Complaints

This profile includes complaints for VCA Animal Hospitals, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VCA Animal Hospitals, Inc. has 337 locations, listed below.

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• 

  VCA Animal Hospitals, Inc.

  12401 W Olympic Blvd Los Angeles, CA 90064-1022

• 

  VCA Lewis Animal Hospital

  10665 State Route 108 Columbia, MD 21044-1303

• 

  VCA Elkton Animal Hospital

  400 W Pulaski Hwy Elkton, MD 21921-5200

• 

  VCA Animal Hospitals, Inc.

  1849 Ocean St Ste 4 Marshfield, MA 02050-4970

• 

  VCA Animal Hospitals, Inc.

  342 Atwood Ave Cranston, RI 02920-4048

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my rescue dog there two years ago they gave him shots heartworm meds and they trimmed his nails because his dew claw swollen up I told them when I went there I had $100 they started $300 then went down to 250 and went down to 200 then they settled for 176 I paid it even though I only had $100 I can tell they care nothing about anything but money I took him home 3 months later cause again his dew claw was swelling up again I took him in for $100 visit paid in full they told me he was fine they took his temperature and he would be all right and it just trim his nails more I do meant for another visit same as that thing the four time is due call had an abscess on it it was opened up draining she wrapped it up she said I need to keep the dew claw quick cut back more it could be cut back more an inch I said I get them trimmed every other week man that's not it she said well I don't want to remove it it sure would be fine now that you have antibiotics and pain meds and get it turned more often gave me antibiotics pain meds I told her I couldn't pay in full like I always did I need payments she said they don't take payments is this the fourth time of me coming here and being a regular customer and always paying in full she wouldn't give me my dog back I said you were keeping the dog until you pay it in full the $200 bill I grabbed the dog and I left now another month later his new car is all swollen up again and it's absence and it's all swollen if you can't walk on it and it's getting ready to explode again and it's all swollen and I've been trying to do call and everything as well as we could to get the quick back but it's still swollen and he can't even walk on it today and I like I asked him I wouldn't schedule this where I can get it removed the dew claw but no this has to happen again and again and again because it wouldn't do that so now he's an extreme pain and there's nothing I can do about it

  Business Response

  Date: 02/15/2023

  *****, we're concerned to hear about your dog's condition and disappointed that your experiences with us have not met your expectations. We do everything we can to be as helpful and accommodating as possible, and it's unfortunate that our pricing did not meet your needs. We'd like to discuss your concerns further, so please let us know the location name of the hospital so we can provide the appropriate contact information. Thank you.

• Initial Complaint

  Date:01/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for CareClub in December 2022. My dogs needed a dental cleaning and I made the appt for that. Showed up at 7:30 AM for drop off and was told to come back at 3 PM for pick up. One of my dogs is very aggressive when cutting his nails so i can't do it on my own. I told them i wanted his nails trimmed and ears cleaned when i first signed up for CareClub. Told them again when making the dental cleaning appt. Told them again when confirming appt. Told them at Drop off to the receptionist. I told the Tech that received my dog for the dental cleaning. I CALLED while they were doing his cleaning to make sure his nails were taken care of while on anesthesia. They then told me to pick them up at 5 PM. I showed up and guess what? HIS NAILS WERE NOT TRIMMED AND NEITHER HIS EARS WERE CLEANED!!!! AFTER CONFIRMING MULTIPLE TIMES!! They apologized and took my dog to the back. Of course, he wouldn't let anyone touch his paws. They cut his quick so there was blood and made him even more aggressive. Went to pay and they were charging me $800!! I complained since i mainly joined CareClub for the cleaning. The receptionist gave me an attitude and said i had to pay. We argued back and forth until she realized I DIDN'T HAVE TO PAY THAT AMOUNT! SOMEONE ELSE HAD TO COME AFTER HALF HOUR. BUT THEY COULDN'T FIX THE INVOICE BECAUSE THERE WAS NO MANAGER ON DUTY AND THEIR "SYSTEM WAS DOWN" I had to pay $72. From $800 to $72 there's a huge difference. Mind you, I had to argue with this people with my BLEEDING DOG! HORRIBLE EXPERIENCE. I need to get out of careclub. TRIED TO CALL CORPORATE, SENT THEM EMAILS AND NO ONE IS GETTING ***** TO ME!!!!This is VCA Animal Hospital ************* in *******. Don't go there. Take your business somewhere else.

