Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Puls Technologies, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband contacted **** 5/6/25 through their online portal to set an appointment for a ** washer repair. I was unable to give them the model number of the washer. ************* Id *************** was assigned. He came to my resident 5/7/25 and installed a used part to get the washer working. He informed me since he now had the model number, he would be ordering the correct new drain pump and return to installed 5/10/25. When 5/10/25 arrived and I had not heard from him, my husband and myself to a closer look at the invoice and it stated paid however clicking on more details, it stated complete and stated nothing about him returning. We called **** and voiced our concern. They had no information except job had been completed and kept stating if they found out information, they would call back.

  

  Business Response

  Date: 05/11/2025

  Hello, *****. Thank you for reaching out and for your patience throughout this process. We wanted to confirm that a follow-up appointment has been scheduled to complete the repair on May 13th between 5 PM and 7 PM. We understand the concern regarding the previous appointment and appreciate your diligence in checking the details. Rest assured, we're committed to ensuring your ** washer is fully repaired with the correct new drain pump. 
  
  If you have any further questions or need any adjustments, please don't hesitate to reach out. We're here to help!
  
  
  
  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Washer Loud Noise issue -- A **** technician has been in my home a total of three times in the last two weeks. After **** canceled three appointments a technician finally showed up. The technician was on his phone for the entire 20 minutes and after told me that the parts that needed to be replaced (suspension RODs) were fifty-seven dollars on ******. That under the **** warranty would not be covered because it was not mechanical. He showed me the phone that shows what is covered. He then proceeded to tell me he could fix it if I bought the part and that he would return to do it. I would pay him directly and would not tell ****. I contacted **** to let them know what was happening and they said they would send another technician, two days later the same technician shows up asking if I had ordered the part. I told him no and then he stated that **** had told him they needed proof that the washer was broken so he needed to open it. He would not close it since he would come back when I was ready to repair it. I told him no, that if he opened the washer, he would be required to place it back the way it was. After discussing this for a few minutes, he said he would just be back another day. I contacted **** again to let them know how horrible this was, their technicians just wanted to sell the services without even properly troubleshooting the appliance. They said they would send another technician. Two days later I got another technician that was there for 3 minutes, I timed it. He said, "Ma'am, the transmission is done, you need a replacement. I will let them know so they can provide you with the money". Then he asked, "Have you had issues before? " I said no, this noise is new. The technician left and two days later I got a call stating they would not pay for the washer to get fixed or replace because it was negligence. This company is a fraud, they send individuals that have no idea how to fix the appliances and then state they cannot do it.

  

  Business Response

  Date: 05/09/2025

  Hi Fany,

  Payment received was only for $89 for the inspection in which was rendered and the Original Technician's inspection was "due to overloading". We did approved this for a different Technician no also notified us that the issue was due to "Putting too much clothes" which was based on the statement of the customer "towels was too much".
  
  Due to this, the Claim for the Washer was denied as this is considered as "Misuse/ Abuse of the Product". You can refer to the attached document under the Terms and Conditions.

  J. Damage caused by: any improper care, negligence, neglect, intentional
  acts, misuse or abuse of the Product; any repair, replacement or
  handling of the Product other than as recommended or authorized by
  the manufacturer and/or Us; or any failure to comply with the
  manufacturers warranty;

  Due to the membership cancellation, all the benefits she initially had as a member has been voided. 

  Feel free to let us know if you have any questions.

  Thank you,

  **** Customer Support

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28th we requested a repair service for our Speed Queen ****** one of your technicians, ***** Elijah ***** was sent to evaluate repairs for our dryer.He arrived & charged us $120 for the visit. Attached you will see the 2 Venmo payments we sent him.Since then we were also charged $120.16 on my ****** account which was not authorised (also attached)Therefor we are hereby requesting a refund of $120.16 back to our ****** account due to the duplicate charge.

  

  Business Response

  Date: 05/09/2025

  Hi ****,
  
  Apologies for any inconvenience caused. Attached is the Invoice of the $120.16 that was paid via ****** for the service rendered.

  As for the Venmo payment, you can file a dispute on that as it was not paid to ****.

  Feel free to respond to the email sent to you if you have any questions as well.

  
  Regards,
  ****
  **** Support Team

  
  

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2025, I requested info re cancelling my membership wit ****. In order to cancel the membership I have to pay the discounts given and the service fee for each service call. This comes to $110+ for the 2 service calls. When I opted in to membership I was told that you can cancel at any time, you can. I was not told that I would be charged the disounted fee and the service fee for each service. This should be explained to potential members. My reason for cancelling is the service cost to replace an existing garage door keypad was estimated betwen $100-237. Too much for a $60 job I would like to have this charge waived or reduced.

