paid within 1 business day. I feel that I made the right decision when I purchased the warranty from Portfolio.Portfolio
Date: 09/18/2024
Hi ****, Wow! Im so blown away by your review. It made our day here at Portfolio. I'll be sure to share your experience with the people who assisted you. Regards, *********************************Review fromBob W
Date: 09/05/2024
4 starsBob W
Date: 09/05/2024
I would have only given you 2 stars. Except after being transferred around to 7 different people over three different days. I got a hold of a gentleman named *****, he works in cancelations. How or why? I got transferred to him. I do not know, but what I do know is that I got the same *** answer from everyone I talk to until I got to *****, who said the same thing and then said, but let's find out what's really going on. And within an hour, it was all taken care of. He contacted claims he contacted the underwriters. He contacted the company that sold me the warranty. He contacted the people that were doing the work on my truck and the other six people said it's under review. Thank you, *****, you are amazing and should get a raise.Portfolio
Date: 09/06/2024
Hi ***, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We really appreciate you taking the time out to share your experience with us. Regards, ***************************Review fromAlex N
Date: 08/28/2024
5 starsAlex N
Date: 08/28/2024
I worked with ******, and she did an amazing job being able to navigate me in the right direction to resolving my problem. She was very professional, knowledgeable and dedicated to assisting me to file a claim. Thank you so much ******, as well to the portfolio team and management.Portfolio
Date: 09/06/2024
Hi ****, Wow! Im so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. I'll be sure to share your experience with ******. Regards, *********************************Review fromLarry R
Date: 08/27/2024
5 starsLarry R
Date: 08/27/2024
I provided the services and they provided payment for said services very quicklyPortfolio
Date: 09/06/2024
Thanks for the awesome review, *****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***********************Review fromRichard S
Date: 08/13/2024
5 starsRichard S
Date: 08/13/2024
I had no idea how stressful it would be to lose a key, not just any key but an Audi key fob! I am very grateful that my dealer talked me into purchasing this protection policy. To make a bad experience more bearable, I had the nicest, polite and helpful agents ******************* to help guide me through the process. With their help, they made the experience not so bad assuring me that it could have been a lot worse (no insurance). With their help and a couple of visits to the friendly Audi dealer it was almost a pleasurable experience, and before I knew it, it was all over. Thanks to all that help, I am back to leading a normal life again. It is always nice to have good people on the other side of the screen understanding & helping out without a lot of drama. I will highly recommend this option to anyone that *** benefit from this service.****************Portfolio
Date: 08/26/2024
Hi *******, we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***********************Review fromPaula L
Date: 08/07/2024
5 starsPaula L
Date: 08/07/2024
******* was very helpful. He made this experience super easy. Awesome employee great customer service hes a keeper. ??Portfolio
Date: 08/26/2024
Hi *****, Wow! Im so blown away by your review. It made our day here at Portfolio. I'll be sure to share your experience with the people who assisted you. Regards, *********************************Review fromSherry S
Date: 08/05/2024
5 starsSherry S
Date: 08/05/2024
Our experience with Portfolio was excellent. Our representative ******* handled our claim professionally and efficiently from beginning to end. Great customer service!Portfolio
Date: 08/26/2024
Thanks for the awesome review, ******! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***********************Review fromEric J
Date: 07/11/2024
1 starEric J
Date: 07/11/2024
Worst company ever!! My original loan was fulfilled on 12/15/2021, as I refinanced my auto loan with another lender. My odometer reading at the time was *****. This company never issued a refund of remaining service contract.I contacted my dealer when I paid off my refinanced loan on April 24 2024, odometer reading *****; to see if I was eligible for a refund. I was notified that I was supposed to have received a refund of service contract 12/15/2021I contacted Portfolio and submitted my supporting documents so I can be reimbursed the difference for which I am entitled toI was contacted by the administrator at Portfolio by the name of *********************, I was declined a refund of the difference. This company owes me money for the difference of mileage, ***** milesIts not hard figuring out what the value of the remaining contract at that time is minus what they send to the original lenderDo Not Buy Their Products!!Portfolio
Date: 07/15/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when contract cancellation language is not extended to meet your satisfaction. We would appreciate the opportunity to discuss this further with you. Please contact our *********************** Manager, ***************************, at **************.Review fromLawrence z
Date: 07/11/2024
5 starsLawrence z
Date: 07/11/2024
in a world where customer service has Been replaced by automated response service and can never get to the bottom of the problem it is refreshing to deal with portfolio and the agent ********************* who assisted me and followed threw without any bs and got me a quick resolution to my problem by direct communication with me ... great customer service 5 star rating from me...Portfolio
Date: 07/15/2024
Hi ********, we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***************************
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