  Business Response

  Date: 01/24/2023

  *****, we are sorry to hear about your negative experience and that you are not satisfied with our CareClub program. Please contact the hospital team at ******************************* to go over your concerns. Thank you.

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a faithful *** customer since 2017. I've always loved the doctors and staff at my ***, and was touched when the staff cried along with me as we said goodbye to my first furry friend. My complaint has nothing to do with the staff or even pricing. The complaint is that the *** CareClub Memberships don't transfer to other *** Hospitals. When I moved from ***** to ********, I was told I could either pay for the services I'd already used under my active CareClub Memberships to close the account, or just finish out the membership with continued monthly payments.I decided to pay the monthly fee for the rest of my two dogs' CareClub terms, even though I'm ***** miles away and can't take advantage of the CareClub Membership benefits. There is a *** less than 2 miles from where I live now, but I can't bring my dogs there to use the existing CareClub that I pay for monthly. I'd have to open two new accounts with two new charges each month. It's unclear and dishonest to advertise *** Hospitals as a network of vet offices, offer a membership for preventative care, and not mention anywhere on the site that the membership benefits are non-transferable to other hospitals in the network. (**********************************************)

  Business Response

  Date: 01/04/2023

  *******, we appreciate you sharing your concerns and feedback with us. It's unfortunate to hear that our CareClub program is not meeting your expectations. If you would like to address this matter further, please provide the name of the location you are signed up with CareClub for so we can give the appropriate contact information to address your concerns. Thank you.

  Customer Answer

  Date: 01/10/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  As I mentioned in my complaint, I have no problem with the service I received over many years at my VCA branch. My complaint is with the membership terms and the unclear nature of the "club," as it does not extend to all VCA branches. My complaint is with the corporate offices.

  Business Response

  Date: 01/18/2023

  *******, we understand your concerns and would like to learn more about this matter. Can you please let us know which location you are a client of so we can best address this. Thank you.

  Customer Answer

  Date: 01/25/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They are clearly not addressing my issue. I have no problems with the location it's the company.

  Business Response

  Date: 01/27/2023

  *******, in order for us to better address your concerns, we ask that you please provide the location name of the hospital you are a client of so we can look further into this matter. Thank you.

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The location is **** ***************************** ** ***** On December 17th I took my two cats here which I had an appointment for at 9:30 am. This appointment had been made 6 weeks prior. I still sat there for an hour before being seen. I was eventually told they had an emergency come in and this is what the delay was. I tried to be patient. I was there for a total of 3 hours. My cat needed to relieve himself and was never offered a place to do so, this was acknowledged by the tech.
  
  I asked the vet twice about a test for a fungal infection and was disregarded. My cat has recurrent uri's and was getting bad nosebleeds. I was never given instruction or medication to control his nosebleeds.
  
  A couple of weeks later I received a text that I was suppose to provide a urine sample. This was never discussed. I was not given instruction or equipment to do so. In the past the vet obtained the sample on site for my cats. I was there for three hours, they had ample opportunity. I replied for instruction and was given no response.
  
  I apparently paid for this and did not receive it.
  
  My cat is still sick and I was referred out for "further testing" The vet I was referred out to is not doing further testing but wants to schedule a consult. This means I have to pay for an additional visit before anything is done.
  
  I was given liquid medication for my other cat after stating I needed pills. The vet insinuated that this was my only option and as such, I accepted. Turns out, she only had to call the prescription in to an outsourced pharmacy online for the pill form of ************. She attempted to push liquid form of the antibiotics as well and obtained pills after I stated this wasn't an option. This tells me she was more concerned about optimizing profits than providing adequate care.
  