  

  Business Response

  Date: 05/08/2025

  Hi, *****.

  We apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible and we regret that we fell short in meeting your expectations. 
  

  We have canceled your Membership and we saw that the supposed charge of $110.84 was not processed as it seems that you have put a blocked on the payment. We just wanted to let you know that based on our cancelation policy which is under the contract: 

  Membership Cancellation Policy
  You may cancel your annual Membership at any time prior to your 1 year anniversary date of purchase by emailing ******************************** or by logging into your customer portal at *********************. You will retain any premium features or benefits through the end of the month in which you paid. In case of protection plan cancelation within 30 days of plan purchase, you will receive a 100% refund of the Plan Price, less the actual cost of any service, labor, payments, reimbursements, replacements, parts, coverages and/or benefits received, including but not limited to the given Protection Plan Reward and waived security & support fee. For cancellations after 30 days of plan purchase and before the full 12 month term, you will receive a pro rata refund of the Plan Price, less the actual cost of any service, labor, payments, reimbursements, replacements, parts, coverages and/or benefits received including but not limited to the given Protection Plan Reward and waived security & support fee. and less a cancellation fee of twenty-five dollars ($25.00) or ten percent (10%) of the Plan Price, whichever is less.

  However, after further review and evaluation of the team since we will not be able to stop the charge regarding the cancelation of your membership, you can just disregard the payment link that was sent to you and we will also put a note on your account regarding this that we will waived the charge. 

  Sincerely, 

  *****

  **** Support Team

   

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed my washing machine fixed. I called ****. They send out a technician on 11-06-24. He easily identified the problem and told me that the part was not readily available. He said I would need to pay for the part in full to order it. I paid $542.84! He said he could order it and it would be in, in a couple of weeks. I did not hear from anyone, so I called the technician and he said it was back ordered and it would take a couple more weeks! I waited patiently. I called him back and he did not answer, I called a second time and no answer again. I found a phone number for **** and called to get my money back. Twice I called **** and I was told they would submit a claim and I would get my money back. There is no other resolution because I sold my house. The second time I called it was the same story.

  

  Business Response

  Date: 05/08/2025

  Hello ***, 

  The message below was sent to your email address on file on March 16, 2025. We will also forward it to your email for you to be able to have a reference. 

  After a brief review with the technician, we can proceed with refunding your payment, excluding the part cost which amounts to $280. We want to clarify that refunds are not provided for backordered parts because they have already been allocated and reserved specifically for your repair request. This guarantees that the part will be delivered as soon as it becomes available and helps maintain a seamless process for addressing your repair needs. 
  
  The refund amount will be $280. To proceed, kindly verify the last four digits of your card. 

  *****

  **** Support Team

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23289546
  
  I am rejecting this response because: the fact is that I,  in good faith, paid them the money to get a part to fix  my washing machine. There was no discussion about back ordered items. I waited months with very minimal communication about when that part would arrive. I am entitled to receive all my money back.
  
  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 05/19/2025

  Hello, ***.

  As previously explained, special order items are non-refundable, as outlined in our Terms and Conditions under section 1: Contractual Relationship Between User and Company.

  We recognize your frustration regarding the delay and the lack of communication about the back-ordered status. While we sincerely regret any inconvenience this may have caused, our policy remains in effect for all special-order transactions.
  
  That said, we will be processing a refund of $280, excluding the cost of the part. Please verify the last four digits of your card.
  
  We appreciate your patience and understanding.
  
  
  
  Sincerely,
  Mariel
  **** SMM Team
  **************
  

  
  

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not use the appliance fix vendor ****. $350 for a guy to tell me in 30 min that we have loose valves for our washer thats leaking. He leaves 4 washes later its still leaking. They have a 90 day Warrenty. I responded to get the Warrenty a WEEK later the guy can come back. He comes - 20 min looking at it- tells me multiple parts needed its better to buy a new one. Tells me the office will try to charge me over $500 for his 20 min re-assessment but that the warranty should apply so I should call the office to tell them myself. Terrible business.

  

  Business Response

  Date: 05/06/2025

  Hello, ******. We sincerely regret to hear about your experience with our service. Providing accurate assessments and lasting solutions is our priority, and its disappointing that we didnt meet your expectations. If there was any miscommunication regarding charges or warranty coverage, we would like to make it right.
  
  After reviewing your appointment, the technician initially discovered that the drain pump you had replaced had a loosely connected hose, which was causing the leak. He was able to correctly adjust it during the first visit.
  
