Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a service technician to visit my house on May 6, 2025 to fix my washer. The technician did not fix my washer. Technician said he would need to order a part but has to change me that day over $400 to schedule the follow up appt to fix it. That $400 was to cover part and return visit to fix washer. The day off the appt, May 15. The technician did no show, there was no communication. I waited and finally was able to get in touch with **** comp to find out no one was coming, no part was there, and I'm left with a broke washer. There was no service but the company will not refund my 400 deposit to fix washer.

  

  Business Response

  Date: 06/11/2025

  Hello, *******. We appreciate your feedback and sincerely apologize for the inconvenience and frustration this has caused. We understand how essential it is to have a working washer, and it is disappointing that your scheduled service did not go as planned.
  
  After reviewing the situation and discussing it with the technician, we have decided to issue a refund. We have sent an email directly to you with details on processing your refund.

   

   

  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is charging me again despite service having a 90 day guarantee. On Thursday June 5 toilet became clogged and they were called and sent a technician I was at work so he dealt with childrens sitter and my fathers home attendant. He called me only to process payment, he processed the payment. The toilet however, was not fully fixed as when I got home from work I noticed it was flushing very slow not fully, by morning it was back to not flowing at all. I recalled company in the morning and was again told 90 day guarantee. He was resent and called me told me oh I fixed it I explained the situation he tells me well I feel I fixed it. I told him it had a guarantee he didnt really pay much attention just says do you want it fixed or not. I tell him yes. Saturday I receive an invoice for ******. This is not acceptable I called them tell them about the guarantee and that they are still billing me they tell e oh we will investigate and call you. No one calls me and this Monday I again get another invoice ******. I call them again they again ask me if he explained to me why he wanted to bill me. I tell them no he did not but your company promises a 90 day guarantee and it was literally 24 hours, this does not make any sense, again I am told they will investigate but don ********

  

  Business Response

  Date: 06/13/2025

  Hello ****,

  Thank you for your continued cooperation.
  
  Our technician has informed us that he visited the property for a supposed guarantee revisit. According to his report, the issue was caused by non-flushable items being flushed down the toilet causing the drains to get clogged up again. He confirmed that he successfully unclogged the toilet during both visits.
  As the cause of the issue is due to improper use of the plumbing system, this falls outside the scope of our service guarantee. 
  
  Unfortunately, we are unable to cover the cost under your 90-day guarantee and the charges being billed to you shall apply accordingly. 
  
  Should you have any further questions, feel free to reach us at **************.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Utilized **** appliance services, they dismantled the dishwasher, told me it was the control board , never gave a quote, just a bill for almost $400, I pulled up my exact make and model and said for $200 more I could buy a new one. They reduced the price by $100. They never replaced the control board ( I have the invoice) They state they guarantee the work for 90 days and its been 5. No response yet from the company.

  

  Business Response

  Date: 06/05/2025

  Hello ****,
  
  Thank you for your initial repair request and for sharing your experience with our Support Team. Please accept our sincerest apologies for the inconveniences we have caused, we would never intend to mislead our customers and leave them with a non-working appliance. We hold the tenets of customer service in the highest regards and would love the opportunity to restore your faith in our company.
  
  With that being said, we hope that you'll allow us the opportunity to rectify the situation. 
  
  We have included a link below to our website, where you will be prompted to submit a short Guarantee Request form. Once your details have been submitted, the ******************** will review all appointment details and respond as soon as possible.
  
  We appreciate your patience during this process, and please let us know if you have any questions.
  
  **********************************
  
  
  Kind regards,
  **** Support Team

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called **** on Thursday, May 29 to repair my oven which was not maintaining heat. Two repairmen came to my house at 4:00pm and took a look at my oven. They said they needed to order a part, but would return on Saturday to get it fixed. The company charged me $89.00 that day. The workmen never returned and never communicated with me. I tried contacting the company via their website,(****************) but received no reply. I would like the complaint registered with the BBB and I would like my $89 back. It was the call-out fee which was supposed to be part of the repair bill.

