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Business Profile

Computer Hardware

My Choice Software
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased ********* 365 in early March. Company took my payment and have never sent me the software.They keep saying its out of stock.

    Business Response

    Date: 04/10/2025

    Hello,

    I apologize for the delay on your order. I had that cancelled and refunded for you. Let me know if there is anything else I can do for you! 

    Warm Regards,
    MCS Support

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased software from My Choice Software LLC on 9/3/24 believing that I was purchasing direct from Bluebeam. I have not received the software nor license purchased, and do not feel comfortable downloading anything received from this company based on other reviews I've seen.

    Business Response

    Date: 09/06/2024

    Hello,

    I'm sorry to hear it didn't work out this time. I went ahead and processed a cancellation and refund of your order. 

    Warm Regards,

    MCS Support 

    Customer Answer

    Date: 09/06/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************************

     

  • Initial Complaint

    Date:09/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date June 28th for 1yr ********* 365 apps business. To this date I am not able to access. Multiple attempts have been made to address the issue. Response has need an admin account (yet to be set up by company) and 'processing with fulfillment next week'. It's now two months and I am still not able to use the apps. No remediation has been provided.

    Business Response

    Date: 09/03/2024

    Hello,

    I see that your purchase has been refunded. Please let me know if there is anything else I can do for you.

    Warm Regards,


    MCS Support

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    downloaded an upgrade from Windows 10 to 11 Pro - Product code will not activate [- says it has already been used - which is bullcrap.

    Business Response

    Date: 08/29/2024

    Hello, 

    I see we offered to troubleshoot the error you had gotten and you declined troubleshooting and preferred a refund, which we provided. Please let me know if you need any further support.

    Warm Regards,

    MCS Support

    Customer Answer

    Date: 08/29/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution- they refunded me 100% after filing this complaint 

    Regards,

    *******************

     

  • Initial Complaint

    Date:07/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11, 2024, I purchased a digital download package through My Choice Software (for $179.99). The website told me it'd be delivered within the hour. We are now 6 hours in and I've yet to receive any emails regarding the ability to download this software that I paid for. At this point, after reading all of these reviews, I believe I've been scammed and I am asking for a refund. Thank you!

    Business Response

    Date: 07/12/2024

    Hello,

    It looks like this order has already been refunded. Please let me know if you need any further assistance.

    Warm Regards,

    MCS Support

    Customer Answer

    Date: 07/17/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:07/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to their website to download the **************** Home and Student 2019 Digital License. After the download and the confirmation email, I discovered the bold line: Please read this entire email to ensure a fast and seamless installation.*ONCE ACTIVATED ********* PRODUCTS ARE NON REFUNDABLE*

    Business Response

    Date: 07/08/2024

    Hello,

    I see that your refund request was submitted as your license was not activated. Once activated, licenses cannot be returned, which is stated on our refund policy, and is included at the top of the delivery email as an additional reminder to ensure that consumers will confirm they have purchased the correct product before activating the license.

    Warm Regards,

    MCS Support

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attempting to purchase a software license through ********** Somehow I was lured to the page for this company, which charged me twice for a ********* 365 licence (***** apiece) that they can not license. They fraudulantly charged me (TWICE) for this service, which I have not received. I wish to receive a full refund for both charges.

    Business Response

    Date: 07/08/2024

    Hello,

    I do not see any orders or charges with your name and email provided. What company did you receive charges from?

    Warm Regards,

    MCS Support

  • Initial Complaint

    Date:06/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order number ********** on 5/1/24 for 10 Windows 10 licenses. 9 of the *************************************************************** are marked as invalid at **********

    Business Response

    Date: 06/14/2024

    Hi ********, 
    We are happy to look into the error(s) you are receiving and assist with a resolution or submit a refund request for your licenses. Please let me know how you would like to proceed. If you prefer a refund, please confirm which of the licenses you used to activate your operating system. Warm Regards,

    MCS Support

    Customer Answer

    Date: 06/17/2024

    We only were able to use one of the 10 Windows 10 licenses.  Please issue a refund for 9 licenses.

    Business Response

    Date: 06/18/2024

    Hello,


    I'm happy to submit your refund request. Please confirm the ************* digits of the license that was activated and I will get that process started for the other 9 licenses. 

    Warm Regards,

    MCS Support

    Customer Answer

    Date: 06/18/2024

    The last 5 digits of the license that was activated is *****.

    Business Response

    Date: 07/22/2024

    Hello,


    Your refund process has been initiated for the 9 unused keys.  Please keep in mind that it will take 7-10 business days as the keys will be sent back to ********* for evaluation to confirm they have not been activated. 


    At this time, there is nothing needed on your end.

    Please reach out if you have any further questions.

    Warm Regards,

    MCS Support

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Software purchased never worked as advertised. Support was non-existent and was refused a refund. This is a scam!!

    Business Response

    Date: 06/05/2024

    Hello,

    I see that this order was refunded on June 1. Please let me know if you need any further support.

    Warm Regards,

    MCS Support

    Customer Answer

    Date: 06/05/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/3/2024, I purchased a Windows 11 Professional license from ***********************************************. I promptly received what they claimed to be a valid, un-activated licensed key in my email. When I tried to used it, low and behold, the license key was already activated. When I contacted them on 4/4, requesting a refund, they said they would process my request for a refund. By 4/8, no refund had been issued. When I contacted them again, they said that it takes 1-2 weeks for a refund because they need to verify that I did not activate the license key.It does not take 2 weeks to perform any sort of electronic verification.It does not take 2 weeks to issue a refund.I anticipate they will come back to me saying that the license was already activated and they cannot give me a refund. Accusing ME of activating it.They have a very clever scam going. Over-selling Windows licenses at a substantial discount, but not so much of a discount that you would think it is too good to be true. They sell you a license key and deliver on that. They don't tell you that they are selling license keys that have already been activated, most likely hoping that the victim will give up and not pursue things further.

    Business Response

    Date: 04/16/2024

    Hello,

    Your order has been refunded. Please let me know if you require any further assistance.

    Warm Regards,

    MCS Support

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