  During the follow-up visit, the technician determined that the leak was now due to a damaged door gasket. To resolve the issue, the door boot seal needs to be replaced. Since the first visit addressed the improperly connected hose, the latest diagnosis identifies an additional repair. As a result, the required part replacement falls under an additional service fee and will be charged accordingly.
  
  
  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking a refund of $473.63 from **** for a repair to my dryer that they did not complete. I had a **** service call to repair my clothes dryer on 3/16. Before the technician had left from completing the initial repair (on his second visit, 3/17), I noticed that he had caused something unrelated to stop working. I get that mistakes happen. He wasn't able to fix the new problem while he was there (he said he needed a part) and that **** would contact me to schedule a follow-up. After having not heard anything for a week, I contacted **** for status. After calling back and forth for a few days, they finally scheduled a follow-up for 4/3. The technician didn't show up for the appointment. I called ****, who had no idea what was going on. A few days later, they offered a follow-up appointment. The day before the appointment, I became concerned I hadn't gotten an email confirmation, called ****, and they stated that the technician hadn't accepted the appointment. They were not planning to tell me that. A few days later, I got a confirmed follow-up appointment for 4/16. Again, the technician failed to show up, nobody called, and when I called ****, they had no idea what was going on. I asked for a refund. On 4/23, **** denied my request, indicating that they would like to make another appointment. I asked to escalate my refund request. **** asked if they could make yet another appointment to fix it instead of giving me a refund. I declined. **** stated that they couldn't provide a refund until a technician diagnosed the problem. I reminded **** that their technician had already failed to show up for two appointments and that **** had already identified the problem. At the time of writing this, **** has attempted to close my ticket. **** didn't honor its service guarantee. Instead, they broke appointments. They made me chase them for information. And, they've refused to refund my money for a service they didn't successfully provide.

  

  Business Response

  Date: 05/05/2025

  Hi, *****. We sincerely regret the frustration and inconvenience youve experienced. A service guarantee should mean reliability, and its clear that we fell short in this case. We understand how important timely repairs and transparent communication are, and we deeply apologize for the repeated rescheduling and lack of follow-through.
  
  We have processed a refund request for you. Please allow our team 24 to 72 hours to review the case. We will carefully assess the details and provide you with an update. You can expect to receive our response via email. Rest assured, we are working to resolve this matter as quickly as possible.
  
  Please feel free to contact us at **************** or call ************** if you have further concern.
  
  
  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:05/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 1st, i scheduled a washer repair service appointment and received SEVERAL texts and emails over the course of the next 3 days confirming the arrival time and Name of the assigned technician was for May 4th 10am-12pm. On may 4, at 840am EST, i received 2 missed phone calls from a Connecticut number, with no business name associated. After the 2nd call was missed, I immediately received text message that said "Hi *******, this text confirms your appointment with ****, a ************* has been canceled. Should you wish to reschedule, please click here"The link in the text just takes me to their general scheduling page and now I have a new appointment with an arrival time of 5pm-7pm. I haven't been able to do laundry for a week and I chose a morning appt with thr hopes I could have my appliance working by evening so I could do laundry.There was no reason provided as to why my original appt was cancelled 90mins before the arrival time. And of course all phone numbers for them including their support line are closed office hours until tomorrow.

  

  Business Response

  Date: 05/05/2025

  Hi, *******. We sincerely apologize for the unexpected cancellation and lack of clear communication regarding your appointment.
  
  After reviewing the situation, it seems the technician attempted to contact you but was unsuccessful. As a result, the appointment had to be canceled. We understand how frustrating this must have been and sincerely apologize for any inconvenience. Our team strives to maintain clear communication, and we appreciate your feedback.
  
  Please feel free to contact us at **************** or call ************** if you have further concern.
  
  
  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28, 2025, I requested PULS Technologies come to my home and repair my ** refrigerator. They ordered an icemaker and returned some time in February to replace the part. I paid $129.21 on the initial visit and $542.21 when the technician, ****** returned to install the component. We were advised to contact **** if the replacement part did not fix the problem. We contacted them and requested another appointment so they could continue to diagnose the issue. After nearly 12 weeks of not showing up when they set appointments and continued misdiagnosis's we requested **** return our $671.40. They responded with an email with a refund request number and requested up to 72 hours to review the case history. We still have not heard from them and have no idea if we are going to receive our refund.

  

  Business Response

  Date: 04/24/2025

  Dear Mr. ****************** you for bringing your concerns to our attention.
  
  We sincerely apologize for the inconvenience and frustration youve experienced. At ****, we always strive to provide timely, high-quality service, and we regret that we fell short in meeting your expectations in this case.

