Complaints

This profile includes complaints for VCA Animal Hospitals, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VCA Animal Hospitals, Inc. has 337 locations, listed below.

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• 

  VCA Animal Hospitals, Inc.

  12401 W Olympic Blvd Los Angeles, CA 90064-1022

• 

  VCA Elkton Animal Hospital

  400 W Pulaski Hwy Elkton, MD 21921-5200

• 

  VCA Animal Hospitals, Inc.

  2 Bridle Path Way Tyngsboro, MA 01879-2133

• 

  VCA Animal Hospitals, Inc.

  595 Columbian St South Weymouth, MA 02190

• 

  VCA Animal Hospitals, Inc.

  122 Cross Rd Waterford, CT 06385-1204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/25/2022, I took my dog to VCA Central Animal Hospital, ********************** ****** **********, XXXXX. (XXX)XXX-XXXX, at 6:00 AM, due to***********************************. They stated that her teeth were the culprit, and prompted me to sign a bill for a complete dental. I opted for antibiotics first. They misdiagnosed her, after charging me ******** for the exam and antibiotics. She is *************** even worse now. I will have to take her to another vet for help. They refuse to refund my money, which I need back for the other vet, after their misdiagnosis. We spent 2 hours there for that, while the veterinarian lied, and wanted even more money.

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 5, 2022/12/05) */
  ******, our goal is to help every patient that enters our care, so it's upsetting to read about your experience. In order for us to better address your concerns, please send an email to *************************** Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/12/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I've already emailed them, and contacted their main office, only to be yelled at by them! They are liars! They are ignoring my request for my money back.
  
  
  Business Response /* (4000, 9, 2022/12/21) */
  ******, our team has reviewed your records. Our initial recommendations for diagnostic testing at the time of your visit were declined and in order to provide the most accurate diagnostic assessment, additional testing is often required. We respected your decision regarding your dog's treatment, as our clients ultimately have the final say in their pet's course of treatment. We wish you and your dog all the best in your future veterinary endeavors.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a dog crying out in pain and could not walk or sit for long periods into VCA Emergency. As I was waiting a tech came over and said we are going to get him started because he is clearly in pain and needs to be seen right away. A few moments later he brought the dog back and said the vet did not know why the dog was crying out in pain but did not feel he needed to be seen right away. I was surprised and concerned that the vet did not think he was urgent to which the tech agreed with me as well as other patrons sitting in the waiting area because it was so CLEAR that he was in severe pain. I continued to wait (for about an hour) and as the dog got worse and I saw people coming in long after I arrived being helped I asked the people at the front desk if it was going to be our turn soon as the dog had gotten worse since arriving. After speaking with the vet the tech advised it would be 6-8 hours before the vet could EXAMINE the dog. I asked if they could give the dog something for pain until then & again the vet said she did not think his condition was severe enough for him to need it. I advised that I did not want to leave the dog crying out in pain for 6-8 hours and would just go somewhere else. I was then presented a bill for $184 for an exam and er fee. I advised them there had been no exam and I had been there for over 2 hours only to be told to come back in 6-8 hours. I was told they would talk to the vet & send me an invoice. Later that day I rec'd the invoice & it was for $184. VCA called that day & said to disregard the invoice & they were sending new one for $84 since THERE WAS NO EXAM. A link was sent that did not work so I called them only to receive an invoice for $184. I have called 2 more times since then & am told someone would return my call and "the vet said she tried to contact you about the exam". Again, there was NO EXAM and THE REASON THEY TOLD ME I HAD TO COME BACK WAS FOR AN EXAM!! AND MEDS COULD NOT BE GIVEN UNTIL DONE!
  

  Business Response

  Date: 12/15/2022

  Business Response /* (1000, 5, 2022/11/17) */
  ******, we apologize for any frustration or lapse in communication that's occurred with our team. This is definitely not our intention, as we always hope to meet the needs of every pet that enters our care. Please share the name of the location this took place with so we can provide the appropriate contact information. Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/11/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Location is Indio.
  
  
  Business Response /* (4000, 9, 2022/11/28) */
  Thank you, ******. At your convenience, please send an email to*********************************** to discuss this matter. Thank you.