  I paid almost a thousand total for subpar care. One cat is still sick, the other is consistently spitting out the medication. I have paid much less from other vca hospitals for much better care.

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/04) */
  *******, we would never want a client to come away feeling unsatisfied with the outcome of our services, so we are disappointed by what you've shared about your experience. In order for us to better address your concerns, we ask that you please email our team at ****************************** Thank you.

• Initial Complaint

  Date:01/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ************** has been treated at VCA ****** for a collapsed ******* for the past year. I purchase the care club plan via VCA and my **** had X-rays and blood work done first part of 2022. My dog experiences these symptoms every couple of months so I took her again in October Begging they prescribe ************************ because my dog was weak to the point she could not stand her wheezing cough was not going away and I thought she would pass **** night. Christmas Day her symptoms started again I took her to ****** they stated without new X-rays (estimated cost $ ***) and new blood work they would not prescribe any new medication. I told them X-rays and blood work were done earlier in the year and I could not afford the $ *** plus blood work fees. They also told me it would be a three hour wait if I chose to see the Vet. VCA ****** would have preferred to see my dog dead because of their greed - they could care less about saving my dogs life. They refused to work with me and ***** at the front desk refused to allow me to speak to a supervisor. VCA ****** should be shut down for their criminal greed against their clients. I want a truthful apology and explanation. Mind you I took her to another vet the next day who prescribed meds for my **** with an exam costing me only $ *** ! Why couldn't VCA ****** do the same ?

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 9, 2023/01/04) */
  *******, we want the best outcome for our patients and make every effort to meet their needs, so it's concerning to read your review. We would like to address this matter with you and ask that you please email *************************** or call the hospital directly to address these concerns. Thank you.
  
  
  Consumer Response /* (2000, 11, 2023/01/04) */
  Due to the fact that my dog **** has passed please close the complaint as nothing can bring her back into this world. ******* **************************

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This clinic first was treating my dog by the wrong file They were seeing my dog under another dog I had that had never been into the office. I presented my pet with a UTI problem & breathing concerns. The vet did a bladder X-ray & bladder ultrasound found a stone I was told if I did not do surgery I would be administering palliative care. The surgery was set I returned for pre op blood work was told my dog should have had a chest x-ray do to breathing issues No chest x-ray was ordered but surgery was still pushed on me. I was clearly upset the vet had not made us aware of this issue but she had noted it in the file and they still pushed putting her into surgery. I left with my pet took her to another vet who called to get the x-rays that I had paid for of her bladder Allendale Vet told my vet there were no bladder X-rays taken. Myself & my husband were taken into a back room & showed a x-ray showing a stone in our dog I was also charged for a x-ray. I called Allendale Vet they still said no x-ray was there. It took me making a threat of contacting someone above the clinic if they could not produce a x-ray I was shown & charged for. I was placed on hold then all of a sudden they found the x-ray. My dog's life was severely threatened by this clinic & the mismanagement from the moment I walked in the door. I know now they withhold information to hit you with hidden fees. They lied to me & another Dr. I spent over 300 dollars my first visit I was told pre op blood work would be half if I came in days before surgery which I did. I was then told the fee would be double upon the blood work. I was also told she has a heart murmur which I have not in 10 years been told about. So I now question this also I don't know what is going on at this clinic but something is off here & they need to be investigated. The reviews say it all. I'm so glad I advocated for my poor baby or she may not be with us any longer. You should never have to threaten a Dr for lying about a procedure.
  

  Business Response

  Date: 02/02/2023

  Business Response /* (1000, 5, 2022/12/27) */
  ******, we are concerned by all you've shared in your review, as being transparent and honest with our clients is a top priority for our team. We'd like to address this matter with you and ask that you please contact us at ****************************. Thank you.
  
  
  Consumer Response /* (3000, 7, 2023/01/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I want no contact with this business ever again.. They have caused enough emotional, physical & financial damage to our family. My goal is to spread awareness of how the business operates & the injustice that was done to us & our pet so hopefully we can save some other family from going through the stress, frustration, lies & hurt that was all caused by this vet clinic & staff.
  