  We understand how disappointing it must have been to deal with ongoing issues even after the replacement of your ice maker. During the technicians visit, a defective factory part was identified and replaced. Unfortunately, it appears that even the replacement may not have resolved the issue completely. Additionally, our technician performed two more repairs to address problems with the defrost sensor and freezer functionality.

  We also acknowledge your concerns regarding delayed follow-ups and missed appointments, and we deeply regret any lack of communication that added to your frustration. Please know that this does not reflect the standards we hold ourselves to, and we appreciate your patience.

  We completely understand your request for a refund. However, to properly evaluate your refund request and ensure that we are taking the appropriate action, we are requesting one final opportunity to send a different technician to perform a re-diagnostic at no cost to you. This visit will help us gather accurate documentation, determine whether the previous repair was correctly performed or if another issue may be causing the problem, and ultimately make a fair and well-informed decision regarding your refund.

  Please let us know your availability so we may schedule this visit at your earliest convenience. We truly value you as our customer and are committed to making this right.

  Sincerely,
  Jem
  **** Refund Team
  **************

  
  

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23241508
  
  I am rejecting this response because:photos 2 and 3 show no ice in the storage tray and frozen ice in the tray that will not eject.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/02/2025

  Hello, *******.

  As initially emailed to you, we have received approval for your refund of $540. This decision was made considering that the technician visited three times to address the issue. Before we move forward with the refund process, we kindly ask you to provide your availability. The technician will need to return to retrieve his part. Please let us know a convenient time for this so we can proceed accordingly.
  
  
  Sincerely,
  **** Refunds Team

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/7 I paid **** $315 to repair my dryer. They sent a technician out, but the technician was not able to make the repair. He also let us know **** was a scam and to book with him separately. I requested money back for the repair on 4/11 and **** admitted on 4/12 that they owed me $226.56charging an $89 service fee. They told me they needed my ****** account details to process the refund. I told them they had my information and that I didnt feel comfortable providing even more information over email on 4/12. They did not respond. I followed up on 4/14 and told them if I didnt hear back, I would pursue a chargeback through ******. On 4/19 I opened a case with ******. I have still not heard anything from **** after they sent the scammy phishing message.

  

  Business Response

  Date: 04/22/2025

  Hi ****, thank you for bringing this to our attention. We sincerely apologize for the challenges youve experienced and fully understand your frustration.
  
  Wed like to inform you that we emailed you on April 12th regarding your refund. In that email, we confirmed that the refund amount of $225.56 was approved and requested your ****** detailsspecifically, the email address associated with your ****** accountso that we could promptly process the refund. Unfortunately, we have not received your response yet.  Please reply to our email with the email address linked to your ****** account.
  
  Unfortunately, upon reviewing your case, we noticed that there is an open dispute with your bank. Please note that we cannot proceed with the refund while this dispute remains active. We kindly request that you withdraw the dispute to allow us to complete the refund process.
  
  We have attached a screenshot for you to see that we have emailed you last April 12th with no response.

  Thank you.

   

  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23233864
  
  I am rejecting this response because I have attached two emailed responses, in addition to the communication through ******. Id prefer you respond to the ****** dispute.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 04/25/2025

  Dear Mr. ******************** you for your response. We appreciate the opportunity to clarify the current status of your refund and your concerns regarding communication through *******

  For clarification, we initially contacted you via email on April 12th, confirming that your refund of $225.56 had been approved. In that email, we requested that you provide the email address associated with your ****** account so we could process the refund accordingly, as ****** was the payment method used when the original transaction was made.

  At this time, we have not received the requested information. We fully respect your hesitation in sharing personal details, and please rest assured that any information provided will be handled securely and used solely for processing your refund.

  Additionally, we have noted that there is currently an open dispute filed with your financial institution. Please be advised that we are unable to proceed with the refund while this dispute remains active, as it can interfere with payment processing or result in duplicate transactions. To continue, we kindly ask that you withdraw the dispute. Once it has been resolved and we receive your ****** email address, we will process the refund without further delay.

  Upon processing, the refund of $225.56 will reflect in your ****** account within 23 business days, depending on ******* processing times.

  We genuinely regret any inconvenience caused and appreciate your understanding as we work toward a resolution. Should you have any questions or wish to continue the conversation by email or phone, we are here to assist.

  Sincerely,
  Jem
  **** Refund Team
  **************

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23233864
  
  I am rejecting this response because I have contacted the business multiple times after the initial contact, as reflected in my previous attachments. 
  

  Given that the company has repeatedly lied about the reality of the contact that I tried to have with them for over a week before beginning this process , I will only cancel the open dispute with my bank after having received my money back. I have no reason to trust that this business will act ethically as they havent done so to date.  
  
  Sincerely,
  
  **** *******