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Business Profile

Custom Logo Apparel

Sturdy Logo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS COMPANY COMMITS FRAUD AND EXTORTION. They offer to file a trademark for you and then hold it hostage while they claim more fees and charges and tell you it is being contested, etc. They offer to design a website for you and then demand more money because they hold the website hostage and claim it takes more money to get the website running again. They offer to design logos, but then don't finish the job. They are horrible to work with, will not give you an actual working phone number, pass you around to multiple people, and always blame some other situation to get more money from you! BEWARE OF THEM. See my written 2 page statement uploaded to this complaint, complete with actual documentation.

  • Initial Complaint

    Date:05/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First the company said they were approved by BBB. They created a web site and have now shut the website down and trying to extort me into paying new and made-up fees. They claim Wordpress.org changed policies in January 2024 that require new security upgrades and that my website cannot become live again until I purchase thousands of dollars of additional security plugins packages. I contacted a Wordpress.org approved vendor who said this is not the case. I requested the web site and database files that I paid for and own and they refused to provides those files which are needed for me to get my web site back on line. I also own the web site name and url address which they also are withholding. I have tried calling, texting and emailing for months with no response until today when they tried to extort me for additional money.

  • Initial Complaint

    Date:05/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a company engaged in fraudulent and dishonest activity and which attempts to exploit customers, former potential customers and former customers by sending e-mails threatening legal action and money damages if the customer does not "pay up." ********************** preys on innocent consumers' ignorance of federal trademark laws in order to attempt to induce them to make unnecessary excessive additional payments to Sturdy Logo for no value provided, without any basis in law or fact. When you attempt to question Sturdy Logo about this, they tell you that they will get back to you in ***** minutes. They never do. This is just what they tell everyone who they never desire to speak to again. This company is engaged in intentional deception and nefarious business practices and I would highly recommend staying far away from any of their services. They claim to be a ****************** but are not registered to do business in **********, and there's no apparent evidence that they are registered to do business anywhere in the U.S. They have been reported to the Federal ************************* of ******** Protection and ********************* of ******* for their crimes.

  • Initial Complaint

    Date:12/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a couple design logos to be made for me. I purchased a package in which included over 40 designs, ownership rights, stationary ************ and much more. I was told by ***** that in order for them to send me the files I would need to pay for another fee and filing fee through the state, and then I would be receiving my files 11/13 24 hours after they filed the copy right.. I never got anything. I reached back out to him and he had sent me 10 files. I questioned what happened to the agreed upon files, I never received any information or paper work on this so called copy right that I WAS REQUIRED TO PAY, additionally (nowhere in the package did it say that) When I reached back out I got no response that was relevant to my concern about my files. I reached out to my bank to dispute the charges as the company was not willing to work with me. After I had disputed it with the bank, they then called me and said how come. I explained to them I still have not received all of the ********* no longer want to do business with their company as it has been difficult to work with. The manager then called requesting I pay them, acknowledging his agent made multiple mistakes, and offered me a free logo. I advised I no longer wish to do business with them they never kept good on their side of the agreement. They then proceeded to threaten they will need to get their legal team involved cause I needed to pay them.

  • Initial Complaint

    Date:11/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Sturdy Logo about taking what I had already created in Canva and putting it in whatever format was needed to put on my website, etc...only because I'm not very versed at Canva. They sent me multiple things that I didn't ask for that my daughter would've done a better job at. I think this place is a total scam. Their main phone number is not even a working number.

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A woman by the name of ****** and her coworker *** called me after they digitized a logo that I created. I paid them $19.99 for this work and then they requested close to $700 to register the logo with the trademark office. I did my due diligence and research and found out that the actual cost is only $250 so I called them back and let them know that they were scamming me and that I knew it, they continued to claim that they needed the money and that I had to pay them at which time I stopped all communication and blocked them to stop their harassing calls. Today, I received an email claiming that they are suing me for a trademark violation and I have looked for the information on the ***** website to find out that there is nothing related to what they claim. A man by the name of ****************** keeps harassing with this said law suit. I call out for this business to be closed, penalized and fined according to the laws of *****************.

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SturdyLogo is a scam. I contracted their services to produce a food label and logo. I paid $149 for their premium logo, four versions. The work to begin with was good. Then when it came time to receive high resolution files without sample watermarks, they coerced me to pay an additional $150. Fair, in light of the work. Afterwards, the final files were never sent. They have not tried to resolve the situation. They simply said that they sent all the files I was going to receive. So I paid an extra $150 dollars for watermarked samples. This is a fraud. I wouldn't recommend SturdyLogo to anyone.

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: April 25, 2023 Amount paid: $750 Business: to draft logo and patent the trademark Nature of the dispute: work was not completed as of August 08, 2023 The problems is not resolved. Called 3 times, hung up on twice and emailed 3 times requesting refund and no response. Reference number ******, ********, ******

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/20/2023 I have ordered Logo from Sturdy Logo for sum of $19 with the promise of delivering the logo in a multi digital format to be used in website, social media, flyers , business cards; just to name few. I was to receive four different logos designs then I pick one. After I picked one, *** received a phone call from the account manager saying that I have only paid for four logo revisions only and if I want a logo to be used digitally and not getting distorted image of it and of getting it registered under my company name then I must pay more; more is starting at $179. I have asked to get my money refunded and I would want to see this false advertising stopped or it might be considered fraud as I see it. Because the consumer must get the explanation of what is being paid for prior to the transaction. Thank you

  • Initial Complaint

    Date:04/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a logo design package for $120 and now my final logo and business card design are withheld unless I pay for an additional $399-$799 registration upsell. This was never mentioned, and no extra costs were disclosed. I have requested my products without the upsell registration, and am told I will not receive them unless I register and pay extra. I have e-mailed the company and left reviews. Message from Sturdy Logo "I hope this email finds you well. I am reaching out to you in reference to a review you have posted on TrustPilot linked below, ********************************************************* Speculating baseless and false allegations against a company that has been accommodating to your requests since the beginning is definitely not professional. In order to resolve this amicably, you are requested to take the review down and email us accordingly. The design registration was recommended to you by your project manager to ensure that your art work is protected and that it cannot be replicated by someone else. It is a suggestion or a recommendation, and it is completely your choice or decision to have it done or not. According to the communication over the teamwork platform, it can be seen that at no point of time did the project manager force you to include the recommended service to your project. In case you don't want it to be included, we can go ahead and share the final formats with you and close the project from our end. Nobody from our company ever said that you will not be getting the final formats. The turnaround time to get the final files is between 24 to 48 hours and you have just requested the final formats yesterday.Your files are already in process and as soon as we receive a confirmation about the review deletion, we will share the files with you right away. We have followed through the entire project professionally and hope to close this project off in an amicable manner as well. We will be looking forward to hear back from you."

Sturdy Logo is NOT a BBB Accredited Business.

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