  
  Business Response /* (4000, 9, 2023/01/10) */
  ******, we appreciate you bringing your concerns to our attention. If you decide that you'd like to address this matter with the hospital team, please do not hesitate to reach out. Thank you.

• Initial Complaint

  Date:12/11/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday December 4th, we rushed my dog, ***************** into the *** facility on **********************************************************************************. She was not able to walk at all, wouldnt eat, wouldnt drink, and has some seizures. This hospital killed my dog. The first vet that saw her said that she has hip issues and needs to go on gabapentin. This was a horrible misdiagnosis. I took **** home and gave her the gabapentin and her health declined even worse. The next day, I called in and informed your staff that she is getting worse, so they told me to bring her back in. Another vet examined **** and said she needs to see a neurologist specialist. They saw her and said it is her disk in her back. They then said my dog has dementia and said I need an MRI. They were trying to push meds that would give her an appetite. Despite them seeing that she was pooping out blood, they insisted that it was her disk. I asked why a diagnosis is being made without a blood test and they kept blowing me off. At the end of the visit, they offered me a blood test because i kept asking for it, but i no longer trusted this hospital. I took my dog and left. It was obvious that they were using predatory tactics to get me to get extra services that wouldn't help my dog in any way. I took **** to her own vet on Tuesday and they did a blood test. The blood test reveled that my dog is anemic, has liver issues and she has Jaundice. **** died the next day. This could have been all avoided if *** would have diagnosed my dog properly, instead of giving me 3 incorrect diagnosis.

  Business Response

  Date: 12/27/2022

  *****, first and foremost, we'd like to express our sincerest condolences to you for your loss of ****. Your concerns are important to us, and we encourage you to send an email to ********************** to discuss them in detail. Thank you.

  Customer Answer

  Date: 01/02/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They did not address my issue or assist at all.

  Business Response

  Date: 01/13/2023

  Dear Mr. *********
  
  We know that a lot happened with **** in just a few days, and how much that was for both you and her to go through. We appreciate and share the faith that you had in your primary care vet, and on both days that **** was seen we understood your decision to go to them for the diagnostics we recommended - as laid out in the records provided to you on 12/5 - rather than pursue those diagnostics with ** at ******************** Animal Hospital on either day. We don't want you left feeling, however, that any of our recommendations were predatory, and urge you to call us at ************ to schedule a time to speak directly with one of our medical directors to review ****'s medical findings from each day and the recommendations made at the time. We send our deepest sympathies on your loss.

  Customer Answer

  Date: 01/19/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I spoke to medical director prior to filing this claim and all she did is send an email that she won't do anything.

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manager ******, who made me feel comfortable comfortable that her best surgeon was Dr ****** who specialized in extraction of Small dogs teeth. and quoted me **** per tooth
  I scheduled with Dr ******, and she told me that it would be ****** for the whole mouth worst case scenario, and the teeth left would be cleaned and charged per tooth. I told her that I would look around as this is more than I had thought, and I needed to rethink.
  She said that if I joined the pet club which was free, then I would get half price shots $150 "which is triple what I was paying" , but then I could make payments over the year so that I wouldnt have to pay so much up front.,
  They called me at 2PM and said that he was ready. I got off work early to go and get him, and when I got there, the receptionist said that he was not ready??? She said that he was groggy, and that they wanted to observe him until closing time, so I left. and came back as directed at 5pm.
  
  When I came back at 5 the receptionist told me that, I could not have my dog unless I paid $1,200, and I said that I was on the payment plan.
  I felt that my dog had been taken hostage, and paid the Ransome,
  When I get home the paperwork does not match the bottles, and I call the emergency line,
  
  
  The nurse tells me that the bottles are correct that the paper work was for a cat*************** who is 15 LBS My Dog is 5LBS!
  The Paperwork said to give him double what the bottle said!
  