• Initial Complaint

  Date:11/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a wellness program which included unlimited exams but unfortunately they are so short handed and can never see my dogs! Well why should I have to pay when I can't be ever seen. I had to make a fake vaccination appt. In order for my dog to be seen by a vet at that time we scheduled him to be Neutered. Everything was fine other than because the meds where including in my plan I feel as he was not given enough to calm him down therefore I had to return within days because of sutures being ripped! At that visit there nearly doubled the dosage and charged me over 200.00. I have other friends that have dogs from the same litter and the samething happened to them and they again had to return and spend more money on medication. Also, I was point blank lied to when I asked if I could get the medication at the human pharmacy. The vet stated that the human pharmacy would not cover it, which was I lie because I brought the pill bottles to the pharmacy and the pharmacist informed me that so have that exact dosage for a quarter of the price. Now I have two puppies enrolled in this wellness program and I am just trying to finish the year out and get the other dog neutered and move on but now I'm being told that I cannot get in appt for months when I wanted to schedule at my other dogs appt they told be it wouldn't be an issue call when your ready mind you it's only been a month since I was told that! I believe these people are crooks and I would like a refund for my wellness and neutering plan since I can't be seen ever
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/17) */
  ******, we are sorry to learn of your frustration with our availability and CareClub program. We'd like to speak with you about these concerns and ask that you provide the name of the hospital you are a client of, so we can provide the appropriate contact information. Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/11/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The location is in Uxbridge Massachusetts! My contact email is ********************! I honestly feel taken advantage of! They have no problem taking my money every month but to make an appt is impossible! I'm very disappointed am no longer trust this location
  
  
  Business Response /* (4000, 9, 2022/11/28) */
  We do not take your disappointment lightly and hope to have an opportunity to discuss your concerns with you. Please send an email to *****************************. Thank you.
  
  
  Consumer Response /* (4200, 11, 2022/11/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I would like a refund for the wellness program as your business was unable to provide this service due to staffing issues! This is not fair to the people who pay monthly me more so as I had two dogs and paid for two wellness programs. This is very deceiving and these programs should not be offered until your locations are properly staffed in order to hold you end of the deal. Everywhere is short handed not just your business but most businesses I stand this and don't take customers money knowing they can't for fill their end of the deal

• Initial Complaint

  Date:11/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my Dog to VCA Mountain View office since we got her, and joined their Care Club. My dog is now 5 years 7 months old. Over the last couple years during covid it became hard to get appointment. Which was taking upwards of 3 to 4 weeks to schedule, for vaccines and checkups. They made no attempt to help, and mainly said things like "due to covid, we have been unable to hire vets." They have continued to charge with no adjustments even though according to them they don't have enough veterinarians to fulfil their end of the contract of Care Club. The first time my pup needed immediate attention, VCA's (Scottsdale location) ER turned us away because they had too many patients for their "ER hours." Again, I heard the excuse "due to covid, we can't hire vets." I was mad and posted online my dissatisfaction, but the job market had been rough. So, I moved on and continued paying for care club. I went in to get vaccines after waiting 3 weeks, and they went to charge me and I said, "I have care club" they said, 'no you don't' Made me wait for their office manager, who told me they cancelled it because of my review. I got that straightened out. My pup just had an injury to her paw and i called to get an appointment, again nothing for several weeks, ER end up being over full. And of course, 'covid-unable to hire.' IT'S BEEN 2 YEARS and you haven't been able to hire anyone? Fed up, I took my pup to another hospital, which has gotten her in 3 times in 10 days to ensure her injury heals correctly. Since VCA can't honor their end of the Care Club, i call to cancel, and they want to charge me an additional 300 dollars to cancel. If they were able to get my dog in a timely manner and honor their care club. I would not be cancelling. It's their breach of contract that is causing this issue, I shouldn't be penalized for their shortcoming.

  Business Response

  Date: 12/15/2022

  Business Response /* (1000, 5, 2022/11/15) */
  Meeting our clients' needs is very important to us and we are sorry our availability has not been meeting your expectations. We'd like to speak with you about your concerns and encourage you to contact our team at *******************************. Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/11/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They offered no resolution, only to contact them. I will contact them, but at this time it is not resolved.
  
  
  Business Response /* (4000, 9, 2022/11/29) */
  John, it's unfortunate that despite our attempts, we've been unable to arrive at a mutual resolution. We take client concerns seriously, and it saddens us that you have not found the resolutions that have been offered satisfactory. We wish you all the best going forward.

