Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sturdy Logo promised to design for me a business logo and build a website. They promised unlimited revisions and a 100% money back guarantee for the combo package I purchased. They have not provided acceptable logos. They have cut off all communication with me now that they have my money and they have done ZERO work on a website for me. I have asked them for my money back multiple times only to be strung along being told someone would contact me. But that never happens. This company is lying to people and is not doing what they promise to do and when they fail at that they refuse to refund your money as promised. They are simply stealing money from people. They take the money but do not provide the service. I have received nothing on website and very little on unacceptable logos. No one ever calls back. They have promised to refund my money but that has not happened.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a detailing company and used this company as our web designers and logo designers. I started working with them December 2023. Since then I have payed over 5 thousand Canadian for their services. Im promised unlimited revisions, a team at my fingertips whenever I need. They have continually pushed options to spend more money and I have continually said no. I am currently in my last revision for the season and they have completely ghosted me. My last payment was for a trademark which was over 3 thousand Canadian. Seems that once I made my payment, they cut off all communication with me. Have answered calls, emails or text messages. I was promised a form or certificate for my trademark and my revisions to be done. I have yet to receive anything or any updates. I want a full refund for everything. Theyve wasted over a year of my f****** time. This is ridiculous.

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sturdy Logo has assisted me with the creation of my logo for my business, my website, as well as my trademark. These services has been paid for in full. The problem is I have bee presented issues and false documentation for this company that creates a narrative that requires me to pay more money for different things. It became a red flag after the third time they presented a situation to me that required me to pay over $1100. There was a virus placed on the website that Sturdy Logo themselves created for me. I went to multiple professionals to get help with the situation and I was told that the virus was embedded in the program. However, Sturdy Logo called me and told me that the only way to get the virus off was to pay them $1100. Same goes for my trademark filing. Sturdy Logo contacted me an presented false documentation that urged me to move quickly giving me the false pretense that someone else was trying to file a trademark under my business name. I paid them $1200 for this process. That was the amount in total I was told to pay for the paperwork. They reached back out to me a few weeks later for more money once I told them that I spoke to a layer and the lawyer confirmed that the paperwork was fake they said I didn't need to pay anything else. Today I received another message for more money regarding my trademark.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sturdy logo ripped me off for $400. It begin with logo design, which most of them came back generic. They started pressing me about a website, I said no tons of times, finally I thought well I really need one. Paid $250 back in the first quarter of 2024, then they started contacting me about copywriting my logo . I told them its not necessary, they pressed and pressed and pressed. Called me out the blue, harassing me that this was needed to protect my brand, so I said okay, maybe copyright protection is important. That was $125 or $150, I do have invoice . A Every time I ask for a status of the website, he would send me more questions and then would tell me the website will be designed on our nextcall. We have the next call. There are more questions then h*** say the website will be designed the next call went on for 35 times **** never got my website to this day since the first quarter of 2024. I told them give me their complaint line and he email ne someone name ****** with the trademark company. He asked me to send him proof of my claims and he would get back with me. Its now been 6o days and he has not responded. You cant find out who owns STURDY LOGO. I need my money back. I need a lawyer. If any other complainers on here want to get a lawyer,please call me 601-421-481-

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company extorts and threatens customers with legal action when it comes to copyrights to try to get more money out of its customers. I think search engine sites need to ban this company from being accessible since its a fraudulent company. They will give you some of the promised items but it comes at a greater cost. I didnt use their logo at all and created my own. They still contact me to threaten me that I could be sued for copyrights for my name. Which is protected already.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/10/2024 approximately, I purchased ****** logo package from the sturdy logo company. They continue to try and get more money from me while not giving me what I paid for. Then when I said I was going to report them to the BBB and they were not going to get more money from me. They told me I didn't want to threaten them and sent me a message with my address.