  I call in the morning, and Dr ****** will not talk to me.
  
  New Manager ***** is there!!! 3 Managers in 3 Years
  What Happened to ****** and *********
  
  They only removed 16 teeth, and charged me for the Whole Mouth!!
  Then I start getting Bills,
  They Charged me for a Whole Mouth Cleaning, and now its over $4,000
  
  I told Wemdy that I refused to pay and that Dr ****** assured that me that worst case scenario $2,400 which I could I could make on payments.
  I would never had agreed to $4,000!!!!!
  This feels like a Criminal CON

  Business Response

  Date: 01/23/2023

  Business Response /* (1000, 5, 2022/12/27) */
  Mr. *****, it's unfortunate that despite several conversations with our staff, we've been unable to arrive at a mutual resolution. A treatment plan was presented and signed by you prior to the performance of any services. We wish you all the best in your future veterinary endeavors.
  
  
  Consumer Response /* (3000, 7, 2023/01/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did not agree to this price for 16 teeth removed + shots.
  This is a scam!

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/09/2022 I adopted a one year old puppy from Foothills Animal Shelter. At that time I received packet of information advising to take puppy to VCA Animal Clinic, there are over twenty in the ****************** for a vet check. I took him to **************** and the vet *********************** saw him for five minutes. During his time at the shelter he exhibited no signs of illness. The vet did not; take temp, did not listen to his heart or lungs, physically palpate his body or joints, look into his oral cavity, check out his skin or fur, nor did she notice a very large sized wart on his left hindquarters. I provided ************** with a stool specimen which had to be sent out, no on site lab. A few days later *****, vet, called stating he had Girardia and prescribed daily antibiotic for five days at $65.00. He was experiencing NO symptoms of illness. I was given a bottle to return another stool specimen after treatment for follow up. When he finished the antibiotics I took the sample to the clinic and they wanted $75.00 for the lab fee. I refused. That was not a checkup with the vet. It harmed my puppy with unnecessary antibiotics, robbed me of $$$$, wasted my time and energy. I want at the very least a refund of $64.50.

  Business Response

  Date: 12/27/2022

  ******, we are disappointed you came away with this impression. We take pride in offering honest care and are always available to address any questions or concerns regarding our recommended treatment plan. Please contact our team at ****************************** so we can address this with you. Thank you.

  Customer Answer

  Date: 01/02/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  That was the same response given to my complaint to them, so in effect repeating their mantra is no response for their shady and dishonest veterinary practice.

  Business Response

  Date: 01/10/2023

  ******, to best address your concerns, we encourage you to email ****************************** or call the hospital directly for assistance. Thank you.

  Customer Answer

  Date: 01/19/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from VCA did not address my concerns. It was in effect no response.
  

  Business Response

  Date: 02/13/2023

  ******, our Regional Medical Director has attempted to get in touch with you by phone and email but has been unsuccessful. Please return her call or email to discuss this matter further. Thank you.

• Initial Complaint

  Date:11/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a licensed Vet tech for 23 years and worked for ********* in ** for over a year. Due to some life events, I had to change employers to *************************** yet I am still a full time vet tech. VCA ****** Animal Hosp in ******* ** was my primary Vet. Yesterday I called to bring my cat in to have an exam and bloodowork run due to his increased water consumption. I was charged $442 for a five minute exam, bloodwork/urine and a yearly distemper vaccine. After all was done, I was informed that I had been moved to per diem and there is NO discount for per diem employees. NOT even a 15% professional discount for current vet techs! I find this dispicable! As a company who makes millions, and pays techs an average of $20/hour then to not even give a discount for professional curtesy I am appauled and now ashamed to say I worked for VCA! Now I understand why VCA has such a bad reputation among employees. From now on I will never use VCA for any of my pets needs and never work there again.

  Business Response

  Date: 12/14/2022

  *****, we take pride in the quality and value of our services, and we are sorry to hear that your experience and our pricing did not align with your expectations. As an employee, you are welcome to email your concerns to ******************** Thank you.