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two dogs, ****** and ***** (*****) signed up for the VCA Care Plan, under phone number XXX-XXX-XXXX. Our "home hospital" is VCA ************. The care is great, and the people, although understaffed are caring and do their best. The issue I have is with the Care Plan. I have tried in vain to get a straight answer from the hospital and the VCA Care Club. I have contacted their customer relations person ********* ****, and she has not returned my call. This is all about ambiguity in pricing on these care plans. I have ****** on the Senior + plan at ************** which that has been the price now for the 2nd consecutive year. The problem started last year, working with **** at the hospital, there was confusion on pricing for *****, I was told she would be one price, it ended up being another. This year I am told for ***** on the Senior Plus plan the price is ******** Two dogs on same plan, two totally different prices. I am now trying to work with ******* at the VCA *********, who says he cannot get a straight answer from the Care Plan folks on why the prices are different but mentions that ****** was grandfathered in due to something that VCA Care Plan put in place in November of 2021. This makes no sense, why is ***** not grandfathered in also? The Care Plan says it is up to the hospital to communicate pricing, and the Hospital says the corporate VCA Care Plan determines these pricing policies. I have left a message multiple times also for ******, the VCA ****** manager, but she does not return calls. I even have asked if they had a brochure for the cost of these plans, if I was new coming in to sign up a dog, and they have nothing. To me it is like a dart at a dartboard and I refuse to accept ambiguity. There also is a question of legalities in charging different people different prices for the same care plans for their dogs. I am reaching out to the *** to get some answers from this company.

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/11/16) */
  Mr. *****, we are glad our hospital manager was able to connect with you on November 3rd to go over your concerns. It was our understanding that this matter was addressed, and you were going to continue to give us the opportunity to care for your pets. If you have any additional questions or concerns that you'd like to go over, please do not hesitate to reach out. Thank you.
  
  
  Consumer Response /* (2000, 7, 2022/11/17) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 26th 2022, we had to put my parents 12yo dog to rest. We paid to have her cremated and purchased her ashes. That way she could be with my dad who has passed and when my mom passes we can put them all together my mom is 80 years old. On October 7Th I called to see if they were ready... they said oh no somebody picked them up on October 4 it must've been a family member. I said "NO NO No!!" We have no family out here. ( this is in yucca valley ca.) They don't ask for ID, they don't even ask for a name. The record show misses picked them up. The girl that gave them away no longer works there. The cameras out front are for their security no dvr. I've talked to supervisor today and nothing. Was to have a member of management call but nope. My poor mom is completely devastated. I don't know what to do next. So sad☹ïï��ï��😢ïï��ï��ïï��ï��ïï��ï��ïï��ï��ïï��ï�� Update miracles do happen 18 days later they have found her ashes. (**************) they got another box and scooped up ashes from another dog/cat idk. And called it ours. Their stories don't match, the dates they have given don't match. I've contacted VCA Corporate in Los Angeles. And they will not return my phone calls. They said someone from their legal team will call me on Oct 14, and no call. Someone needs to do something please
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/26) */
  ******, we understand how difficult it can be to say goodbye to a beloved pet, and it would never be our intention to make this process harder on you and your family. We'd like to speak with you about this matter and hope you can provide us with the name of the location this occurred with so we can best direct your concerns. Thank you.

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/18/2022 VCA emailed they would no longer refill my pets ear medication. **********, my dogs dermatologist, left on maternity leave when my dog, **** was to have his recheck. Due to this, they had to delay the recheck until her return. Unfortunately, as she returned, her new schedule (appointments ending by 1pm) might be modified due to her childcare and/or pandemic modified work hours. I do know her appointments are not later in the day as they were before where I was seen at 3pm. Due to this, I asked for an extension of the medicine until November or December so I can request time off and/or see how to come before traffic gets bad to get there. I also asked if someone else was open to see him. Yet I was told NO, I could no longer receive service/his medication and to go elsewhere.This is impacting **** from being seen by new doctors as they are NOT taking new patients. This will also have him break out and be in a worse place he's been in for 2 years. I am very unhappy that after being a good paying customer that I need to go elsewhere based on the limited availability with her return.10/12/22,
  *************, the practice manager, emailed me back regarding my complaints about this and to contact him. I've called and emailed but no response. I even provided a time on 11/2 to come as I am taking time off. 10/18/22, ****** at the front said she was told NOT to book an appointment for me.
  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/10/26) */
  ******* meeting the needs of our patients is always our goal, so we are disappointed to learn that we've been unable to arrive at a mutual resolution with you. Please provide the name of the hospital you are a client of so we can learn more about this. Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/10/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept because they asked for name of the location. Once it's resolved I'll accept. The hospital is VCA Bay Area located at *******************************************. ****** assisted now with an appointment since I took off for vacation and fit **** in. However, they are still only trying to give me 3 months of refills though I paid for a recheck. I should be able to stay there especially after paying $356.18.
  
  
  Business Response /* (4000, 9, 2022/11/07) */
  ******* we'd like to speak with you regarding your concerns, as it was our understanding that this matter was resolved. Please contact our team at *************************************. Thank you.
  
  
  Consumer Response /* (4200, 11, 2022/11/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello - I've emailed and called and no response. Please see attached and follow up with them. They are refusing to keep me on past three refills yet I paid for a recheck which means I should be able to stay.
  