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-21-22 through 07-29-24. I applied for a TradeMark with Sturdy Logo in November 2022 that was supposed to cost ******. I paid *******. They held my application up and kept asking for more and more money to push it though. I alerted SL to application errors in Feb 23 and they denied it. Recent e-mails from ***** state the application is flagged for violation of the rules and fraudulent application and still has not gone through. SL says that is untrue. They tried to get over ******* more from stating it was to assign an attorney and then to follow up on the *** I would not pay. SL will not send me their ***** correspondence that was done on my behalf stating they did bulk applications and other people's info was mixed in. ***** will not let them resubmit for me and SL says that is the only option I have. They will not refund event though they said they would. They keep claiming the application has gone through but was you can see by the ***** e-mails it has not. The violation is that they did not us a US attorney to submit the application and it has many errors. ** also used my attorney ************************* name to updates without his permission or knowledge. ** has stated they will only resubmit the papers at their cost but the ***** will not let them as they are investigating them. SL will not provide an address either. I do not believe they are located in the ** even though they say are. They quote one price and the charge more and more holding your application until you pay it. I do not believe they have US qualified lawyers to submit the application, nor will they provide you an address to send certified letters. they said they would send in a TM application with guaranteed results. Its been over 2 1/2 years and not only do I not have a TM and it has been flagged as violating the rules. They did not do what they said they would and def do not honor money back . I have all correspondence from them including their offer to refund and ***** emails.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service and when it was time to receive the finished product I was told I had to pay ax extra $400.00. I asked where this was posted on their site and they claim its a government charge and they cannot be affiliated with the government or be transparent about their business.

• Initial Complaint

  Date:07/21/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sturdy Logo sold me a logo package 6/8/24 for $149. On 6/10/24, Senior consultant ********* informed me I would need to pursue a trademark "ASAP" in order to do business under the desired name as 2 other people were already pursuing it (one photo provided) according to their legal department. I purchased a "lifetime" trademark package that day for $1020 with a 10 day turn around time. On 6/12/24 they sold me a complete website package for $1549 to include social media banners, business cards, Stationary, LLC formation etc... I was very clear through the process I did not want a logo and website created for a business name I would not be able to use if we did not get the trademark and followed up multiple times checking on the status to include 6/12/24 (told 10 days), 6/18/24 (request for frequent updates), 7/3/24 (having received no updates requested filing status and was told it had been filed), 7/8/24 spoke with the trademark commission to learn it had never been filed. 7/8/24 at the time of my request for a refund in full I had not received a finalized logo, the trademark had not been filed, and no work had been done on the website. I requested that future communication be done in text to 3 separate individuals and this was disregarded on 3 separate occasions the final occasion being 3 calls 1 minute apart ending with a voicemail with no one speaking executed by ************************************* compliance manager. Today I learned that the trademark was filed after my request for a refund with no attorney of record (I never signed a document meaning in some way they represented themselves as me during the filing process) and with an email address bearing my full name which I do not have ownership of nor was it the email I provided for use. In speaking with the trademark commission it was brought to my attention this would enable them to receive and control the certificate of trademark and not me. I am disputing with credit card and working with trademark commission.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/26/24 I processed a payment to receive a logo for a Tshirt. The charge was $19. After submitting my company's business details and what services we provided along with my idea of what I wanted our logo to be I received a phone call from an individual claiming to be the "Creative Head of the Design team" that would be working on my logo and that the designs would be available within 24 hours. After speaking with this individual on the phone, he stated that what I wanted would actually cost more, but that he would discount that new charge to only $150. He then stated the design would not be ready until another 48 hours. It is 50 hours later and after having attempted to call that individual back I was transferred to someone who sent the concept design over. I was not happy with the design but wanted to clarify after further editing to the concepts i would have ownership to the design. This person said that I would then need to buy the rights to the logo, although, in the text originally sent describing the $150 charge it specifically states 100% ownership rights to the logo are included in the purchase. I then stated I wished to receive a full refund to which this individual started to argue and "wasn't sure that he could issue a refund." I stated I was not happy with the design sent over and I wished to receive a refund based on the 100% refund statement all over their website and in the text I received describing the $150 charge. I told him I was disputing the charge to my bank if I did not receive a refund effective immediately. I received a text message from a different number shortly after that phone call ended stating a refund will be issued with no timeline. I should have done my research, but hopefully this review will prevent someone else from being scammed.