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Business Profile

Computer Hardware

My Choice Software
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/3/2024, I purchased a Windows 11 Professional license from ***********************************************. I promptly received what they claimed to be a valid, un-activated licensed key in my email. When I tried to used it, low and behold, the license key was already activated. When I contacted them on 4/4, requesting a refund, they said they would process my request for a refund. By 4/8, no refund had been issued. When I contacted them again, they said that it takes 1-2 weeks for a refund because they need to verify that I did not activate the license key.It does not take 2 weeks to perform any sort of electronic verification.It does not take 2 weeks to issue a refund.I anticipate they will come back to me saying that the license was already activated and they cannot give me a refund. Accusing ME of activating it.They have a very clever scam going. Over-selling Windows licenses at a substantial discount, but not so much of a discount that you would think it is too good to be true. They sell you a license key and deliver on that. They don't tell you that they are selling license keys that have already been activated, most likely hoping that the victim will give up and not pursue things further.

    Business Response

    Date: 04/16/2024

    Hello,

    Your order has been refunded. Please let me know if you require any further assistance.

    Warm Regards,

    MCS Support

  • Initial Complaint

    Date:03/26/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: My Choice Software License for Order #********** ********* Windows 11 Professional I had a bad feeling about the purchase.Received from My Choice Software email with convoluted instructions.Followed the instructions process THREE times and each time the Activation Key was NOT accepted and responded with,Invalid Key .Have requested a full refund with NO response from My Choice Software I BELIEVE the activation key sent to me was never valid.Below is a copy of the email key and instructions.Please read this entire email to ensure a fast and seamless installation.*ONCE ACTIVATED ********* PRODUCTS ARE NON REFUNDABLE*Hello,Thank you for your purchase of ********* Windows 11 Professional from My Choice Software! We truly appreciate your business!Please note this license will NOT work if you have the following installed:Windows 8.1 or earlier Mac OS X********* Windows 11 Professional - License keys Product Activation KeyHash :************************************ Instructions:Download the Windows 11 MediaCreationTool:*********************************************************************** (if download isn't working try copy-pasting the link into your address bar)Click on Windows 11 and your preferred backup device (USB or Disc).Insert it into the computer you want to install Windows 11 on and follow the installation prompt.Upgrading from Windows 11 Home to Professional?Disconnect from your internet connectionGo to Start Screen, click SettingsClick on System. Click on Activation.Click on Change product key. Enter this upgrade key: VK7JG-NPHTM-C97JM-9MPGT-3V66T Click next, and then follow the steps. This key will not be used to activate your Windows Operating System, rather get you to Windows 11 Professional. *If any issues with Step 3, try restarting your computer.Once you reach Windows 11 Pro, reconnect to the internet, open up the Start Screen and select Settings.Click on System then Activation.Select Change, then insert the Product Activation License Key Code above and the upgrade will be complete!Positive feedback & constructive criticism are greatly appreciated. If you are currently experiencing difficulties installing or activating your software please give us a call or email and we will resolve your issue!

    Business Response

    Date: 03/26/2024

    Hello,

    I'm sorry to hear that your purchase did not work out this time. I went ahead and had the refund processed. Let me know if there is anything else I can do for you.

    Warm Regards,

    MCS Support

    Customer Answer

    Date: 03/26/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:01/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After reading reviews, this site is a scam. I have tried emailing back with no response. As others have stated, they try and scam you for money then offer an older version for the same cost. Supporting picture from email has been uploaded. My Choice Software is a Scam!

    Business Response

    Date: 01/22/2024

    Hello,

    I see that your order was refunded when we received an email request for refund. Please let me know if you need anything else.

    Warm Regards,

    MCS Support

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was buying software from ********** As soon as the email hit my inbox, I asked for a refund. I have not installed the counterfeit software. The company has not responded to my emails.

    Business Response

    Date: 01/11/2024

    Hello,

    I see that we have been in communication regarding this request and we have been unable to submit a refund request as there is a dispute in place with the credit card company. We will be happy to submit a refund request if you'd like to call your credit card company to rescind the dispute, otherwise we will communicate with them directly. Please let me know how you'd like to proceed.

    Warm Regards,

    MCS Support

    Customer Answer

    Date: 01/12/2024

     A I have told the company, my credit card company gave me until 01/15 to resolve this problem without their action.  It if is not  resolved by 01/15, I will call them again and they will refund my money.  It would be much easier if the company simply refunds my money before 01/15.

    Business Response

    Date: 01/12/2024

    Hi *****,

    Can you clarify for me if there is a dispute currently in place with the credit card company?

    Warm Regards,
    MCS Support

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered software to be delivered basically within the hour. Claim Backorder????

    Business Response

    Date: 01/08/2024

    Hello,

    I see that your product was out of stock upon order and you received a free upgrade the following day once we had inventory to do so. Please let me know if you have any further questions.