  

  Business Response

  Date: 06/04/2025

  Hello, ******.

  Thank you for reaching out and sharing your experience. We truly regret the inconvenience this has caused and appreciate your patience. Due to unforeseen circumstances, the technician will not be able to return, and we sincerely apologize for the lack of communication regarding this matter. We will proceed with issuing your $89 refund, and you can expect an email confirmation shortly.

   Thank you for your understanding.

   

   

  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our fridge was repaired by **** on 4/29/25. On 5/18/25 it stopped working. It took multiple days for a technician to come out. I then went through another company to try to fix it, because I have two small kids and cannot live without a fridge. The service guarantee from **** has delayed their work. The next guy they sent out said it was a different issue, I had a different tech solve it, the fridge still doesnt work. I am looking for a refund from the initial service - it was misdiagnosed and its negligence on their end for taking so long to try to attempt to correct it.

  

  Business Response

  Date: 06/04/2025

  Hello *******,
  
  Having that other Service Provider worked on the unit, may we have a formal copy of the Service Report coming from the other Service Provider who completed the service? Once requested document is received, then we can proceed in reviewing your request for refund.
  
  Unfortunately, we'll not be able to send out a different technician under Guarantee, as it has been voided, since another Service Provider worked on the unit, which did not fix the issue. 
  
  Looking forward to the document being requested.
  
  
  Thank you,
  **** Customer Support

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in January I called a service professional to assist with my washing machine. They charged me ******. I paid through their app. unfortunately I did not catch that I was being charged an additional ***** that very same day and I have been charged ***** four additional times for a total of ****** in charges - now that I finally realized I am being charged a subscription I was able to get ahold of the company and they advised I owe them another ***** in order to cancel - charging a person to cancel seems wrong. on top of the unethical practices these technicians used , the total I have now paid is almost as much as the washing machine service to begin with ******.

  

  Business Response

  Date: 06/01/2025

  Hello, *********. We sincerely apologize for the confusion and frustration regarding the charges. Transparency and fairness are important to us, and we regret that your experience did not reflect that. 
  
  After carefully reviewing your case, wed like to provide clarification regarding the charges. During your washer service appointment, you were presented with two pricing options through a secure payment link: one at the standard service rate and another at a discounted rate available exclusively through enrollment in the **** Membership Plan. By selecting and paying the discounted rate, the membership was automatically activated, as outlined in the payment terms.
  
  That said, wed be happy to process a refund for your recent payment for May, amounting to $34.99, along with the chargeback fee of $57.50, for a total refund of $92.49. You will receive an email regarding this refund shortlyplease respond to it so we can finalize the resolution.
  
  We appreciate your patience and understanding, and were here to assist you further if needed.

   

  
  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** sent out a dryer repair person after quoting me 99 dollars for a repair. The repair cost was actually 267, the dryer had the same issue less than a month later. The repair person came out two more times and again, the dryer broke with the same issue less than a month after each visit.**** website guarantees their work for 90 days. The last time the dryer broke, they sent out an new technician, who could not fix the dryer because he didnt have billing authorization from ****.The **** team refuses to let me speak to the people that can authorize this billing, saying they can only be reached by email.**** doesnt readily even list a number to contact them beyond initial repairs. Instead, I had to find their contact info from ****** off consumers, a website. **** refuses to honor their advertised 90 day guarantee or refund my money.

  

  Business Response

  Date: 05/31/2025

  Hello, ******. We sincerely regret hearing about your experience. We understand the disappointment of facing the same issue repeatedly and the difficulty in reaching the right support team. Customer satisfaction is incredibly important, and we apologize for any inconvenience caused. 
  
  We will process a refund request for you and carefully review it with our team. Your case will be given the attention it deserves. We will keep you updated on the progress. Expect to receive an email with the latest information. We truly appreciate your patience as we work on this.
  
