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Business Profile

Computer Software Developers

Riot Games

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 115 total complaints in the last 3 years.
  • 68 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Valorant Support Team,I hope this message finds you well. I am writing to formally appeal the recent ban placed on my account, which I believe was unjustly imposed due to issues related to account hacking and potential data errors. My account has been a significant part of my gaming experience, and I am deeply concerned about the circumstances leading to this ban.First and foremost, I would like to emphasize that I have always adhered to the rules and guidelines set forth by Valorant. I have never engaged in any activities that would be considered cheating or violating the game's terms of service. Unfortunately, it seems my account has been compromised by an external party who does not share my commitment to fair play.Upon receiving notification of my ban, I conducted a thorough review of my recent account activity. To my dismay, I discovered numerous transactions and gameplay actions that I did not authorize or participate in. It is evident that my account has been accessed without my permission, resulting in actions that I cannot be held accountable for. I am more than willing to provide evidence of unauthorized access, including screenshots of my purchase history and gameplay logs, to support my claim.Additionally, I would like to request a review of any data errors that may have contributed to the misunderstanding surrounding my account. It is crucial to ensure that the ban is not a result of a system glitch or incorrect data interpretation. I believe that a thorough investigation into the circumstances leading to my ban will reveal that I am not the perpetrator of any ************* conclusion, I respectfully request that you review my account and the context surrounding the ban. I firmly believe that a comprehensive investigation will reveal the truth and clear my name. Thank you for your time and consideration. I look forward to your prompt response and hope for a positive resolution to this matter.Sincerely,

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was stolen without my knowledge. I contacted your customer service, but they did not resolve the issue. I am now forced to file a formal complaint to escalate this matter and ensure it receives proper attention.

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Riot Games Unfair Permanent Ban I am filing this complaint against Riot Games regarding the permanent suspension of my account. I believe this decision was based on falsified evidence submitted by another player, who manipulated screenshots using AI or editing tools to make it appear as though I engaged in hate speech. Additionally, this same player directed hate speech towards me, including racist remarks and encouragement of self-harm, yet they were not penalized.Riot Games did not provide any real proof beyond these screenshots and did not allow me to properly defend myself. I have requested them to verify the authenticity of the evidence against me by checking actual in-game chat logs, but they have refused. I believe this is an unfair enforcement of their policies, and I request that my case be properly reviewed with legitimate proof.I am seeking a fair investigation into this matter and, if the allegations against me cannot be verified with official chat logs, a reinstatement of my account.

  • Initial Complaint

    Date:03/25/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspened my account, and when I tried to talk with them, they dont talk with me

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2023, my Riot Games Valorant account (Riot ID: loseradri#****) was permanently suspended due to what was stated as the use of unauthorized third-party software. I filed multiple support tickets and submitted a full data request under CCPA rights. After reviewing the logs provided by Riot, there were no player reports, no voice/text chat issues, no fraudulent payments, and no evidence of cheating.Riot cited that the account was accessed from a computer with an active HWID ban, which may have been caused by software like Razer Synapse, VPNs, or RGB tools that were present on my system at the time. However, I have never intentionally used cheats or scripts, and I was unaware that such common software could be flagged by **************Despite multiple appeals and attempts to get clarification, I was only met with automated responses and final dismissals with no explanation of what exactly triggered the detection. I am filing this complaint because I believe my account was wrongfully banned and my case was never fairly reviewed by a human representative.This has caused emotional stress, as Valorant is my favorite game, one Ive supported since 2021 through real money purchases. Due to my current financial situation, I cannot afford to repurchase these digital goods.

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hello i bought a new pc and when i make any knew account to play valorant and join to it after 1or 2 games the new account get banned idk why and its so annoying i need to level on the account but they keep bannening me pls help to solve the problem

  • Initial Complaint

    Date:03/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently tried to play the game by ************ called Valorant. I have not played this game in over a year. I used to play the game every day and have spent money on the game. I play their other game league of legends as well. I never had any problems with them. But after trying to log in I saw that my account had been permanently suspended for cheating. I was not playing the game during the time they banned my account. I tried to file a support claim explaining my situation trying to figure out what happened. A similar situation happened to me with ********** and being banned on call of duty because my account was comprised. The support team from riot did not reach out to me and closed my ticket without really looking further into my situation. I asked them for more details regarding the ban and what time it couldve occurred and how and yet I still got no response. Its annoying have spent money on the game that I get banned when I havent played it and the support are unwilling to help.

  • Initial Complaint

    Date:03/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in August of 2024 I purchased a statue for ******* (cost of product, +tax&duty + shipping)Order #: ****** This item was delayed from expected delivery (January 2025). I received email that it would be shipping in next few days and to confirm shipment address which it did. They did not ship it and when I reached out, they said shipping charges are now more expensive (475% more expensive) going from the 24$ I already paid to wanting more than 114$. They said until I pay more, they will not ship. Your order is currently held due to an issue with shipping which didn't assign a carrier to the order when it was created. Unfortunately, we've been unable to get a shipping rate similar to what was originally covered by the order.I dont see how a business gets to ****** on shipping costs and not pay for shipping hoping its cheaper in future and then charge me since it costs more. Personally, I dont believe shipping is this much more expensive (even if I order product right now to same address, its less than what theyre asking me to pay extra). Although theyre saying increased shipping costs, believe theyre just inflating cost of product after the fact on an already agreed upon price. I want the product for the originally agreed upon price. People online believe their communication to me are all scam emails as how ridiculous this situation sounds. Their current statement: pay the difference or refund the money. Theyve held >1k of mine for over 7 months and there was no issue with the pricing this whole time. Their lack of urgency to obtain shipping and mistake with this shouldnt fall on customer after deal has been made.

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint to Better Business Bureau (BBB) Regarding Unjust Account Suspension ****************** I am filing a complaint against Riot Games regarding the unjust 14-day suspension of my League of Legends (NA Server) account. This punishment is completely disproportionate and unfair, considering I did not engage in any intentional feeding, griefing, or AFK behavior.I have been a loyal player of League of Legends for years, and I have spent over $5000 USD on my account through in-game purchases, battle passes, skins, and other content. Despite my investment, Riot Games has unfairly suspended my account due to an automated system that wrongfully flagged my gameplay as "inting" without proper investigation.On February 24, I played a ranked match where I had a poor performance (0-10-0 score). However, the game was completely unwinnable from the start due to an unfair lane matchup and an inexperienced teammate:I played Vayne (ADC), and my support was ************, who was a new player (he had played only 3 games in total, all with poor stats, which should be verifiable in Riot's data).Our bot lane opponents were Pantheon (Support) and Tristana (ADC), a high-damage, high-engage duo that completely countered our lane.Due to my champions limitations, my supports inexperience, and the enemys dominance, I was unable to contribute effectively to the game.While my performance was bad, I did not intentionally feed or sabotage the game. The final team score was 3-27, proving that it was a team-wide loss, not just an individual failure. However, Riots system wrongfully detected my performance as "inting" simply because I had a bad game.I request a restoration of my account.

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account name was changed for being related to Mexican pride. I want to know why this came about.

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