  
  Business Response /* (4000, 13, 2022/11/11) */
  ******* we apologize if you've had any trouble getting in touch with our team. Our Regional Operations Director will be reaching out to you to discuss this matter. While we do have a limited Dermatology schedule, we are more than happy to continue to assist you with the care of your pet and provide more refills with your most recent exam and re-check. We look forward to connecting with you and clearing any concerns. Thank you.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter from VCA stating they owed me ******* on August 8th, 2022. On August 23, XXXXX I returned form signed letting them know I would like this money returned to me as a check. I have not heard from them since. I have sent two emails with no response from the VCA..though their website says they will respond. I have tried calling multiple times, but their phone system does not take you to a live person.

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 5, 2022/10/24) */
  *******, we are sorry you've had trouble connecting with us. We'd like to learn more about this to better address your concerns. Please let us know the name of the hospital you are a client of so we can provide you with the appropriate contact information. Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/10/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  HEre is the information they requested.
  Issue is still not resolved.
  
  Hospital name/number ******************************** Emergency Hospital.
  August 10, 2018
  
  
  Business Response /* (4000, 9, 2022/11/04) */
  We apologize for any frustration and confusion you've experienced. Our Support Office will be reaching out to you to address this. Thank you.

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called today on October 6, 2022 to inquire about my scheduled payment date because I previously spoke with a representative who told me she set my payments to be taken out for the 17th of each month starting on September 17th going forward and I noticed today that VCA ******** tried to take a payment out today, so I called to clarify that because it was my understanding that my payments would draft on the 17th of each month. When I called the first time, I waited on the phone for 10-15 minutes. When I finally got connected to somebody, I got hung up on as if somebody picked up the phone. I called a second time and got connected to ********, who didn't have the best attitude. She acted as if she didn't want to be there and like I was making up what the previous representative had told me. It's not my fault I was misinformed by that representative.I know it's not specifically that representative's fault, but it's the management's responsibility to make sure they're putting certain policies in place. Anyway, I was trying to explain to ******** that my billing payments are set to be taken out on the 17th of each month not on the 6th. She told me that I missed a payment in September and I didn't because I paid $46.99 on September 17th. ******** then told me that if my due date to the 17th that I would be double charged the month of October, which would have been $93.98. I at that point asked to be escalated to a manager and waited in the line for ten minutes only to be disconnected. I called back for a third time and finally spoke with a manager. I just didn't understand why I never got anything in my email or mail that says you can only asks a certain amount of times to have your payments delayed and you may have to pay double because of it. You have nothing in writing explaining that. Also, the customer service needs to be improved because the representative ******** was rude and it doesn't matter if she's giving the right or wrong information, but be professional.
  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/10/07) */
  Being transparent with our clients regarding our pricing and policies is important to us, so we are disappointed to learn that you do not feel like this has been reflected in your experience. We'd like to learn more about this and ask that you please provide us with the name of the hospital this occurred with so we can direct you to the appropriate team to discuss your concerns. Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/10/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I'm not accepting a response until a resolution is reached. I use the VCA ***************************************************** but my concerns were with the VCA ********* Customer Support. I called them at this number ************, where I had this bad experience regarding my membership. They were basically trying to double charge me for changing my payment date, but things happen. Life happens. I would expect them to be a little bit more reasonable.
  
  
  Business Response /* (4000, 9, 2022/10/12) */
  It's important to us that we connect to address these concerns. When you have a moment, please email our team at ************************** Thank you.

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 5 mo. old kitten to the VCA Animal clinic 9/6/22. They did an abdominal X-ray. They charged $472.75 for the X-ray and $197.35 for the radiologist to read. A very inflated price compared to 5 other Vet's offices I called in the area. The range of the 5 other offices was $245-$265. VCA also charged $195 for a radiologist to review it. When I called to ask why the prices were so inflated, the front office lady said, yes that seemed higher than what she usually sees. She then transferred the call to the vet tech, who said the prices come corporate. She explained the $195 was for 2 hr.STAT review of the X-ray. That was never explained to me at time of visit. They just told me there would be that fee for someone to review it. I would have declined if given the chance.
  Several days later, there was a rope in his stool that was approx. 1 1/2+" long that the "specialist" could not see on the X-ray.?? But that is not the part that I am most upset about. It is the inflated, price gouging fees that is absolutely wrong!! And not giving me a choice if I wanted to spend an extra $195 for a STAT review of the X-ray.
  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/10/03) */
  ********, it's unfortunate to hear that you are not satisfied with the outcome of your experience. Being transparent regarding the pricing of our services is important to us. We'd like to discuss this matter with you and ask that you please provide us with the address of the hospital you visited so we can direct you to the appropriate team to go over your concerns. Thank you.