  You may also reach us at **************** or call **************.
  
  
  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted **** on 3/30 to repair washing machine. Tech Akbar came March/April, diagnosed problem, gave 2 quotes-one ridiculously high amount, the other high but more reasonable if you joined **** plan. Akbar said I could join plan then later cancel at no charge while still receiving the "discounted" price. Repair done satisfactorily, and written plan sent. **** sent 3 or 4 conflicting & inconsistent invoices, which I advised **** support were wrong. Agreed on bottom line and paid the amount, $$574.74, Received written plan. Written plan specified $25 cancellation fee. Paid a $34.99 monthly plan charge. No services ordered/claims made under plan. Sent written cancellation notices on 5/21 by email and ****, and called on 5/22 and spoke to **** call center in ***********. They send an email link to cancel so also cancelled via link. Then got "cancellation invoice" that included 3 other charges for $107.80 that were inconsistent with the written plan and what Akbar said besides a $25 cancellation fee. I emailed **** support, about the erroneous invoice, but they did not respond and immediately charged my credit card for the amount of $132.80

  

  Business Response

  Date: 05/27/2025

  Hello ***,

  Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or inconvenience you experienced regarding your recent service and membership billing.

  Upon careful review of your case, we would like to provide clarification on the charges incurred. During your washer service call appointment, you were provided with two pricing options via a secure payment link: one at the standard service rate, and another at a discounted rate offered exclusively through enrollment in the **** Membership Plan. By choosing and paying the discounted rate, the membership was automatically activated, as noted in the payment terms.

  The **** Membership offers reduced pricing on services along with additional benefits. According to the membership agreement, you may cancel at any time; however, if the cancellation occurs before the end of the 12-month term, a chargeback is applied.
  
  The chargeback is the amount billed upon cancellation of the membership plan, calculated as the prorated difference between the payments made for the membership and the total value of discounts (member savings) applied to all appointments during the active period.
  
  We understand that the explanation of these terms may not have been communicated as clearly as intended during your interaction with our technician or support team, and we sincerely regret any misunderstanding this may have caused. We also acknowledge your concerns regarding the inconsistent invoicing and the challenges you faced while trying to resolve the matter. Your experience has been shared with our internal teams, and we are actively reviewing our processes to ensure greater clarity and consistency in the future.

  We value your feedback and appreciate the opportunity to address your concerns. If you would like to further discuss your account or if there is anything else we can do to assist you, please do not hesitate to reach out to our customer support team at **************. 

  
  Sincerely,
  Jem
  **** Refund Team

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23374343
  
  I am rejecting this response because:

  (1) ************* representative, Mr. ****** clearly stated that if I joined the **** plan I could obtain the discount and then cancel  at any time after the repair was made without any obligation and that I would still be able to have the discount. Payment was made by Mr. ***** taking my credit card number, not through a payment portal.

  (2) Rather than the document now provided by the company, I was provided a written copy of a  **** appliance plan. Paragraph XV of that written plan  says the refund I would otherwise due upon cancellation of the plan. Subparagraph  XV .2.  says  if cancelled after the first 30 days, I receive a pro rata refund less certain specified  costs less a $25 cancellation fee or 10% of the Plan Fee, whichever is less. The plain language of XV only gives **** a right to offset what I otherwise would be due as a refund. It gives no right to invoice me additional charges due to cancellation. Even if the plain language were ignored and misinterpreted as allowing affirmative invoicing, the provision uses the term "costs" not "price", and the lesser amount would be $41.99 (10% of the Plan Price) not what **** invoiced. However, ******** follows the "plain meaning" rule and the rule of interpreting contracts against the drafter, so the Plan's written language language must be interpreted as not giving any authority for its invoice.

  Thank you for your consideration.

  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 06/01/2025

  Hello, ******. We sincerely regret any misunderstanding regarding the **** Membership Plan and the associated charges. Our goal is to ensure transparency and fairness in all transactions. We appreciate the details youve provided and take your feedback seriously.
  