     

    Warm Regards,

    MCS Support

    Customer Answer

    Date: 01/11/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:12/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to purchase software from ********** but after I entered my information on this site, but BEFORE I clicked confirm my purchase it automatically charged my card. Also, I was supposed to receive the product within 30 minutes, and have not received it. I believe this site to be a scam. I would like my money back, based on the fact that 1. I did not confirm this purchase, and 2. I did not receive the product. I would like my money refunded immediately. The order number is #**********/ Customer ID: *************. Purchase was on 12/25/23. Thank you.

    Business Response

    Date: 12/26/2023

    Hello,

    Our offices were closed yesterday, however I see that your product was delivered overnight. Please let me know if you need any further assistance.

    Warm Regards,

    MCS Support

  • Initial Complaint

    Date:12/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased **************** 2021 Home and Student on 11/13/23, they charged my charge card on that date for $139.00. Was supposed to receive an email within 30 minutes with the approval license. Instead I received an email asking if I wanted the 2019 version that the 2021 version would take one to 2 weeks due to high purchase volume. I said no I wanted my version and would wait. I've yet to hear anything. I have emailed the company twice, and I have called twice. The first time I held and hung up, the second time I held forever and got a voice mail recording stating someone would get back to me so I left a voice mail stating my name and why I was calling and my return phone number. I never received a call back. I would like the $139 returned to my charge card asap. I believe this entire deal is a scam as now I read and see that others have gone through the exact same thing. It is a pitty that this company is allowed to do this to consumers.

    Business Response

    Date: 12/11/2023

    Hi *****,

    I'm sorry to hear that you had issues contacting support via phone. We unfortunately are out of stock of the product you purchased. I went ahead and had your order refunded in full. Please let me know if there is anything else I can do for you.

    Warm Regards,

    MCS Support

    Customer Answer

    Date: 12/14/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has refunded the charge.

    Regards,

    ***********************************

     

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday, I purchased software from My Choice Software for $139.99. * 2021 Home and Student License * A link was supposed to be emailed to me with 30 minutes so I could download the software. Also, it took **** hours to receive an email stating, " that due to a heavy demand for product it will be 1-2 weeks before they are able to supply this download link". I have requested a refund because I am not opening the link for the 2019 product instead. I have not heard anything from them as of yet because this should have been handled relatively quickly.

    Business Response

    Date: 12/08/2023

    ***************,

    I'm sorry to hear that the purchase did not work out this time. I see this has been refunded. Please let me know if there is anything else I can do for you.

    Warm Regards,

    MCS Support

    Customer Answer

    Date: 12/12/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

  • Initial Complaint

    Date:11/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I purchased software from My Choice Software for $139.99. ***************** 2021 Home and Student License) A link was supposed to be emailed to me with 30 minutes so I could download the software. Also I was supposed to uninstall any software it was replacing so I did. Now I'm without any Office program. I received an email stating that due to a heavy demand for product it will be 1-2 weeks before they are able to supply this download link.

    Business Response

    Date: 11/22/2023

    Hello,

    I see your order received an upgrade to another available product. Please let me know if you need anything else.

    Warm Regards,

    MCS Support

  • Initial Complaint

    Date:10/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, October 20th I purchased a code for ********* Windows 10 Professional, 32/64 Bit, Full Version for $99.99 USD. After my computer updated I went to go add the key into computer to activate the product, but was met with error message 0xC004C008 and was informed that my product key was already being used another device. Seeing as I have not yet entered the key, that means I was sold a a fraudulent or previously used code. I either need a new key that will work or I need a refund. Nothing else will satisfy what has been done.

    Business Response

    Date: 10/23/2023

    Hi *****,

    The following steps will help determine whether the error you've received is a false positive. If you prefer a refund I can submit that request, or if this does not resolve the issue, I am happy to request a replacement from Microsoft.


    1. Navigate to your Start Menu and type "Command" into your search bar. This will bring up a Command Prompt search result.


    2. Right-Click on Command Prompt and Select "Open As Administrator."


    3. Copy and Paste the following command into your Administrative Command Prompt, replacing the ***** placeholder with your product key: slmgr -ipk *****-*****-*****-*****-XXXX


    4. Press the Enter key


    5. Copy and Paste the following command line, then press Enter:
    slui 4


    This will bring up a window that will walk you through the phone activation process.


    You can view our video guide for these steps here:
    *******************************************


    If you are unable to activate, please send us a screenshot of the Installation ID that appears.


    Warm Regards,
    MCS Support

    Customer Answer

    Date: 10/23/2023

    I have been emailing with a rep, using the ********************************** email. This rep has given me three separate replacement codes. Every time I have walked through these steps. It has not worked yet. Please refund me. I do not trust this company to give me a working code seeing that THREE (3) in a row have not worked. T

    Business Response

    Date: 10/24/2023

    Thank you for contacting us. Your full refund has been issued. We apologize for the inconvenience. Please reach out to us with any other questions. Thank you.

    Customer Answer

    Date: 10/26/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

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