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Business Profile

Swimwear

Boutine Los Angeles Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimwear.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bathing suit from Boutine LA in the beginning of June. When it came it was too small so I exchanged it for a bigger size. I received the bigger size but it was still too small so I returned it in July. I still havent received a refund. I have reached out to the company numerous times and have heard nothing back.

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to the company back in June, and had not heard back until I had to accost them for a response. This is regarding order number ******. After a month and a half of contacting them, Boutine finally agreed to refund me. I get ghosted for weeks on end and finally get a response that they would refund me. Its been weeks and they have refused to answer any of my countless emails, I tried to call their headquarters but theres always a voicemail message. This has been an on going ordeal not mentioning them gaslighting and pushing the blame onto me to escape culpability. At this point, I want staff from Boutine to uphold their end of the deal and refund me.

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 7/25/24 Good day,I purchased bathing suits and they were too small. I tried to return it but the return label that I tried to download failed. I sent several email to customer service and received no solution. I am stuck with unwanted product and not being able to exchange it. **************** is not helpful at all and they cant issue a replacement return label. The business stopped returning my emails. There is no way to communicate with the company via phone. Their address is: *************************.

  • Initial Complaint

    Date:04/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on April 12. Immediately got a text message telling me my order ID which is *************. No email receipt was received. *** sent multiple emails asking for it and my order number. Nothing. Judging off the terrible reviews i doubt they will even ship my order at this point. I would like them to ship my order and send me my receipt. If theyre not going to ship it i want a refund.

  • Initial Complaint

    Date:01/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bikini for my wife before Christmas. The wrong bikini had been sent to me. I tried emailing to get an exchange initiated I have sent 4-5 emails and sent 3-4 messages through their online portal. I have received no response. The easy exchange is completely false advertising. I understand 2/3 days to get back to a customer but its been over three weeks.

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wrong order was sent to me and i sent several emails and got no response.

    Business Response

    Date: 12/27/2023

    A full refund of $162.40 was issued to the customer **** ending in 6364. 

    An email response was sent along with confirmation email showing the refund being processed. 

     

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased few items. Decided to make a partial return. They don't answer emails. Email is the way they want you to initiate a refund.Order ******

  • Initial Complaint

    Date:07/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** placed on 6/23/23 in the amount of $30 Ordered a size small dress for my wife. When the package arrived the dress was not inside. Instead I received a size large camouflage bikini. Which does her no good. I should add that the packing slip itself was correct. The item was just not included. I have attempted to email the business on 3 different occasions with no response. I have also called every phone number that I am able to find with no answer. I just want the product that I ordered.

    Business Response

    Date: 07/10/2023

    Customer's emails were responded too and correct item being shipped via tracking : 420242109300110944102280769972

     

    Customer Answer

    Date: 07/10/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 26th, ************************************************** large and one sub-arctic contrast bow top in large totaling ***** USD. On May 1st my shipment was delivered but only contained the bottoms. I have reached out to Boutine LA by email twice, once on May 2nd and once on May 4th with no response. The order number was ******.

  • Initial Complaint

    Date:02/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of 5 items order number ****** for a total of $125.40 on January 8th. The items arrived on January 13th. I returned all the items with shipment tacking confirming the delivery back to Boutine on January 24th. I initially emailed them on February 7th inquiring about the refund. Since that time, now 4 weeks, multiple email exchanges have occurred (I do have all the records) stating they are processing my refund and I will get confirmation in 2 days time. I have yet to receive any type of refund.

Boutine Los Angeles Inc is NOT a BBB Accredited Business.

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