  After careful review with the team, we can go ahead and refund the chargeback, amounting to $132.89. You will receive an email regarding this refund shortlyplease respond to it so we can finalize the resolution.
  
  We appreciate your patience and understanding, and were here to assist you further if needed.

   

  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially called for repairs on our fridge. It was working for at most 2 weeks. Now it's broken again. We scheduled an appointment twice, they canceled twice without warning. Now our meat is spoiled, our diabetic insulin is nearly ruined and we lost around 100 dollars worth of perishable food. This was an emergency as we have a house full of diabetics and they disregarded our request for help. This company is a scam and we will not return to it ever again. It's better to find another company instead of going to this one.Issue was solved back around April 28th and happened again last week Friday, may 16th.

  

  Business Response

  Date: 05/22/2025

  Hi ******,

  Apologies for any inconvenience caused. Upon reviewing your concerns further, no payment of $168.54 was received by ****. Based on the screenshot you attached, the payment was directed to Gifted Appliance, not ****. The appointment set on the 5th of May was cancelled as Service Could Not Be Completed having Tech's reason that he could not complete the service since the refrigerator is stuck. No Service was rendered on April 18.

  As for our payment, it's through the **** Payment Link which is being sent out after the service is rendered.

  Apologies as, as much we would like to help you out on the payment you're disputing, we did not receive the payment.

   

  You can reach out to the Technician though the given information below:

  Email: *****************************************

  Phone Number: *****************

   

  You can also file a dispute through your Bank on the payment you've made.

   

  Kindly let us know though if you have any further questions for us to be able to assist you further.

   

  Thank you!

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this not satisfactory to me as the reason was not stated exactly as why they refused to come. The fridge was not stuck and was able to be pulled out with some effort. Second, a company was wearing ************ 's brand in clothing form, thus representing tue company. A payment was made on a tablet, thus the reason why it shows as gifted appliance, so I will be going through them instead. 

  However, I will accept this and move on.

  
  Signed,
  
  ******* ******/****** ****

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a washing machine issue and contacted the above mentioned company on May 08, a technician was dispatched May 09 to evaluate machine. Upon completion of evaluation the technician named ****** stated he would need to order parts and would reschedule repair for following week. ****** returned on Wednesday, May 14 to replace drum tensioners and upon completion stated the bearing was also bad requiring a clutch assembly, which would be an additional $897.00 i informed him the washing machine was 6 years old and this would not be cost effective. Waleed contacted his company (****) advising them of requested discontinuation of service and I received shortly thereafter a email link to pay the $89.00 service agreement fee discussed previous week when i set up appointment.Upon paying this I believed ****** was cleaning up his equipment when he stated "good news, I recalibrated the machine and it works fine". Hard to believe but I stated okay and what was next step since he closed repair order already; his answer was just pay me $350 cash or checked made out to cash. Feeling this to be a scam but wanting him to leave I paid via check and he left. I started washer with 1/2 drum of clothing to wash and found the original problem of severe wobble still existed, proving he never made a repair.I contacted **** ************** and explained entire situation to representative, Thursday, May 15 I received a email quote for repairs, upon recalling above number the representative I spoke with stated there were no notes made of previous complaint, only that technician had put in for the parts listed in the last quote. The company is not providing any resolution or sending another technician to evaluate/rectify original washer issue

  

  Business Response

  Date: 05/16/2025

  Hi ****,
  
  We sincerely apologize on any inconvenience caused. You mentioned that your paid the technician via check. Was the Check named to the Technician? Technician said he did not receive such payment.
  
  Do you have a copy of the Check you've given to the Technician?
  
  You can reach out to him at:
  *****************
  *************************************
  
  Payment done outside ****, we'll not be able to cater that. We would like to confirm though, aside from the check payment, you also paid the Service Call through the Payment Link?
  
  Kindly respond to the email sent to you for us to help you out in resolving this matter. Thank you!